The internet that was free was terrible, the turbulence was pretty bad - uncontrollable I know.
My business class seat was inoperable and unable to recline for 10 hour flight.
My tray was broken so i had no place to work or eat except my lap. Flight attendant said I would get an email with some credit or miles, it was a complete waste of time as I could only function at about 20% of normal. I have not received anything yet.
Second flight in a row where the entertainment system is broken. 5 hour long flight with no entertainment and flight attendants did not seem interested in resolving the matter. Very shocked to be treated this poorly considering I paid for a first class experience and have Diamond Medallion status.
Seats comfortable, service and food very mediocre, staff not very attentive, worse than many other our flights with Delta.
Friendly crew, quick boarding. We even arrived a few minutes earlier than our original flight plan. No onboard screens, but it’s a relatively short flight so it’s not really an issue.
The crew was very kind and always smiling. The seats were great and I was very comfortable during the flight. The only thing I didn't like was that the lavatories got really dirty at some point during the flight. Other than that my experience was great
Crew was very helpful with mobility assistance from end to end. Very caring.
Love delta but the delays and long waits for updates was just too much this time.
When we enter the airplane there were many water drops falling from the ceiling all the way long to the seat , and when it departs were even more over us getting the hair wet , and later on was too hot , the A/C not work well.
the snack at the end was an improvement of previous flights of a year ago . crew were responsive and gave good service
I was rescheduled when I missed my flight due to border clearance issue
Ditto to what i said earlier. I thought my earlier response included this flight too!
The flight was clean, boarded on time, provided priority boarding since I checked in my carry on. The food was ok, it could have been better. The worst experience was one of the flight attendant talking rudely to the passengers sitting in the seat in front of me. Those passengers spoke broken English and might not have had enough experience flying, but that is no ground for any disrespect. It is the attendant’s job to be respectful to all passengers, of course if someone misbehaves with them. I don’t think this couple misbehaved with anyone on the flight.
The advance business class boarding got us onto the bus to the plane slightly ahead of the economy class but all of us scrambled to climb the stairs onto the plane together. Business class on this flight consisted of only an empty seat between three seats economy style seats. Good thing it was a short 1hr 20 min flight.
I did not like ANYTHING about Discover....see my previous comments regarding our trip. I will do everything possible never to fly with Discover again!!!
The crew and food were very good. The plane was dirty..
Great experience. Crew were great. Boarding was smooth. Would request some Christian Worship for the entertainment.
The pillow are always a little less than desired in terms of comfort. Really need to bring my own “neck ring” pillow for international flights. People should also be instructed to leave the window covers closed once in the air and until 30 minutes before landing.
First time customer, like your airline very much would fly with you again.
Easy, straightforward boarding process. Flight attendant was lovely and attentive, food was delicious - especially dinner, I had the roasted chicken in a mushroom sauce with potatoes - and entertainment selection was top notch. I would fly with BA again.
I love FRA - LCY route. So much better compared to the FRA - LHR route and the price differential is ZERO
It's useless to complain about the space and the back of the seat, making you sitting vertically like a candle. it's your business model. The "food" - there is no food. But I don't care about the food. It's the seating.
Good service from BA. Wish flight was non-stop to London from Grand Cayman.
Flight take off delayed 30 minutes; arrived 15 minutes late. Had to take bus from terminal to plane, delaying boarding and unloading.
The checkin experience was terrible. Once we got to the counter, it took them 40 minutes to check us in. Nothing complicated. Just 6 boarding passes and two checked bags.
Great crew! Average flight. T5 at Heathrow is not such as nice experience compared to other major International airports.
Our stroller got lost when flying from San Diego to Frankfurt and our luggage got lost when flying back from Frankfurt to San Diego, We had to rent a stroller during our 4 week stay and had to no stroller during our trip back to the US. Our suitcase is also still missing. We sent and email 3 weeks ago and are still waiting for somebody to get back to us.
No onboard entertainment. Seats that did not recline and food for purchase only for a flight where we in seat for 5 hours.
The entire trip from providenciales to London Heathrow I recieved no meal or snack , there was some sort of issue with British Airways catering services which was unfortunate for the Airline but even more for the customers , I felt that with a 12 hr flight predetermined there should've been a contingency plan to follow , I was disappointed and upset about the situation and feel as if there should have been an offer of compensation , especially given the fact that the airline staff knew and made the announcement of the unfortunate situation. I hope that I never have to relive this again and for a better future flight experience.
