On time. Great service, friendly crew. Great food. Everything went without a hitch. We will not hesitate to fly Turkish Airlines again.
We were experiencing delayed for 4 hours and of course they took us to Turkish airlines lounge but we could not rested up since there is no bedroom. It was tiring and long day for us🙏 Especially we didn’t fly until 5:45am morning for Miami🙏😢
Great staff/service on board. Check-in/boarding staff are very good, but overall supervision of their passenger intake processes needs attention.
This was my third time using Turkish Airlines. I was well satisfied with the overall experience! I believe that no one is perfect and that everyday we are trying to do the best we can to help others by giving a part of our lives through service. I believe from what I’ve seen that Turkish Airlines, have come close to that service! I will definitely recommend and reuse their services again! Thank you!
A lot of snacks and provided on request by traveller. Preferred meals which were on their menu were not always sufficient for those who wanted them. We were told 2 different items and offer which we asked for were not offered initially. We rejected the 3rd item given as a substitute for our initial choices which we didn't want and so we didn't accept it. Eventually our initial choice was offered. During service of coffee and tea, the crew member didn't offer us and moved back. Luckily neither of us wanted tea at that time. Crew members must avoid behavior that may be suggestive of discrimination
Flight was delayed. While standing at the gate, a note appeared on the sign saying the gate had changed to a gate far away. No member of the Turkish airlines team got on the microphone to instruct passengers to go to the other gate, to ignore the chiron, etc. Finally, the message disappeared. Eventually, the flight began to board. Very slowly. More slowly than I experience with other airlines. Though Istanbul may just be slow . . . In all other ways, great flight, great entertainment (top notch movies), great service, excellent food, comfortable lie-flat seat, dimmed lights, etc.
Staff could have been friendlier and offered drinks more often
Cancelled with no notification and no assistance from ground staff re options or rebooking, where to stay or how we could get home to LHR.
Surprised for charged $341.00 FOR my luggage. THY opportunist, taken advantage of the people not knowing luggage must be paid.. I flew 7 months ago with Lufthansa same place to Los Angeles my family lives and work in L.A. no luggage PAYS BIG zero .. I WILL NEVER TAKE ANY FLIGHTS ✈️ FROM TURKISH AIRLINES EVER AGAIN 😒 Please Don't recommend TURKISH Airlines to nobody.. I am a retired person. With very limited S.S. check for a month..$341.00 is my kitchen expenses for at list 5 weeks i am a vegetarian salads and sandwiches.. thank you very much for your investigation asking my experience about the flight with ROTTEN Airlines 😀
I have travelled many times on Turkish, but they always board at least 30-40 minutes past the stated time. If informed properly, passengers can choose to spend more time in the .lounge instead of standing around by the gate waiting to board. The new lounge at DFW was a big disappointment. The aircraft itself was a shock. In the past I have flown this sector with regular business class seating configuration of 1-2-1, The 2-3-2 seating is very disappointing after paying such high prices for tickets. The DFW to Istanbul segment was slightly better, but the Istanbul to Delhi segment was no better than premium economy. I will try to travel more on airlines which give business class passengers more value for their money.
Business class seats aren't comfortable. Food was not good.
The chicken was so dry it was impossible to eat. No substitute was offered. The port to charge my phone was broken and all I got was a shrug from the crew. The entertainment system was glitchy and subtitles didn’t load. Crew seemed fully uninterested and unfriendly.
It poured rain, our luggage was sitting out in it uncovered on the transport cart while our plane was delayed! Nice business class plane for short flight to Lisbon, but more delay & rain in Lisbon, with terrible Business class seat with no entertainment & cold food on longer flight to London…ALL LUGGAGE AND CLOTHES INSIDE THEM WERE SOAKED THROUGH!!! Could only try with hair dryer to get some drying before quick turn round to train trip.
The crew was great. There was a big guy sitting next to me who was hanging over my side of the armrest the entire time. Maybe some information about "Be considerate of your neighbors, this is tight space, be kind". The breakfast sandwich was not appealing at all.
Kayak let me choose these flights on TAP but then after 2 months, cancelled my flights because they didn't think 90 minutes was enough time for the connection. I notice that neither flight was actually cancelled. Just my reservation. Why let me go through all of that effort to find the right flights for us, only to cancel it from underneath us 2 months later leaving us scrambling to find an alternative?
They allowed me to book the flight, which took quite an effort to find the best option for us, and then 2 months later, cancelled it because they didn't think 90 minutes was enough time to get between connections. Why let me book the flight in the first place? I am somewhat disappointed in Kayak and will be choosing other options in the future
The plane was small and one felt the turbulence much more. The lines to get through immigration were insanely long.
It was a good experience overall. We were however delayed by over 3 hours due to a security issue with one of the passengers inadvertently leaving a power bank in a luggage she was using as carrying on but then had to be moved int check in due to spacing issues. The airline staff had requested that she checked her bags in, but should have reminded her about removing all hazardous material like her power bank. When she eventually remembered as we were on the plane, we had to turn back and go through security all over again. Hence delaying our takeoff. The incident could have been prevented if staff reminded these passengers to remove their power banks.
First time flying Business with Tap, I think it was a very good experience. It beats many domestic US carriers, the food options were really great, authentic Portuguese food, wines & deserts. Next time will do the free 24-48 hour stopover in Lisbon or Porto for sure.
Delayed departure Madrid to Lisboa and my luggage no arrived
On time, kind staff but the aircraft was not clean
The flight attendants were very nice, friendly and went above and beyond in making our journey pleasant.
Easy flight, on time, easy check in but long lines.
i cannot remember in the last 10 years, when was the last time i couldn't stretch my legs while sitting. while seated, my knees are almost touching the seat in front of me. the order of Languages of onboard announcements is not the best in all other companies they use their national language FIRST , in air senegal they lut rheir national language last. What a shame
ldid not like the late departure did not like the late food service. Food should have been serve earlier ro allow more sleeping time. Did not like beeing interrupted just to show announcement about their duty free onboard Finally baggage did not make it to final destination and are still in casablanca.
Dirty seats, entertainment unit not working. The crew member assisting in giving boarding passes was rude. She didn’t give us the seats we bought and then tried to give us 4 seats saying they were in the same row which they were not. We had paid for our seats to be assigned!. Food was bad, service was poor. My son had asked the hostess for a sprite which she told she would get but did not
The Airline canceled my flight and don’t want to refund me.
My luggage was left behind in Miami. I wasn’t the only one. I couldn’t get a boarding pass from air Maroc but I got one from American Airlines for the air Maroc leg. I had the sense of getting in line with air Maroc boarding crew and showed them my AA boarding pass for air Maroc and I got a new one from them. There were several passengers filing missing bags reports in Casablanca so I assume there isn’t a good coordination between airlines. My AA bag ticket says Casablanca but it is from AA. I wasn’t the only one missing a bag.
I couldn’t find my boarding pass with the information provided by Underpricer. It took me several hours to find what the issue was. Finally I got the right code to get my boarding pass from American Airlines. Underpricer WhatsApp call center finally got it right. When I got to Casablanca my luggage was left in Miami. Not sure which airline fault it was if Air Maroc or AA. I filled out a report with Air Maroc
Had problems with online site and app when trying to book flight and manage reservations. My in-flight console did not work and seat did not recline. Staff could not provide details with respect to short connection. Fortunately a fellow passenger was helpful. Otherwise good flights, on-time departures/arrivals, etc.
