The plane was new. The crew is very supportive and speaks various languages (at least English, French, Italian and Spanish). It was a great experience taking into account is a low cost airline.
The boarding was terrible. Confusing, long and with multiple checks.
One of our suitcases was missing at arrival. No news from the lost and found desk so far. As for 3 or 4 other passengers, they said it probably was missent at Orly airport. Hope it arrives. Not sure whether a compensation will occur if not found.
Les espacement entre les sièges sont moins confortables pour les personnes de grande taille
There was a delay of more than an hour due to technical issues on a previous flight, can happen so I don't foult the airline for that. The crew was excellent and very friendly and boarding was pretty efficient. The seats were comfortable enough. However, if you are over 1,80m, don't expect any room for your legs, the room between the rows is extremely tight!
As there are a lot of persons for the boarding and as you open the two doors of the plane, could be ingenious to ask the persons who have the first numbers (for the seats) to enter via the front door and those you are more at the end of the plane to enter by the other door. This would avoid to have passengers who entes by the front door and have to go to the back with luggages. Crazy and waste of time.
Cancelled while we were waiting at the airport and the flight ready for boarding because of only one Stewart missing! Unacceptable! We were proposed another flight: 5 days later! Unacceptable! We had to pay other tickets of course very expensive the same day!
Your nasty smart , The seat too tight You have to pay for everything 5h20 min Flight with no food no water nothing .I didnt take my Medicine Because I don't have no water The worst trip that I have in my life.1st time flying with Transavia its going to be the last time . I am so disappointed
La personne en charge de l’enregistrement était très impolie pas professionnelle vous devriez la renvoyer car c’est une très mauvaise image de marque pour votre société
too hot and too tight, no even small cup of water.
This stupid lugagge rules of ryanair make flying with them always bad
Food and entertainment were not available, so my rating on those items isn't actually correct. There should be a "Not relevant" or "Didn't use it" option.
Waiting outside for a long time is not really necessary
The flight boarded nice and early and this meant there was no sudden rush at the gate. The only down side was the cabin was very cold 🥶
Flying from Hamburg to Stansted was a nightmare if I have to be honest, the flight was due to leave at 15:50 and we ended up not taking off properly till 16:56. They really don’t have enough people doing the sorting of baggage where you get the sticker for your case before the security check, going through security was 10x more faster then the whole baggage situation.
After passing through boarding gates we had to wait for 45 minutes in a small space with no place to sit.
The staff were very helpful with getting the wheelchair for me and bringing my carryon down the stairs from the plane.
As on the tin a fair price for a fair flight ✈️👌✈️
O voo atrasou um bom bocado A tripulação não era comunicativa,não fez vendas... Não abordava os passageiros... A 1°vez que me acontece tal coisa 🤷♀️
Is good airline but their check in process is not simple
They lost my luggage. They don’t even know what happened to it at this point. They think it’s still in the departure city.
It was good; the only down side is that once you get to the airport everything is self service, there is no one assisting. I felt like I was working while I was on vacation during the check in process and dropping off the luggage. Really uncertain on what the airlines use payroll nowadays.
You need to make signage at Berlin Airport clearer. Having checked in online we had our boarding passes onlour phones. You do not make it clear that you need to check in again to receive a printed luggage tag. You get to baggage drop off and it says you can only do it with a luggage tag BUT not how to get this.
Sitting on the last row in between the aisle and a massive person, all people going to the bathroom bumped into me including the flight attendants.
Generally a good experience except for boarding in Naples on the flight back to London. We were all standing around for at least 20 minutes maybe longer as there was no seating.
Boarding was smooth and quick. Flight departed on time. Equally evacuation upon landing was from both the front door and the back doors. Bags were on the conveyor belts before I got there. Excellent service.
They cancelled my flight and we had to fend for ourselves to reschedule another flight. There was no staff to help all the canceled guest. Poor communication and staff. I attempted to reschedule via Kayak and I asked their staff that it looked as it was available. The guy behind the counter just told us to go online..
Not great! Rude staff in London and the worse baggage reclaim I’ve ever seen. Great staff in flight but doubt I’ll fly with them again
The flight boarded a little late but made up the time in flight - much appreciated. The staff were efficient and fairly friendly One of the toilets wasn’t working - having only one functioning toilet for a flight of hundreds isn’t really acceptable. I still find it amazing that the budget airlines can’t even offer free tap water to passengers.
Speedy boarding is a waste of money when they herd you on to a bus and take you to the plane and it turns in to a free for all …very unsatisfactory
I ended up upgrading to business class. They use Seat Boost and even though I was the highest bidder at 900 Euros, they decline my offer. When I got to the Gate, I asked if I could upgrade and they said yest for 1300 Euros.
The flight was 1 hour late due to technical problems with the plane. We paid for premium economy seats, but the seats were extremely uncomfortable and just as crowded as regular economy seats with perhaps a little more legroom. I had to pay extra to select our seats in advance. Compared to other airlines with premium economy seats, Condor’s premium economy seats were poor and other airlines don’t charge to select your seats in advance. The worst though was the toilets. They ran out of toilet paper with 4 hours left in a 12 hour flight, trash was overflowing, and the toilets were smelly. I will never fly Condor again and I will advise my friends and colleagues to never fly Condor.
Terrible. I can't believe I lost my entire ticket price when I tried to cancel or change the flight the day before.
Excellent airline. New planes. Comfortable business class seats. Professional crew
Frankfurt to San Francisco The Site would not let me Upgrade luggage ( paid extra at the airport Had to pay for seats but did not receive those seats Had to pay extra to check in at counter (since I could not upgrade on the app) $25 a person. Unfriendly staff- bordering on rude Check in in San Francisco (to Frankfurt) was smooth, courteous and no extra charges for seats or check in
It was a short flight, maybe an hour long. Everything was handled great.
Missed this flight. $5000 to rebook next day. Horribly rude staff in Frankfurt. Everyone we encountered was either not helpful or outright mean.
Missed connection due to no fault of our own, rude staff across the board, nearly 4 hrs in line for Condor service desk to ‘rebook’. Paid $5000 just to be lucky enough to get home next day.. will never fly with condor again.
Condor's computers do not work. They do not leave enough time to catch a connecting flight. Condor had to book passengers on a different airline to make their destination. They lost my niece and nephew's luggage. The bathroom had pee all over it before the flight took off.
Awful!! We got stuck in the passport line for two hours. Condor acknowledges that the lines are really long but says it is not their problem and would only rebook us in two days. We are stuck in Frankfurt for two days and it cost us $500. Condor stated that they gave us a 1.5 hour layover which was more than enough time and in the next sentence said, yes we know the lines are a problem.
Waited on tarmac for half hour for shuttle bus to leave in Casablanca
Taking the bus from the terminal to the plane isn't an easy experience, especially when traveling with an elderly person and have to carry the carry-on bags up the plane stairs.
ABSOLUTELY THE WORST AIRLINE. LOST LUGGAGE NO CUSTOMER SERVICE. NEVER BOOK
They robbed me, filed a complaint and they ignored me
We missed our connection and they put us in a hotel our luggage didn't get rerouted with us so we arrived with no luggage
The crew was friendly, 5/5 stars. The food was better than ok, 3.5/5 stars. The seats were tight, 3/5 stars. The entertainment was 2/5 stars because of lack of WiFi.
Delay, no announcements, no support to fast track transfer in Casablanca, made the connection despite all but my bag didn’t make it.
Hot plane. No AC for 3 hours in the middle of Summer.
They canceled my flight and they haven’t reimbursed me yet.
The flight attendants were very nice, friendly and went above and beyond in making our journey pleasant.
