I did not use entertainment on board, so, cannot really evaluate. the flight was fine.
Couldn’t get boarding pass in SLC even with help from a redcoat, so had to find a desk in AMS to get boarding pass. Technical problems so not sure why. Very inconvenient. The KLM app is not as user friendly as most apps. Also had to wait almost an hour on the tarmac for a fuel truck, which caused us to miss a connecting bus in LUX.
The baggage drop-off in Stuttgart is bad: after online check-in you cannot use the automated baggage drop off as indicated on the website. You can use the terminals but have to cue to 1 of three open and slowly working counters to drop the bags. took about 45 minutes wait time.
Transfer at Amsterdam airport is very convenient and the airport is easy to navigate. Boarding was also quick and easy. Cabin crew were excellent and the meals were good, although lacking in options.
This fight left ahead of time which meant it arrived early which was great. Staff were very professional, but as with all these Short hop Flights the food was a disappointing snack There was no entertainment on this flight, but I did not expect any
Good experience, just i couldn’t connect me to the wifi
I travel frequently. The flight was late again... KLM should really try and be on time
The seats are too cramped in that plane. If you’re above 1,80m consider alternatives or first class I guess… There were no emergency exits to seat somewhere with more legroom
Seats actually fit a human! Snack options were a bit lame but that’s ok
Boarding in NCL is really bad. I'm sure part of that is a directive from the airport that KLM can't change but part of that is due to KLM policy. NCL doesn't announce the gate of departure until 30 minutes before departure. However, when you arrive at the gate area, the gate agents file everyone into one long line and everyone boards from one line at one time. This line can stretch for 200m...easily. There is a separate line for groups 1 and 2 but you don't know it until you get to the gate area and agents don't announce/advertise it. Everyone else is grouped into one line. Are you in group 3? Doesn't matter...you board with group 5. Traveling with a child? Tough luck...you're stuck at the end of the line and board last. The last part is very annoying because none of the gates at NCL (with the exception of 1 used by Emirates) has a jetway. To board, you must leave the gate area, walk downstairs, walk onto the tarmac and walk up stairs to board the plane. Highly challenging if you're traveling with small children. That boarding process begs for a concession to allow people with children to board first because they will need extra time. But there is no such policy. Just a really horrible boarding experience all around.
We were not allowed to carry a bottle of water onto the 8 hour flight.
Really bad experience – delayed for 6 hours without any notice, no food or drinks provided, and stuck in the horrible Cartagena airport.
Not sure why there are so many security checks at this airport. Consistently annoying showing passport over and over, checking carryons at gate all the while trying to make tight connection. Basically it was uncomfortable crowded cabin with meidiocre service
They didi not provide wheelchair though we had requested. We had to run around for 40 minutes and arrange it from the airport!
On time. At least they offer a drink and a small snack. Plane was clean
Airline lost my luggage and after 20 days it has not been returned nor refunded any money.
I do not speak Spanish or read in Spanish When asking for help, people were hard to find they spoke quickly and pointed a lot directions for where to go and what to do we’re unclear. Which made my traveling uneasy.
It was confusing because I got a notification that my gate was changed when in reality it wasn’t
Awful, horrible customer service. Flight got delayed and had to spend y the night in Bogota as a result. Very poor
Hostile flight attendants. Second flight with Jose so much better. Arrived 1/2 hour early. Thanks.
Not bad but they lost 2 of my bags when I got to Florence
In general, I've had excellent experiences with Iberia flights and will continue to use them. In this last flight there were two things that didn't go right. I didn't get the kosher meal I had pre-requested when I had checked in on-line. Things worked out OK as we ended up eating the fish and vegetarian choices, which were really good. The other issue was that some movies for me and my wife started fine but after 8-12 minutes the content just switched to something else. The flight attendant reset our entertainment systems, but the problem persisted. We ended up choosing other movies/TV shows that did work fine.
This is where i leave an airline review. Test test test!
business class food was pretty average otherwise it was a good experience
We upgraded to Business class paying approx. $1,300. Despite the upgrade, we were still required to pay an additional €70 for a checked bag. Furthermore, we were informed that another €70 would have been charged for our carry-on bag, as it was 3kg over the limit. To avoid this, we had to move clothing from the carry-on into the checked bag, which was both inconvenient and frustrating. Given the significant amount paid for the Business Class upgrade, we found this treatment to be quite appalling and disappointing. We expected a higher level of service and consideration for our luggage, and this experience did not meet those expectations.
The boarding was a nightmare. Iberia would not let me check in in advance. They then refused to issue a boarding pass in Paris and said I would get the boarding pass in Madrid. In Madrid, there was no transit desk, no help. I had to run around and find someone to issue the pass. I only had an hour and risked missing the connection. Only at the gate did Iberia tell me they were overbooked and had downgraded me. I was stressed, exhausted, almost missed the connection because of Iberia’s conduct. Unacceptable.
Iberia was the worst airline we have ever flown. First, Iberia changed the seats I paid $98 extra for. In doing that they moved only my seat 30 rows away from my wife. I had to call to get another pair of seats together and were placed in row 52. Then, when we checked in our seats were changed again to row 29. The food was almost inedible and the videos available on the flight were few and not very good. I paid extra for my seats and have not received a refund. The American Airlines flight was excellent and the food and videos were good.
All went smoothly, no problems; friendly crew. I would have appreciated a head pillow ;)
the flight was cancelled, then I lost the connection and my purchased chair with extra space as well.
Never made this flight it was unconfirmed by Iberia according to American Airlines This trip was a total nightmare, got to the airport in Wed March 8th after confirming all flights, only to be told by American Airlines that we are not confirmed on the flight. We met a pretty rude and unhelpful AA check in agent by the name of Ali. American said it was not their problem, contact Kayak/Chatdeal and sort out your issue.Chatdeal said all flights were confirmed and it is the airlines fault. So it went, we were kicked between American, Kayak and Iberia spending hrs on the phone- all said it is not their fault.Spent 9 hrs in the airport on Wed 15th trying to sort out. Luckily, we met a really nice AA agent Shawnna G who went way beyond the call of.duty to help us out. We were put the next day on Thurs 16th from DfW to San Paulo Brazil the onto Madrid!! Imagine that..10000 miles and 20hrs of travelling to get to Madrid from Dallas!! Our trip took 3 days to get there ..Wed 8th Thurs 9th and Fri 10th.Got there on Sat 11th, so lost 2 days of our vacation and a lot of emotional and physical stress on our 2 kids travelling with us.
There was no entertainment or food service (short flight). The flight was delayed more than an hour.
Horrible airport ever. We stood in the security check line for more than an hour. It was past boarding time and we were still waiting in line for the security check. With 2 children and a medically ill person we had a very stressful transit.
Cancelled - booked on train; and then flights started running! I spent 5 hours with 2 changes on train while flights started and is 50 min
Lufthansa has a bag policy unique to Lufthansa. We all had a small carry on and a backpack (personal item) that we carried with us through multiple other connecting flights, no problem. With Lufthansa we were charged 80 euros each for the carry on at the gate, for this one flight. When asked they said they made an announcement… problem being that we had just arrived to the gate from a connecting flight and didn’t hear an announcement. While we were standing at the counter paying the ridiculous fee several other people were stopped, while countless others boarded with the same type of luggage and were not stopped. Crazy. Good news though, when we got on the plane half of the overhead bins were empty! After an already horrible experience the lady at the counter was also terrible, so that helped round things out.
We missed our connecting flight in Frankfurt do to security and all hell ensued then.we got rebooked to Washington got there round 10 am ish didn't find out till 630 we were rerouted to United!! Then we started getting updates
Boarding arrangement at Frankfurt was terribly managed with no proper guidance and the flight was parked far away from the gate. In flight entertainment device (touch screen) was not working at all throughout the flight. And on top of all this two of the checked in bags were found to be missing when we landed at Chennai. All this mismanagement at a very high fare of about $2300 per ticket is unacceptable.
Water in bottle and a piece of chocolate were given. We did have movies to watch.
Too tight connection. Lufthansa staff pulled 12 of us out of passport control that had tight connections and took us about 1/3 mile AWAY from our gates and put us in another slow, long line. Needless to say all of us missed our flights and the Customer “Service” staff was rude and not helpful at all. Was rebooked from a direct flight to one w a 6hr layover. Asked about an other option that was on my app and was told to book it myself online (which would be $300 extra pp!!). Got rebooked again w a tight connection which was also missed. Rebooked into middle seats that didn’t recline for 9 hr flight!! No compensation (and we paid for seats!) Ended up taking 26hrs to get home from Europe to North Carolina! No longer a fan of Lufthansa—2nd time having these kind of issues w them!
Good but I don’t received my bags yet is been 5days still no update
Boarding was unorganised. The flight was very uncomfortable, the temperature was far too high. On requests to lower it nothing changed.
We do not like to board by shuttle then off the tarmac
A flawless trip, great experience. Keep up the good work!
The airline did not allow enough time for the Columbia checkpoint
Overall, the flight went well and the service was good. However, there was a very frightening moment during landing in Bogotá. Just as the plane was about to touch down, it suddenly went back up into the air. The aircraft was not descending straight and seemed to move left and right, which made the situation feel unstable. This was quite scary. After going back up, the plane circled for about 15 minutes before attempting to land again. Although I understand that safety always comes first and situations like this can happen, it was still a shocking experience for passengers.
Seating was tight. Seats don't recline. Initial flight was cancelled. Lost two days of vacation.
Horrible experience with Avianca, they delayed their flight and when we arrived to NYC, AVIANCA took 1 hr y 30 mins to park the airplane and all passenger get off the plane, it made me lost all my trains to get back home and I came back to my place at 3 am instead of 12 am. On the top of that their plane seat are so uncomfortable and is not enough space and killed my legs and knees, Avianca used to be good when it was a Colombian company, now after Brasilian company bought them, their service quality is bad and their flights are delayed and oversold.
It was delayed and I lost my connection flight to Cali and I missed my Mom's funeral and avianca lost my check in luggage
It was delayed and I lost my connection flight to Cali and I missed my Mom's funeral
I actually upgraded to the medium level of seats from basic and even doing that it may have been physically the most uncomfortable flight I have ever had. They packed everyone like is a train to death camp. It was a red eye so I hoped to get some sleep but it was physically impossible to find a comfortable way to rest. I met other folks on the same flight and they said the same thing. It was an utterly miserable flight and if I have any other options I will never fly with them again
COP 7,000 for a cup of mediocre coffee. I thought I was on Spirit Airlines for a minute. Otherwise the flight was fine. Nothing exceptional to report.
