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The captain was running late from landing from a prior flight. We all boarded then had to sit and wait for like an hour for him to arrive. I don't understand why you would have us board knowing that we would have to all sit and wait on the captain for an extended period of time.

Didn’t fly KLM because they cancelled our flight August 31st. Delta was our airline on. Direct flight from Frankfurt to Detroit. Departed early, arrived earlier than expected.

The internet that was free was terrible, the turbulence was pretty bad - uncontrollable I know.

My business class seat was inoperable and unable to recline for 10 hour flight.

No wheel chair as requested at Atlanta arrival on first flight.

The crew was very kind and always smiling. The seats were great and I was very comfortable during the flight. The only thing I didn't like was that the lavatories got really dirty at some point during the flight. Other than that my experience was great

Great service. Great staff. Boarding was a little slow, but I think there was a service dog slowing things down.

Crew was very helpful with mobility assistance from end to end. Very caring.

Nothing unusual. It was fine. I hate having to pay extra for my seat.

Despite being delayed, we would still give a high score for this flight experience. For the first time in quite some time we had excellent customer service throughout our entire round trip. The flight attendants were the most polite we have experienced in our last ten flights at least (non of which were Delta and include business class). The food offered was a better selection than most—we just didn’t have any of it. Overall, almost as good as flying used to be. Thank you to Delta.

Delayed departure, even more delayed arrival, 40+ min waiting on runway before going to gate - horrible Also didn’t get a single bottle of water all flight

British airways needs to improve their luggage handling process and communications. The luggage was lost/left in UK. But, this was not communicated to me as a traveler and because of the wait at the carousel in Seattle (we have to go through customs and immigration on arrival to US) I missed the connecting flight and had to be rebooked. No one informed me that the luggage wasn't there, and there was no one there at the carousel to check with or help me get through security faster. I wasn't the only one- there were a lot of people waiting for luggage that didn't arrive.

There was an older steward, he is top notch. He is very attentive at the passengers. I do not know his name. Thank you to him.

Easy, straightforward boarding process. Flight attendant was lovely and attentive, food was delicious - especially dinner, I had the roasted chicken in a mushroom sauce with potatoes - and entertainment selection was top notch. I would fly with BA again.

We got delayed for 3 hours and. Missed the connection. This is the 3rd time this happened with this airline

I love FRA - LCY route. So much better compared to the FRA - LHR route and the price differential is ZERO

It's useless to complain about the space and the back of the seat, making you sitting vertically like a candle. it's your business model. The "food" - there is no food. But I don't care about the food. It's the seating.

Overall, it was basically good. No serious complaints on my end.

Ok, my flight to Berlin was wonderful, no complaints everything I expected. The flight home however sucked! I hate using four letter words but there it is. The boarding process was horrible, me and others tried to board before with the e ticket, that did not work. Later I found out that it was a cyber attack. But they had 24 hours to get a plan in place. So that when people showed up they could be given information about the problem. The other problem is the help line was not working!

Friendly on board crew, kept informed on flight. Pre-ordered food arrived as ordered