The flight was 45 mins late leaving, we sat without a/c for some of this, 2nd Meal was a slice of pizza. Movies were good.
Crew is not the cheerful type. very slow meal service (this is their style as have flown this many times)
Delay and had to run between flight to get my connection due to this delay but besides that the overall experience was ok. I arrived with just an hour of delay.
Short flight so it was okay. Nice crew, all very pleasant and professional. We were near the back in row 27 so just as we got our drinks, we started our descent so had to drink very quickly!
The baggage drop-off in Stuttgart is bad: after online check-in you cannot use the automated baggage drop off as indicated on the website. You can use the terminals but have to cue to 1 of three open and slowly working counters to drop the bags. took about 45 minutes wait time.
I tried to upgrade to premium economy anis seat online during the checkin process. The payment didn’t work due to a technical glitch on KLM’s website. I wasn’t able to change my seat unless I called Amsterdam. Since I was in Canada and there’s a time difference this wasn’t practical. So when I arrived early to Ottawa airport my seat wasn’t available and I could only get a middle seat in premium economy which isn’t great. These middle seats are priced at the same rate as an aisle seat which makes no sense.
Seats were nice and comfy. Crew was polite and attentive. Business class is awesome and worth the money.
Great flight because I upgraded to Premium Comfort. Made a huge difference in the experience.
Good experience, just i couldn’t connect me to the wifi
Seats actually fit a human! Snack options were a bit lame but that’s ok
The crew was amazing. Our seats was not very clean and even that was not a full flight but our seats was right beside the WC which did not let us to have a moment of rest.
Cheap business class has everything you'd expect except the large seats with good leg room. There was priority boarding, lounge access, great meal in-flight. Great value for the money, and I would do it again.
When leaving Florence the speaker at kiosk didn’t work and couldn’t hear directions. Then, at the layover at Copenhagen we all rushed to “board” as directed but were then quarintined in a room to wait with no food. Then we sat on the plane for hour and 15 min for a delay where they had to call a fire truck. My screen was broken on my second flight. Then we waited on the tarmac for a delay of 45 min on the plane again when we landed at Logan.
Excellent service, and came on time! Thank you for your dinner that was chicken with salat/, and 🍰 it was good quality food , the breakfast was very good with good cheese , butter,etc and the tea was very good quality. The space where I was seat was nice so I could stretch my legs. I dit not have the bread as I am in a keto died. Have great time everyone in Scandinavia airline.
The first flight was delayed. We missed the second flight, which was rebooked 9 hours later. We missed all our arrangements for the first day of vacation.
Seats weren’t comfortable Hard to adjust and seat in front was damaged and repaired with tape minutes before we took off Repair was best the repair man could do in the 2 minutes available but it meant stowage couldn’t be used Entertainment choices could have been wider Staff were very good
Comfortable seats and lie flat setup. Decent food. Very attentive crew.
It wasn't an AeroMexico connect but SAS, I dunno where that AeroMexico info came from. A word to the wise - do NOT get an international connecting flight into Eurooe at Copenhagen that has less than an hour layover between flights, or you'll never make it. You'll need to go thru immigration at the airport before catching your next flight, which takes some time, and then it could be a good half hour walk or more over to your next gate. Kayak lined up flights for us with only a 45-minute layover and it was literally impossible to make the nect flight ... I figured if their robots thought it woukd work it should be ok, but don't trust the robots! Had to wait for the next plane to make it to our destination.
One of our bags was never put on the flight in Copenhagen. Now that we're home in the USA, my wife is still without most of her clothes and personal items as she returns to work this week. Hoping for a quick resolution, but there seems to be little chance of speaking with an actual person in the process.
Last minute cancelation, though a substitute flight was found I could not pick my meal or seat. The hotel offered didn't have working air control or shower.
There was no entertainment or food service (short flight). The flight was delayed more than an hour.
Horrible airport ever. We stood in the security check line for more than an hour. It was past boarding time and we were still waiting in line for the security check. With 2 children and a medically ill person we had a very stressful transit.
Cancelled - booked on train; and then flights started running! I spent 5 hours with 2 changes on train while flights started and is 50 min
Lufthansa has a bag policy unique to Lufthansa. We all had a small carry on and a backpack (personal item) that we carried with us through multiple other connecting flights, no problem. With Lufthansa we were charged 80 euros each for the carry on at the gate, for this one flight. When asked they said they made an announcement… problem being that we had just arrived to the gate from a connecting flight and didn’t hear an announcement. While we were standing at the counter paying the ridiculous fee several other people were stopped, while countless others boarded with the same type of luggage and were not stopped. Crazy. Good news though, when we got on the plane half of the overhead bins were empty! After an already horrible experience the lady at the counter was also terrible, so that helped round things out.
We missed our connecting flight in Frankfurt do to security and all hell ensued then.we got rebooked to Washington got there round 10 am ish didn't find out till 630 we were rerouted to United!! Then we started getting updates
Boarding arrangement at Frankfurt was terribly managed with no proper guidance and the flight was parked far away from the gate. In flight entertainment device (touch screen) was not working at all throughout the flight. And on top of all this two of the checked in bags were found to be missing when we landed at Chennai. All this mismanagement at a very high fare of about $2300 per ticket is unacceptable.
Horrible seats. They were just coach seats with the middle seat blocked with a dirty seat tray.
we were able to make it to the connecting flight in Frankfurt to Copenhagen thanks to Lufthansa crew. The ground crew was waiting at the gate and received us and took us through special runway entrance and immigration check. We were on the plane at 10-09 am for 10-10 departure. Thanks to Andre and the other lady for mission impossible :)
The full flight boarded early, and then we sat on the tarmac for a long time waiting to get our plane de-iced. The crew was professional and pleasant, and the flight was pleasant overall, albeit slightly delayed. I did not use any of the entertainment options.
They didn't board the luggage and cph has poor service. During working hours they refuse calls, outside working hours you can't contact them. Lufthansa doesn't help or support
