Boarding for priority was not good. They led us into the gangway where we had to wait a long time for the airplane to be ready for us.
They always feel like my small bag doesnt fit when it does. Stop trying to scam customers when I already checked 3 bags.
A true budget airline experience. Had issue with luggage tag needed customer service assistance, but there was only 1 agent open for the entire airport. ONE! Almost missed my flight because of that.
Always select priority to be able to take carry on luggage and board first without hassles.
Shady baggage policy that forces you to pay more money at the gate, even after you checked your bag dimensions during the bag drop. Will never fly again with this airline.
Was very good the flight, 15 minutes late,but was very ok!!!😊👏
How terrible! Extremely bad! I can not even wait for 5 minutes, because the Berlin airport does not work in the security facilities and can handle people. No communication, although we were assured by about 50 travelers that the airline is informed and is waiting for us.
Would have been a very good flight, but busses did not meet the plane at the destination airport (NAP/Naples) for nearly one-half hour after landing. Clearly the airport concessionaire’s fault, not RyanAir’s.
50 minute of delay on a flight scheduled after 22pm is really annoying. This was even the only flight departing from Frankfurt Hahn on that evening so the delay was inexcusable
The flight was canceled 2 days before, without any alternative offer
Lovely cabin crew. Prompt takeoff and early arrival in Pisa
Flight was two hours delayed then instead of flying to Gatwick we got diverted to Southend airport! Then they cancelled our flight and we all got told we had to get off the plane and make our own way to wherever we had to go? EasyJet just abandoned us, no help and as a tourist not knowing even where I was? Disgusting behaviour from the company!!
The flight was delayed by over an hour which seriously disrupted my plans in Milan.
They lost my luggage. They don’t even know what happened to it at this point. They think it’s still in the departure city.
It was good; the only down side is that once you get to the airport everything is self service, there is no one assisting. I felt like I was working while I was on vacation during the check in process and dropping off the luggage. Really uncertain on what the airlines use payroll nowadays.
We were bumped despite seats existing on flight While checkin attendants were helpful Easyjet management was not. Only after threats were we allowed on plane at last minute. The online help desk was useless and waste of time (over an hour of useless chats)
Nice to fly out of Orly smaller easier to navigate airport. Being able to receive boarding pass well in advance of trip was comforting to know all travel was in order.
sadly in Basel & Naples- no jetway we had to climb up and down stairs with our max size carry-on luggage, which was not fun!!!
They cancelled my flight and we had to fend for ourselves to reschedule another flight. There was no staff to help all the canceled guest. Poor communication and staff. I attempted to reschedule via Kayak and I asked their staff that it looked as it was available. The guy behind the counter just told us to go online..
Total jobs worths over carry on bags, charged £96 extra for bags that were clearly hand luggage
As a disgruntled customer of what was previously Alitalia – an airliner I'd sworn never to use again after a disgraceful experience dating several years ago – I had little expectation of its successor ITA Airways. The experience was just fine: short flight poorly managed at source – departure time changed twice well ahead of the travel date, boarding was needlessly chaotic and slow – and the flight upgrade option was ludicrously expensive, but overall the flight per se was all right.
Crew was very good, cabin comfort was what was expected for the price point. The food was not very good, too many carbs.
Other than the toilets it was great. One was broken and another wasn’t flushing by the end of the flight
Good flight. Good boarding. Luggage handled properly. Seats are small for business class. No wine or beer offered. Just regular crunchy snacks. Not much for a business class flight.
Premium economy was very comfortable with excellent service and legroom. On Kayak I was able to find a very affordable discounted fare
Overall seamless flight from SFO to FCO. I chose economy to have more money to spend while in Italy. The seats bottoms are a bit on the thin side but they give you a pillow and blanket so Inl used the blanket to thicken up the seat bottom. You have to have a physical boarding pass (at least for my flight) so that was interesting. Crew was nice, food was good and over pretty down the middle.
Really attentive crew in Business class. Best flight Ive had in years!
Staff was professional without a smile. Seat was broken, but staff basically had no solution to offer
Yor internet is terrible and we paid for 2. One did not work entire flight to NEw York
A lot of things could have been better. They lost our luggage. We missed our connection from YVR to Naples when we arrived in Zurich and then we got re-routed to Rome and then Naples. We eventually got to Naples but our bags didn’t. Our experience at the lost luggage in the Naples was not at all reassuring. They didn’t seem that interested in our problem. I did a live chat with Swiss customer service and all they could do is tell me to follow the process. Meanwhile we’ve had to spend significant money on clothes and I have to replace medications. This has meant our trip so far has been totally different than what we had planned. It’s not clear that our baggage will ever show up which means we will have lost significant amount of clothing and other things and our two month trip to Europe will have more problems than good memories. So far we are not happy.
When I fl with Bulgarian air, I am greeted with a bottle of water and a packaged cleaning wipe. There is a hot sandwich and a drink offered afterwards. Towards the end of the flight, there is a piece of chocolate and per request an additional water bottle. For the price that Lufthansa charges per ticket, it is embarassing that other airlines can offer better customer service quality on board. Also, some of the Lufthansa flight attendants act very entitled instead of being customer focused. Regularly the mobile lift for diabled passengers is missing... Every time when I fly with my 89 year old mother, she is being questioned multiple times whether it is okay to use the stairs ( she walks with two canes). Most of the times when we arrive in Frankfurt, the mobile lift is missing and she is urged to use the staircase. When I refuse to allow this, the flightattendants look at me scornfully. This is not WW2 where disabled people should be treated as second hand people... Then we all have to wait another 30 to 40 minutes on the airplane, while waiting for the mobile lift to arrrive. Does Lufthansa have enough money to waste on an airplane waiting for (on the average) 30 min for the mobile lift to come? I fly frequently and have experience mostly with Delta, United, Southwest and other American Airlines. Lufthansa needs to pick up their game on board, if they want to stay competitive and in the game...
Keep an eye on your seat assignments - ESPECIALLY if you paid for upgraded seats - the airline moved us out of our prepaid seats THREE TIMES and I could only resolve it by calling customer service - who was very helpful. Expect to carry your bags down several flights of stairs for boarding on the tarmac.
It was ok no problem on flight after the ordeal with passport control. Long line and nasty officers not very helpful.
I was disappointed that paying nearly $5000 more for business class for two didn’t really get me any more than a larger seat which as the last row in cabin reclined only mildly and the foot supports were of minimal help and left no room under seat ahead for carton bag. Second, our checked luggage was lost and took us two long days and we’ll after midnight each of them and multiple calls and 30 euro trip to airport in person to finally get them. Would you do this again?
Never made it to Lufthansa because of Air Canadas negligence.
There is more space in this economy seat. It felt like a better layout, not so cramped.
The staff was not at pleasant as those on the first leg of our trip.
Flight boarding was delayed. Old, low capacity overhead bins requiring many to gate check their carry-on luggage. Beverages other than water were at a charge.
You need to reimburse me for my seats purchased and luggage.
Lufhtansa has and can do better. The food was inedible. No individual light for reading.
More legroom for me as a tall person. I shouldn’t have to be discriminated because of my height just like someone’s wheelchair does have to pay extra to be accommodated comfortably.
Good, efficient flights both ways. Didn’t have food and no entertainment so can’t comment on those. Friendly staff that let me move to a row with no one booked.
Easy checkin, fast luggage drop off, quick boarding, early take off and arrival. The perfect flight! Thanks
Nice to have reclining seats for a change and great to have internet access
Delay after delay: no information besides what my Kayak app provided was provided about the delays. The plane was at the gate. Also, the gate, 100A, was incredibly warm, and the sun was beaming in. Boarding was disorganized with no groups announced.
Kayak - EDreams - Eurowings need to define clearer the hand luggage terms. I asked for add. hang luggage got charged by Eurowings for having add. hand luggage that was not included in my booking. I travel alot! I know the size dimensions never paid twice for hand luggage and cannot chase Edreams or put Eurowings in the wrong. Also there was severe delays on this flight. Issue getting bus on arrival and missed connections. Unfortunate will not use Eurowings
We checked in 4 luggage and only got 3 back & lost our 4th luggage. Our flight was from berlin sept 22. We arrived Copenhagen but only received 3 luggage. Missing 1 still 24 hrs after our arrival and our Cruise will be leaving tomorrow 9/24/2023. This is the second time that our luggage gets lost/delayed in Copenhagen
Smallest seat I have ever seen. And they had a label with more Legroom but in fact where really tiny.
No cancellations but one flight delayed due to arrival airport industrial action. Comfortable
I was held-up at boarding by rude employee who insisted that I had to wait until all other passengers had boarded the lane before issuing me a boarding pass so I can board the plane. I could not check-in earlier and get a boarding pass since I had flown directly from Dusseldorf.
