Delayed - leaving, delayed getting to the gate at destination. What should have been a very easy flight and experience was not.
Flight did not have wifi service. It was experiencing technical difficulties. Definitely and old plane that needs updating.
Flight was delayed but more than 90 minutes. This caused me to miss my available windows for pick-up by a friend. I had to pay $125 for an uber back home from the airport which was an added expense that I had not budgeted for my trip. Staff was friendly.
It was perfect! I've never flown with United before, but I definitely will in the future
They lost my luggage, so, not happy. The crew was nice but my suitcases never made it, still trying to find out what happened!
Flight was delayed 8 times. We were sitting at the airport for 14 hours. We got 2 hours of sleep (if that) on what was not meant to be a red-eye.
The flight attendants were great, I joked with one I can’t remember her name, a blond, really sweet. I thought it was run well very professional. This was great i survived Spirit, I know for which I speak.
My priority checked bag was not loaded on the flight. I had to sit in baggage claim in Las Vegas for 2 1/2 hours waiting for the next flight. All baggage staff were very helpful, tracking showed it as scanned for loading. Nobody told me why it wasn't on my flight.
First class felt like economy, seats were horrible, food was horrible, staff inattentive
Seats are outdated. Entertainment relies on personal device. Boarding was delayed due to inaccurate passenger tracking, resulted in late arrival at Reno.
Such a comfortable flight! Food was yummy and staff was very friendly! Will absolutely fly Lufthansa again.
There was a stewardess walking up and down and keep spraying room refreshner on people heads and faces. I had to bread this and smell like a room freshener afterwards not to mention was keep falling on my face. It was terrible.
The flight from FRA to SFO was uncomfortable. The crew allowed people to change seats after boarding finished, but then made some people move back to their seats but not others, which resulted in my wife and I having to sit in two middle seats for an 11 hour flight. The entertainment system was not working well throughout the flight, and stopped working completely around hour 8.
Economy plus on a long flight with Lufthansa was wonderful. Service starts with a pillow, blanket, slippers and care package waiting on your seat. An it just gets better from there.
The Linate Milano flight was delayed. Landed at Frankfort at 12:10. Then took the bus on the tarmac and the bus ride was about 20 minutes due to the airport traffic. Got off bus went to passport control, used the kiosk scanned passport, took photo and finger prints and proceeded to wait in line. I asked the attendant that I had a connecting flight at 12:50 his respond was you have to ask the other travelers in line to let you go ahead. There should be a better system. Passed passport control and the gate was at Z69 to the other end of airport. Ran there out breath, I was last person to board due to a mechanical:electrical issue plane took off 2 hours later. Lufthansa need to a better job with international connecting flight. A 1-15 minutes is not enough considering the doors typically close 15 minutes prior to take off. So the window is reduced to 1 hour with all you have to go through with a slight delay it is not enough time. The crew on the flight was excellent and received exceptional customer service.
Loved the towel at the end. Service was frequent and perfect.
Tickets, paying for bags, and the lack of help by employees was the worst. It took almost 1.5 hours to get this done. The airplane, seating, and stewards were amazing!!! That part of the flight was one of the better flights I have taken.
Snow storms at Chicago Not the fault of the company But nightmare experience
This trip, coming back to Las Vegas (from Yerevan to Frankfurt to Las Vegas) turned out to be HORRIBLE and it was an absolute NIGHTMARE! Shame on Lufthansa! The leg from Yerevan to Frankfurt was cancelled and delayed for about 10 hours, but the worst part was that we didn't get any notification of the 10 hour delay until the last hour or two, but by that time we were at the airport at around 2am. We are a total of 6 passengers (me and my 5 kids between ages 2 and 17), so I ended up dragging the kids back to the hotel for 10 hours then we went back to the airport again. But the nightmare didn't end there! Then as we arrived in Frankfurt, our next leg of the flight to Las Vegas had already flown obviously, and so we missed it because of the delay in Yerevan. Now, Lufthansa says that there are no other flights or seats for a party of 6. Now they gave us this 3 leg flight, which takes off the next day, Frankfurt to Seattle to Los Angeles to Las Vegas, which is going to take 24 hours - if not more, instead of our straight 1 leg flight Frankfurt to Las Vegas, which was only going to be an 11 or 12 hour flight. This was a trip from hell so far, and the trip to Las Vegas hasn't ended yet. Who knows how many delays we will encounter during this 3 leg flight. There were just as many problems with Lufthansa's flights going to Yerevan in the first place, and these are just the problems coming back to Las Vegas, because this survey is only asking how was your trip back to Las Vegas from Frankfurt. This was our first trip with Lufthansa, and it will definitely be our very last flight with Lufthansa!
Late. Late to leave. Late to arrive. Left sitting on the tarmac. Same as the departing flight. Lufthansa is awful.
