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delta wifi wouldn’t work boarding was not in sequence flight crew spent most of their time on the phone with the lights off pretending no one wanted or needed anything

The internet that was free was terrible, the turbulence was pretty bad - uncontrollable I know.

My business class seat was inoperable and unable to recline for 10 hour flight.

Everything I mentioned earlier - the airbus was more comfortable indeed and the experience was further enhanced.

Knowing what gate to go to was such a issue I couldn’t tell on the app, they tell you what zone you are in but won’t give you the gate number, i almost missed my flight in Atlanta Georgia because of that, as soon as we landed my next flight was already boarding because our flight to Nashville arrived late, I don’t know how that works, but as soon as we got out I was told my next flight is boarding I had to rush lost few of my items, and when I finally got to the gate after struggling, I received a message about my gate after I already boarded, and no my tickets didn’t have the gate numbers either.

After a 5 hour delay waiting at the gate (3 delays adding up) with no clear reason provided, we finally boarded flew 3/4 of the way to Toronto then were turned back to New York. As we neared New York, the pilot declared that it was his fault, something to do with timing and him not being allowed into the country???? How could the airline let his happen? They had hours to prepare and make sure they had a crew available for the flight! We ended up in Toronto a day late with no sleep.

The crew was very kind and always smiling. The seats were great and I was very comfortable during the flight. The only thing I didn't like was that the lavatories got really dirty at some point during the flight. Other than that my experience was great

Crew was very helpful with mobility assistance from end to end. Very caring.

Flight delayed about 2 hrs so it made it a VERY late night

Took a long time for boarding - people stood in line for at least 30 min..