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It was a very smooth and on time flight experience. The crew was really friendly and polite. We were well informed about the flight, etc.

Water in bottle and a piece of chocolate were given. We did have movies to watch.

I liked the professional service that began with the information and continued with boarding and the service on board. I recommend you to use the late-night checkin the day before your flight. It made traveling so much better and more pleasant.

Was terri le experience with gate lufthansa personal at Frakfurt.

I loved the blankets and the meals and drinks and snacks !

Forced gate checking of a soft sided rucksack while allowing hard sided cases on the plane when claiming there was limited room was a bit of a joke. The boarding was a free for all with business classes not getting priority and the food was pretty bland and cold (KLM can do a hot meal on shorter European flights). For a National carrier operating from a home base I expected better. Flight was delayed in both Berlin and Munich and due to the delays I missed my ground connection costing me another £80. Had my bag not been gate checked by a overzealous gate agent doing selective enforcement for non Germans then I would have easily made the connection even with the flight delays. Think I will avoid star alliance in the future and stick to sky team or one world.

What could have been better was holding the flight when our ORD to FRA flight was a bit late. We sat at FRA for 7 hours. It takes time to go through passport control and to get to a gate at that very large airport. We went as fast possible to our gate but were too late. Cityline is a good provider other wise.

The staff were so very cheerful and happy! It really made my day to encounter such chipper folks throughout my journey

We were rebooked twice to the point that we didn’t even fly Lufthansa that day. We apparently though had to pay Lufthansa’s baggage fees for our sports luggage. The United Airlines Counter in Anchorage charged us for oversized bags, not sports luggage and told us it was Lufthansa’s fees. How is this possible?

I was not expecting to deplane on the tarmac. A shuttle took us to the airport. All communications were in English and German. Staff was very nice.