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This was the worst flight of my life. Economy seat directly behind a premium economy seat with extra recline meant I have about 6 inches between my face and their chair. My seat would not recline at all. I couldn't even use my laptop on the tray table because I had so little room. I was in a casket basically for 10 hours. Completely unacceptable.

Very comfortable plane. The food was very good (for airplane food). The crew was great

I liked the flight, the attendants, and the comfort. But the gate for boarding was poor. Even the elderly had to climb down many many steps to the bus and climb up to the plane.

Cancelled 90 min AFTER Departure! We had to deplane and wait another hour plus for the flight to be shown as cancelled for the customer service team. There were many many angry customers.

Good and they are leaving at time and arriving on time

Horrible airport ever. We stood in the security check line for more than an hour. It was past boarding time and we were still waiting in line for the security check. With 2 children and a medically ill person we had a very stressful transit.

Flight cancelled. I was rebooked without discussion or options. Had booked a flight with a bed and when I was rebooked, the flight had a recliner seat. Felt cheated.

We missed our connecting flight in Frankfurt do to security and all hell ensued then.we got rebooked to Washington got there round 10 am ish didn't find out till 630 we were rerouted to United!! Then we started getting updates

The airplane was as hot as a sauna upon boarding. I was dripping with sweat. Something needs to be done about that.

Stuck in Chicago O'hare overnight, had to sleep in terminal until flight in the morning. Gate changed three times.