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I paid for the seat and found out that the seat doesn't recline. The staff didn't help in arranging an alternative.

Changed to older plane with old set-up in Business class.

PLEASE GIVRE US PERMISSION TO BOOK SEAT NUMBER EVEN WITH FEES

nice and clean plane but the seats and the comfort was not what i expected. i expected more based on all the ads and reviews that i've read. I guess you get what you pay for in economy.

Boarding was chaotic. Cabin noisy. Temperature a bit cool. Bathrooms not cleaned enough.

Great airline with excellent service! Only drawback was the meat served was overcooked on both flights.

On this route the plane was also late and I almost missed a connecting flight to Tashkent. Moreover, my bag did not arrive with the same plane and only on the next flight from Istanbul. I was supposed to travel further from Tashkent to Astana and Saudi Arabia and if I didn't collect my bag in Tashkent I would have missed the next flights because I couldn't travel without my bag and all valuables inside it.

The seat did not recline and we called the stewardess, he forced it to recline, but when we landed, it did not come forward because the seat was broken. The stewardess came, He tried to do it but couldn't do it, the flight commander came and spoke to us in a bad tone, telling us to get out of here, she waited at the head and acted as if there was a child and we couldn't get up, it was very shameful, I don't even know if it's true, but she said if you don't get up, the plane will not land and will keep turning around. Then a passenger pushed the seat from behind and it worked. Then we wanted to talk to the supervisor again, but she did not come next to us. We fly so much and this is the first time we encountered such a style.

Clean, well presented, comfortable business class seats. Good service and attention and good privacy when needed. Excellent trip and would use them again.

Poor management of customer service. No respect at all for the customers. Change the flights without notification.