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Weren’t even given earphones to use the entertainment system

The meals were not the greatest and lacking of appetite but everything else was spot on

Your staff was exceptional. Could teach the other airlines-rules on etiquette, and service. Excellent landings on flights, carried out by your pilots. Only complaint is long delay on return flight in Beijing, onto Vancouver.

Worst than I expected, crew was not attentive, meal was as disgusting , they didn’t even drink selections as they would to other passengers. I felt discriminated

cannot get seat information for LAX to IAH when check in in XI,AN

UA is ok. But check in was a very bad experience

Food and service are good. Bathroom was lack of lotions and cleaning. That should be improved.

Everything was not satisfactory - the flight was delayed, staffs were ok but they didn't speak English well. I am from east Asia (not Chinese) and they didn't care enough to remember that I wasn't Chinese but persistently spoke chinese to me. The flight announcement in english wasn't clear to understand.

I wish I had been able to choose a vegetarian meal. Crew friendly and helpful. Seat was ok. All quite efficient and pleasant. Would recommend for inner China travel for sure.

It was simply bad and on top of that my luggage hasn't been delivered until now. They can't even localize it which is just unacceptable when they are supposed to scan the bar code they put when we check in