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Clearer signage at Lisbon Airport and more communication about delays

Let’s be honest. You know you are boarding a flight where the seats don’t recline and you need to pay double the price for bread, gin and water. But beware, they test your tolerance to torture pre boarding. They call all British passport holders. Then tag cabin luggage to be checked. And the ground staff pretend not to know what is happening and just says - please ask the other staff.

They left our luggage uncovered on tarmac in pouring rain during an hour delay of departure! At our final destination, we found ALL OF OUR CLOTHES/SHOES soaked all the way through!! Our 1st connection plane was a great business class accommodation but only 50 minutes long. Our 2nd connection from Lisbon (another delay with luggage uncovered on tarmac) had only the extra legroom and mediocre food in business class - no entertainment and no extra comfort seating. Will not use TAP Air Portugal again!

The plane was small and one felt the turbulence much more. The lines to get through immigration were insanely long.

Our steward Margarida who served us from Lisbon to Boston was absolutely fantastic! She deserves a raise. Conscientious and thorough as well as showing appropriate attention for every need.

Comfortable but not Polaris or Delta comfort Business Class. Overall 7 out of 10

A bit disappointing. Our business class seats were not cleaned from previous flight. They were also missing headphones and bottled water. Dining options were not always available.

I have been flying internationally for most of like. My first trip with TAP- wonderful! I look forward to flying with them more frequently in the future!

Great staff who were ready working with smile 6 in the morning on New Year’s Day. Although security checkpoint was way too busy, the airline staff were understanding and waited few minutes after boarding. We took off not only exactly on time, but arrived 20 minutes early. Two thumbs up!!!

Very little space between chairs, making any long travel very uncomfortable. Food is also very basic.

For my first experience flying, I was blown away with the service, the flights and staff

We boarded late; there was a problem with passengers that I believe TAAG could have handled much better. The Crew Handled it Excellentely but TAAG was not able to resolve the issues instantly and led to a 2 hour delay

The scheduled departure was delayed 9 1/2 hours and then delayed another 45 minutes due to baggage or something. Apparently the return flight is delayed 10 hours also, which means I miss my Lufthansa flight out of Luanda. Perhaps this is a scheduling change for which people were not notified until the last minute.

I did not receive any confirmation email of this booking and only on receiving it 24 hrs closer to the flight - I tried to cancel it as I has already booked another flight

Short lay-overs and total flight times. Everything else could have been better.