From the checking in process making sure that the correct groups board in order, the food on board included in price of air ticket with a special request for dietary requirements, to arriving ahead of schedule and great WiFi connection included on board.
Highlights were the food and wonderful staff. Airplanes were exceptionally clean.
The flight was full. The young man in the seat in front of me had reclined and I asked him to put the seat up just a bit because it was encroaching my space quite a lot. Turned out he couldn't because the mechanism was broken. The choice was all the way up or all the way down, no in-between.
It was a short flight. It did leave about 15 minutes late but other than that everything went well!! There was no food service or entertainment so can’t comment on any of that.
The crew aboard Aegean were excellent, they picked on our son’s anxiety and immediately came to the rescue to see what they could do to make it go away.
Lovely experience with Aegean. The crew felt with some extremely rude customers with professionalism and poise. The flight went off without a hitch and even landed early!
Would be good if we didn't have to print out own boarding pass
Agean Airlines are the best!!! Kind and pretty personnel willing to help you any time! Kind with the kids and smiley faces! And the only airlines to serve food and drink for free! Yes! This is GREEK HOSPITALITY!! Great job!!
aegean took off late, which made it impossible for us to make the next flight on air canada, we all ran to the terminal, the plane was still there but the air canada folks wouldn't let us board because they said the door was already closed. they told us we had to go all the way back to aegean desk to arrange another flight.
Very delayed. Plus lack of entertainment on board. Crew members were very nice
Departed 3 minutes early and did not allow us to board when we arrived at gate after sprinting to the gate once we landed. Also lost our bags and terrible customer service. Bags remain lost
Better seat assignments. One seat was broken and no replacement
Poor customer service, not keen to do the job, almost rude, no courtesy or even interest in customer service what so ever !
And it takes 35 min to get a ticket priority checked bag
Me and my family had a flight from Dallas USA to Amman Jordan and as a foreign passenger I thought this company would be good because it has a direct flight but You can’t imagine how much we are disappointed from Royal Jordanian it’s something unbelievable. It was a nightmare and a crazy experience that we had since we got seated in the airplane. The flight attendance was being rude with pretty much every passenger in the airplane. We were a family of five members, during the flight, my sister started bleeding from her nose. It wasn’t one drop or two drops. It was a bad bleed. We asked the flight attendance to help and get us some napkins or any first aid tools. She saw my sister bleeding and She saw us panic and she said she will be back, but she never been back. We never seen her after that all along with our flight!!!! What is that Royal Jordanian !!!????? we tried based in our knowledge to help her and put some napkins. We kept her head up for pretty much two hours, and some of the passengers help us with water and napkins as well to clean her up, but we didn’t get any kind of help from the flight attendance. What a crazy attitude what a crazy customer service it’s more than the word Bad. !!! is that how you deal with a medical condition in the airplane? Are you guys care about the passengers? I have never ever experienced this bad customer service in my entire life. I never even think that this would happen in the airplane without getting any help from the flight attendance. Do you guys care about human rights? Do you guys care about passengers? Do you guys care about somebody bleeding in the airplane and need a medical assistant???!!!! what the hell is that Royal Jordanian?!!!!!!! also during out fligh , one of the flight attendance her name is Sarah was screaming and yelling on my mom , my mom is an elder lady, and the flight attendants was asking her what she want to eat, but she was yelling. I called the flight attendant and I told her nicely please can you lower your ton when you talk to my mom you don’t have the right to yell at her. She said well I was working all day with other flights and I’m exhausted. I told her this is not my damn business. You can’t have this excuse to be yelling or being rude with the passengers and you can bend a little bit and talk to her nicely. You can’t just keep standing and yelling at her. If you can’t hear her while you standing how do you think she will hear you while she’s sitting if you need something you have to bend and get closer to her and talk to her you can’t scream or yell just like that she gave me a look and she just left. Royal Jordanian, you don’t deserve a penny for your ticket we are a family of five passengers We paid over $7000 for the ticket just to get a bad customer service and bad behavior with my sister medical incident I will make sure my experience will reach to the highest position in this company. No one will accept this kind of behavior or attitude. No thank you,
I originally purchased and selected window seats G12 and L12, and I also placed a bid for K12. These were the seats I specifically chose and paid for. However, I have now been reassigned to D11, E11, and F11, which are middle-row seats. I did not purchase these seats, nor did I bid on them. Due to a medical condition, I am unable to sit in middle-row seats. Sitting in the middle section causes me to become dizzy and nauseous, and I may become sick during the flight. This is the reason I specifically purchased and bid on window seats. I respectfully request that you restore my original seat assignments or provide comparable window seats. If this is not possible, please refund the amount I paid for the seat selections so that I can make other arrangements. I have attempted to contact your customer service multiple times without success. I called approximately ten times and also tried calling your office in Jordan, but I was unable to reach anyone.
Excellent There was no hot beverages in the last hour
Awful, they made us rebook a ticket (out of our own pocket) because of a missed connection.
We were waiting at the counter for over an hour. Then they moved all employees to the inside. At that time it was about one hour and 15 minutes to the flight. They left us without help. Flight departed 20 minutes earlier than published. I guess they sold our 3 seats to other customers and bumped us. We did not fly. No customer service no help no answer.....
They did not have my AA status (Platinum Pro) in my reservation. They don't accept KTN at Dulles so I could not go through TSA Pre - terrible....
Proximity of the the gate to the lounge could have been better but overall a nice experience. The lounge was exceptional. Getting from the Schengen side to the international side was also pain free. Boarding the plane, service on board , disembarking at Heathrow and quick delivery of bags all made for a good overall experience.
Again another extremely chaotic boarding for the flight. Could have easily opened up more automated gates and the staff could have proactively managed the queues as they're forming rather than sitting behind the counter, waiting for the boarding to start.
My flight to Frankfurt was a very pleasant experience. The food was good, but what really stood out was the cabin crew, who were exceptionally friendly, attentive, and professional. The service was excellent—honestly, better than on some much more expensive flights I’ve taken. A wonderful experience overall!
The flight from FRA to SFO was uncomfortable. The crew allowed people to change seats after boarding finished, but then made some people move back to their seats but not others, which resulted in my wife and I having to sit in two middle seats for an 11 hour flight. The entertainment system was not working well throughout the flight, and stopped working completely around hour 8.
Review what was entered already in the same booking. Not sure we will use Arrant Grant, given what happened!
Great service food was very good and overall experience was great !!
When I fl with Bulgarian air, I am greeted with a bottle of water and a packaged cleaning wipe. There is a hot sandwich and a drink offered afterwards. Towards the end of the flight, there is a piece of chocolate and per request an additional water bottle. For the price that Lufthansa charges per ticket, it is embarassing that other airlines can offer better customer service quality on board. Also, some of the Lufthansa flight attendants act very entitled instead of being customer focused. Regularly the mobile lift for diabled passengers is missing... Every time when I fly with my 89 year old mother, she is being questioned multiple times whether it is okay to use the stairs ( she walks with two canes). Most of the times when we arrive in Frankfurt, the mobile lift is missing and she is urged to use the staircase. When I refuse to allow this, the flightattendants look at me scornfully. This is not WW2 where disabled people should be treated as second hand people... Then we all have to wait another 30 to 40 minutes on the airplane, while waiting for the mobile lift to arrrive. Does Lufthansa have enough money to waste on an airplane waiting for (on the average) 30 min for the mobile lift to come? I fly frequently and have experience mostly with Delta, United, Southwest and other American Airlines. Lufthansa needs to pick up their game on board, if they want to stay competitive and in the game...
The Linate Milano flight was delayed. Landed at Frankfort at 12:10. Then took the bus on the tarmac and the bus ride was about 20 minutes due to the airport traffic. Got off bus went to passport control, used the kiosk scanned passport, took photo and finger prints and proceeded to wait in line. I asked the attendant that I had a connecting flight at 12:50 his respond was you have to ask the other travelers in line to let you go ahead. There should be a better system. Passed passport control and the gate was at Z69 to the other end of airport. Ran there out breath, I was last person to board due to a mechanical:electrical issue plane took off 2 hours later. Lufthansa need to a better job with international connecting flight. A 1-15 minutes is not enough considering the doors typically close 15 minutes prior to take off. So the window is reduced to 1 hour with all you have to go through with a slight delay it is not enough time. The crew on the flight was excellent and received exceptional customer service.
Keep an eye on your seat assignments - ESPECIALLY if you paid for upgraded seats - the airline moved us out of our prepaid seats THREE TIMES and I could only resolve it by calling customer service - who was very helpful. Expect to carry your bags down several flights of stairs for boarding on the tarmac.
I lost my luggage in this flight with all my personal belonging including critical medications and until now no one from Lufthansa contacted me despite filling the claim immediately after arriving to the final distinction.
I resent being called a ‘guest’ of Pegasus airlines and then they refuse to give me water, because they want to sell it to me. Also, the baggage allowances are ridiculously stingy. I also resent the way staff are on the look out to catch passengers out. I would never dream of treating my ‘guests’ like Pegasus treats us.
Great flight and great crew. Many thanks to them for their hard work making our trip so relaxing.
It was a safe flight with a friendly cabin crew.
You adjourned my flight by 1h 30 mns and only updated me 1h30 mns before the new scheduled flight. I submitted an email to Kayak asking for a refund. It was the most stressful experience I've had.
The crew were outstandingly kind and cheerful. We carried our cat and they offered help.
Late departure. No announcements. Boarding was a disaster. Some kind of technical issue scanning boarding passes.
All good but air not give the pasing er any food even glase of water
I used the airline 5-6 times for the last year and every flight have had perfect timing and I like it. Despite catastrophic absence of space for my legs 😁
The plane left Istanbul 1 hour late and the AC was not really working great it was so hot inside and no air. This was my worst flight in a long time since I had a flight with Ryanair.
Pegasus is a clean safe and most importantly CHEAP way to travel. If you travel a lot on a budget, it can be a great option
wifi was iffy at best. Movie selection could have been better
Boarding was chaotic and confusing. The seats were so close to the row in front that my knees were up against the seat in front of me the whole trip. The beverage service consisted of a small plastic cup of warm water. This was truly a very bad experience.
A basic, cheap flight from Bucharest to Prague. No Frills, but we got there safely.
It was cancelled you imbeciles! And then you have the gall to ask for reviews? Here! Have this review, you damned cretins!
Upgrade to business was great. The crew was nice. Disembarkation in Bucharest was very slow through the rear door to a bus to get to the terminal. The business lounge was not clean with bugs running on the floor.
I rated food and entertainment with the lower score because I did not have N/A. No food and entertainment from Bucharest to London.
Poor service ! Water need to be free and a little snack for 3.5 hour during the flight. Tarom company need to take lessons from Turkish Airlines.
There was extreme turbulence for 10-15 minutes a bit after takeoff, which of course is no one's fault. This was a short regional flight with no amenities except water. Departure and arrival wete close ro on-time. The Suceava airport is very small but pleasant and efficient. My baggage all the way from Washington DC, checked through Paris and Bucharest, arrived without a hitch. There was really nothing to complain about except a regrettable 5+-hour layover in Bucharest.
This experience was atypical. The flight left three hours late because of engine technical issues, which meant a very long wait. Unrealistic announcements made it worse by discoursgong leavimg for water, reatrrom, etc. But the crew did its best and apart from the delay, it was not a bad flight. Good entertainment and drink service.In the end, I made my connection anyway.
