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I liked the flight, the attendants, and the comfort. But the gate for boarding was poor. Even the elderly had to climb down many many steps to the bus and climb up to the plane.

Cancelled 90 min AFTER Departure! We had to deplane and wait another hour plus for the flight to be shown as cancelled for the customer service team. There were many many angry customers.

Good and they are leaving at time and arriving on time

Horrible airport ever. We stood in the security check line for more than an hour. It was past boarding time and we were still waiting in line for the security check. With 2 children and a medically ill person we had a very stressful transit.

Boarding was weird. They boarded two flights at the same gate at the same time. So mass confusion for the non English/French speakers. So many people at such a small gate. Like every other part of this airport you have to walk miles between everything. Gate to plane was a 5 min walk :) several long flights so I was worried about my steps but ended up walking several miles here so worked out.

Flight cancelled. I was rebooked without discussion or options. Had booked a flight with a bed and when I was rebooked, the flight had a recliner seat. Felt cheated.

Flight was delayed by several hours and then cancelled due to weather. But Staff was very helpful getting me on a different flight. United should offer food coupons and tooth brush and paste for stranded passengers

Excellent service; they helped me reschedule so I can fly in an earlier flight

Insulting. Lufthansa flight from Munich to EWR had us getting our luggage when we were told in Florence that it would follow us to Indianapolis. It did not. Then very slow security in EWR caused me and three other passengers from Lufthansa flight from Munich to miss the boarding closure. Behind me were two elderly grandparents and their ten year old grandson. We were all refused entry on a plane to Indy that was still at the gate. The doors had not even closed inside the terminal yet. No apologies or compensation offered. Not even a meal voucher let alone a free hotel stay for our inconvenience. I m not sure what the other three passengers behind me did ( they were elderly with a grandson, recall), but I stated 12 hours overnight in a chilly EWR airport until next flight to Indy at 850 next morning.

Crew put us on earlier flight that helped a lot