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On time! The wait to board standing outside was miserable. The “priority” boarding is misleading as it does not help the boarding process at all. The bag charges were very high and my expected carry on did not quite fit in the measurement box. The lobby experience at the airport was terrible! Signage and directions were inadequate. The staff was all lovely.

Notified as to why there’s a delay with our flight.

Food and entertainment were not available, so my rating on those items isn't actually correct. There should be a "Not relevant" or "Didn't use it" option.

The flight boarded nice and early and this meant there was no sudden rush at the gate. The only down side was the cabin was very cold 🥶

Flying from Hamburg to Stansted was a nightmare if I have to be honest, the flight was due to leave at 15:50 and we ended up not taking off properly till 16:56. They really don’t have enough people doing the sorting of baggage where you get the sticker for your case before the security check, going through security was 10x more faster then the whole baggage situation.

On time boarding, on time departure and early arrival. As it should be. Yes, the comfort and benefits are very poor, but therefore the ticket is 6 times cheaper than with a flag carrier. So I am not complaining about it. You get what you pay for.

Good, everything went straight forward and on time, I am satisfied

Perfect timing, perfect departure, lovely crew on the ground and in the air.

Everything’s went straight forward, no issues, good service and friendly crew

Unfortunately didn't realise how far away Frankfurt Hahn airport is from Frankfurt the city. Outbound flight was delayed by 2.5 hours and no communication at airport, just a whisper emknating through the packed crowd ready to board at the gate as someone read out an email they had received. All rather poor and pathetic