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It was poor overall. They cancelled our flight and changed it without notifying us. So we incurred extra costs by having to book a hotel for our layover. They say it's Kayak/Underpricer's responsibility to reimburse us. But Kayak/Underpricer have said it's Aer Lingus' responsibility because they are the ones with our 'booking information.' I find this situation confusing and unacceptable.

Staff was generally friendly and helpful. Attendants collecting trash were somewhat inattentive though.

We had a long delay leaving IOM. No food or drunk service as it is a short flight. Shuttled by bus from terminal to plane with packed in conditions on bus.

It was my first transatlantic flight with Aer Lingus. Very enjoyable. Thank you for making international travel enjoyable again.

Everything went well. I made my connection which is always a concern.

The flight was delayed by about an hour, but the staff and signs at the airport never actually said it was delayed. At the expected boarding time, we were told we would be boarding in about 10 minutes, then 20 minutes passed, and were told again that we would board in about 10 minutes. That happened multiple times, such that "10 minutes" turned into an hour.

during a very rough flight, I was forced to sit in a last row seat, fell asleep, and was forced to return to my assigned seat after the turbulence. The stewardess then used that seat to sleep.

Both flights were delayed due to maintenance issues. Because they where late boarding all four of our bags where left behind on our last connecting flight.

Staff are so nice and friendly, plane was very clean and plenty of leg room

It has nothing to do with Aer Lingus and everything to do with Frankfurt airport. There eere no visual displays of the flight destination at the gate. They kept changing our gate with semi audible public announcements and eventually I was at the wrong gate and my flight departed from the other gate.