It was my first KLM flight and I loved it. Thank you very much.
Flight lead was a gentleman with silver hair and he went out of his way to shake hands and interact with each passenger seated in business class. A medical emergency took place during our flight and he handled it with perfect poise and professionalism. He was gracious and confidently competent. Just what you want from a leader,
The required privilege for business class while boarding is not given. Food is average. The seats in business class are bad, worn out and dirty
It was really nice journey i personally recommend klm flight
Flight was on time, staff are friendly and helpful onboard.
Delay and had to run between flight to get my connection due to this delay but besides that the overall experience was ok. I arrived with just an hour of delay.
The baggage drop-off in Stuttgart is bad: after online check-in you cannot use the automated baggage drop off as indicated on the website. You can use the terminals but have to cue to 1 of three open and slowly working counters to drop the bags. took about 45 minutes wait time.
Overall very positive. Boarding was quick and organized. Cabin was clean and seats were reasonably comfortable. Cabin crew was excellent and the meals provided were also of good quality
Good experience, just i couldn’t connect me to the wifi
Seats actually fit a human! Snack options were a bit lame but that’s ok
The in-flight experience was excellent, the meals served were high quality and plentiful. The cabin and seats were quite comfortable. However, the Turkish Airlines ground staff were less than accomodating. We made a group booking in November 2025, including (at that time) and unborn baby. Travelled in July 2026 - you would think TA would seat a 'group' together, but not so. On our flights to IST from SYD our family was scattered though the cabin. No bassinet for my grandchild but they said they could provide one at an additional cost. Did we want the mother to sit with the new born? Oh, that's an additional $420 one way because the bassinets only fit in the seats with extra legroom. Want the father to sit next to the mother and child? Add another $420 one way! Ridiculous!
Changed to older plane with old set-up in Business class.
PLEASE GIVRE US PERMISSION TO BOOK SEAT NUMBER EVEN WITH FEES
The prices and many to choose from: Very unfriendly unprofessional and difficult staff and lacked English skills. Had the pleasure to go to Istanbul in 2022 but went on Jordan Airlines and found Turkey a wonderful place with kind people. The experience as a first time flyer on Turkish Airlines was so disappointing that received not to go into Turkey was so upset about this cruel treatment
The security at the airport was excellent. The one criticism is the boarding process just before entering the plane. There were only 2 boarding lines and there were no barriers thus leading to a mass rush to enter the plane. I suggest that they board by rows, eight or ten rows at a time to prevent the mass rush to enter the plane. Otherwise, I would highly recommend Turkish Airlines
Definitely not a fan of Turkish Airlines, their seats are very uncomfortable. Felt very cramped up. Food was very poor in quality too, very little to drink during service.
The seat did not recline and we called the stewardess, he forced it to recline, but when we landed, it did not come forward because the seat was broken. The stewardess came, He tried to do it but couldn't do it, the flight commander came and spoke to us in a bad tone, telling us to get out of here, she waited at the head and acted as if there was a child and we couldn't get up, it was very shameful, I don't even know if it's true, but she said if you don't get up, the plane will not land and will keep turning around. Then a passenger pushed the seat from behind and it worked. Then we wanted to talk to the supervisor again, but she did not come next to us. We fly so much and this is the first time we encountered such a style.
They use a smaller international plane and quarters are tighter, space smaller, and the flight is still 12 hours, then fight attendants are ruff, food is bad, cherry juice spilled by flight attendant and she comes back to ask why have we not changed yet could it be we didn’t have any clothes to change into and seat is all wet and we had to sit there for 12 hours
Vol Paris Istanbul en retard. Baggage en soute mis sur autre vol car seulement 15 pour attraper le vol. Baggage livré en soirée le jour d'arrivée.
It was a quick flight, and it was fine. The only thing was my seats wouldn’t recline because I was in the last row. It was a 1am flight so that made it hard to sleep. But otherwise it was fine.
The seatbelt light was on the whole trip - inconvenient but also unsafe. I was told to keep the window blind down the whole trip though I specifically paid for a window seat to be able to....see out the window. It was also two hours late causing me to miss my connection.
Absolutely terrible. They boarded the plane, supposedly realized they didn't refuel the plane or load the luggage so we sat as the gate inside the plane for over 2 hours while they supposedly did things that should have been done before having passengers board the planem
The flight from Dallas to Tokyo was not on Japan Airlines. It was on American Airlines. Very disappointed that we did not fly on Japan Airlines. Will not be using you liars again. I’ll just book direct from the airline next time. Wish you could make this right and has us fly on Japan Air when heading back home to the US.
For a 4 1/2 hour international flight all we got was 1 small pack of cookies and a drink. You had to watch movies on your own devise.
Good level of service. Comfortable airplane. However, security is always a hassle at LHR. I always try to avoid that airport at all cost if possible.
Better service. No food options, but we did get drinks and a cookie.
The new seating in BC was a joy. My vegetarian pasta dish was excellent, very creative. The chicken potpie was ..... The crew was extremely focused and impersonal, but everything worked.
Missed this flight due to the first AA flight delay
Ground crew forced me to double pay for infant international charges, when I complained about this and told them, with proof, I already paid they threaten to not allow me on the plane because I was “being rude”. Horrible ground management, horrible airline.
5 hours delay at departure was going to miss the connection to Tokyo in Chicago and no other flight that day
I flew in business a couple of months ago, it was great, tried again in economy, it is the cramped seat I have ever been into, for an overseas flight across the atlantic it is inhumane to put passengers in such cramped space. Other than that, everything ok. Took a second flight from Madrid to London, also economy and it was roomy and perfect.
Like I said the experience was mediocre. Nothing special about this airline.
The plane was very old, no power outlets. We also had to wait a long time to board. They kept moving us to different lines before we actually could step foot on the plane. We ended up being delayed an hour but we were never told or informed for any reason. After the meal I asked for a coffee which the flight attendant forgot and I had to ask again. Overall not the worst but not the best experience.
Need to pay for headsets, water, or any extra except air to breath.
Issues with plane led to multiple gate changes and chaos. Very little communication from the ground crew led to cranky passengers.
They should at least offer water like other airlines, which seems like a humanitarian gesture to me
They gave me an upgrade but charged me for my bag. I felt abused because this had never happened to me before with an upgrade with another airline.
All flights with Air Europa you arrive late to the connections of other flights, I missed my train, I had to pay for my train again, the crew are antisocial, you are paying for a service, it is not free, thanks to the travelers they are there, it is the last time I fly with them,
The insanely long lines at customs were chaotic and stressful. They also created a lot of stress among passengers. Including fights and threats. The hot food I purchased was cold, barely edible. The check in staff and crew were nice and the pilot good but the overall experience was very disappointing. Passengers were still insulting each other upon arrival.
Very small dinner, NO breakfast. You have to buy an earphone.
Everything was on time and easy. Food in business class was great. There was no entertainment on board, though with business class you could get free internet, but so spotty it wasn't worthwhile.
They could have provided more than a premade mass produced tina sandwich for a 10 hour delay and/or had something available on oars other than potat chips once we boarded. They also could have not lost our luggage. Or barring that, at least foled a claim for us once we landed. Instead all of those things happened and they told us if we wanted to file a claim to do so online. I laid for business class for both of us. What an incredible waste of money.
The crew was amazing. I appreciate the level of professionalism in the Iberia crew.
This is where i leave an airline review. Test test test!
business class food was pretty average otherwise it was a good experience
Non-responsive after a flight cancellation, basically the airline kicked us out of the airport to wait in an endless line to speak to a single representative. I found another flight luckily not with Iberia. Many were not so fortunate. I’m still waiting for a reply to my flight cancellation/compensation query 5 days later. A trans- Atlantic crossing was hot and cramped. Food was great staff were nice but never again.
No air, volume on my screen was jumping all over the place
Booked with Iberia but flight was with Level. This switch of airlines was not published anyware and I was not made aware. Service was horrible, attendants were rude and nowhere to be found. Interior of plane was disgusting and dirty, trash on the floor, bathrooms were dirty (probably because flight attendants were not collecting trash from passengers). I have never encountered this on any other flight or airline. A public bus or metro in Los Angeles is 10 times cleaner. Had I known this was not an Iberia flight I would not have booked this tickets.
All went smoothly, no problems; friendly crew. I would have appreciated a head pillow ;)
Never made this flight it was unconfirmed by Iberia according to American Airlines This trip was a total nightmare, got to the airport in Wed March 8th after confirming all flights, only to be told by American Airlines that we are not confirmed on the flight. We met a pretty rude and unhelpful AA check in agent by the name of Ali. American said it was not their problem, contact Kayak/Chatdeal and sort out your issue.Chatdeal said all flights were confirmed and it is the airlines fault. So it went, we were kicked between American, Kayak and Iberia spending hrs on the phone- all said it is not their fault.Spent 9 hrs in the airport on Wed 15th trying to sort out. Luckily, we met a really nice AA agent Shawnna G who went way beyond the call of.duty to help us out. We were put the next day on Thurs 16th from DfW to San Paulo Brazil the onto Madrid!! Imagine that..10000 miles and 20hrs of travelling to get to Madrid from Dallas!! Our trip took 3 days to get there ..Wed 8th Thurs 9th and Fri 10th.Got there on Sat 11th, so lost 2 days of our vacation and a lot of emotional and physical stress on our 2 kids travelling with us.
