911€ Find Cheap Flights from Frankfurt am Main to Burundi – Compare and Save

Luggage delayed and delivers 24 hours later … broken. No resolution… no response. We don’t have a suitcase for the rest of our 2 week trip

Too cramped up for the better seats I paid for.

All great. Very efficient. Good emails that kept us in the know

Original flight was canceled, booked another one and find out when checking I was on the waiting list. Horrible experience

It was really good because the employees were very nice and fun to talk to. The entertainment was nice because they had plenty of movies to watch.

Crew was enthusiastic. Meal was surprisingly good. They came to give water very frequently. Negative that the seat reclining didn't work

The flight went well, only during the flight from Brussels to Vilnius I would have liked if they had at least given us plain water to drink.

Been flying on various airlines, all over the world, for 50+ years. The food on Brussels Air was easily the worst I ever endured.

I like the frequent mails we get when there is an update. Please keep it up

we had to unexpectedly check a bag, the flight was late getting in

Flight was delayed by two hours. This really messed things up because I missed my connecting flight in Addis. I had a meeting in Entebbe which was scrapped because my flight from Addis landed later in the day.

Good. Crew do seem to be less friendly- management are clearly limiting them or not empowering them as they used to.

The hygiene was super bad. Smells bad and air refreshment is highly advisable. The crew made some one else sit in my spot and no one is checking seat number and people are jumping to sit on other people’s allocated seat.

It was wonderful best Air lines covert and all very happy with their service they have been very helpful and friendly

I felt all of the food tasted the same. And we had five meals over the 16 hrs in the air.

The use of a domestic carrier without entertainment was disappointing and a let down

The flight was one hour late. The food is mediocre and the screen was broken

Luggage delayed for one day. I called customer service, and they had no info and no empathy. Boarding was very disorganized and chaotic. We went nearly 7 hours with no food or snacks on the flight. This is not an airline that has respect for its passengers.

The food really sucks And they really need to work on entertainment The movie selection is herendous .

Hot, uncomfortable and very rough take off and landing. Very regrettable.