The boarding was not as organized as what I experienced in Houston. We were able to depart on time and landed in Lagos as scheduled.
Changed to older plane with old set-up in Business class.
PLEASE GIVRE US PERMISSION TO BOOK SEAT NUMBER EVEN WITH FEES
The in flight entertainment was very good but unfortunately I feel they could have been more attentive to the customer. This is saw on all my Turkish airlines flights , besides dinner service you never really saw the attendants.
Customer service is very bad. They don’t understand English or Arabic which made it very hard to communicate with them. Also when calling to discuss any issue with ticket reservation they hang the phone on you even when speaking to the manager. I will not fly Turkish airlines and I will not recommend to family and friends
United failed me in cancelling flight to Chicago. Then put me on American Airlines standby to Miami for onward connection to RMO via IST. Standby failed. They looked me for Sunday morning 24 hours late at this point). Made it to Miami but Turkish airlines cancelled my seats and demanded $1360 to rebook the flights for the following day ! I went to United, spent two hours negotiating with Mr Ruis ? Who said he could do anything for me as he could fix problems that United caused in Miami. He suggested I call the 800 number. When I managed to.get through on my 6th call, I was on hold 2 hours and 30 minutes waiting for an agent when the call was cut off by United phone system. I went back to American. At last a lady , who had zero responsibility in this fiasco, helped me to find a replacement flight that night with Polish airlines to RMO through Warsaw at a cost of $968 including bag charge. I booked it with only a few hours to spare. The lady at American helped to recover and redirect my checked suitcase that had arrived in Miami a day earlier United customer service were awful. United partner Turkish airlines were horrendous and took zero responsibility. I ended up being late to my appointment overseas by 45 hours with zero compensation, no food vouchers, no replacement flights until I found one and paid for it myself. I reporting the entire fiasco to the secretary of state for Tennessee for law violations and refusal to remedy and compensate. I now need help to extend the trip by two days but United are not responding to communications
Boarding was chaotic. The agent was so rude and yelled at me for standing in the lane according to my number instead of cutting across to get to him. So rude. Also asking to gate-check luggage was lengthy and chaotic. Not a good boarding experience.
The seat did not recline and we called the stewardess, he forced it to recline, but when we landed, it did not come forward because the seat was broken. The stewardess came, He tried to do it but couldn't do it, the flight commander came and spoke to us in a bad tone, telling us to get out of here, she waited at the head and acted as if there was a child and we couldn't get up, it was very shameful, I don't even know if it's true, but she said if you don't get up, the plane will not land and will keep turning around. Then a passenger pushed the seat from behind and it worked. Then we wanted to talk to the supervisor again, but she did not come next to us. We fly so much and this is the first time we encountered such a style.
I am writing to express my extreme dissatisfaction with the recent flight experience I had with your airline. This has been one of the worst travel experiences I have ever encountered, and I feel compelled to bring it to your attention. Firstly, I missed my flight due to what I perceive to be a lack of clear communication and coordination on the part of your staff. There was no remorse or apology from the airline's representatives, which further exacerbated the situation. As a result of missing my flight, I was subjected to a 24-hour delay at the airport, where I had to spend a significant amount of money to rent a hotel room and cover other incidental expenses. Additionally, since my baggage was already checked in from Tanzania to Turkey, I had to purchase essential items for the 24-hour period. What truly dismayed me, however, was the discourteous and unprofessional attitude of your staff. Their lack of empathy and understanding only added to the stress and inconvenience of the situation. I have been traveling abroad for over 20 years, and I can confidently say that this experience has been the worst I have ever encountered. As a result, I am compelled to reconsider ever using your airline again for future travel. I strongly urge you to address the issues I have raised and take immediate steps to rectify the situation. Additionally, I expect a formal apology and a refund for the expenses I incurred due to the airline's negligence. Thank you for your attention to this matter, and I look forward to your prompt response.
Seats comfort need to improve big time it’s 14 hour flight it was very bad seats
There was no entertainment or food service (short flight). The flight was delayed more than an hour.
Horrible airport ever. We stood in the security check line for more than an hour. It was past boarding time and we were still waiting in line for the security check. With 2 children and a medically ill person we had a very stressful transit.
Cancelled - booked on train; and then flights started running! I spent 5 hours with 2 changes on train while flights started and is 50 min
Lufthansa has a bag policy unique to Lufthansa. We all had a small carry on and a backpack (personal item) that we carried with us through multiple other connecting flights, no problem. With Lufthansa we were charged 80 euros each for the carry on at the gate, for this one flight. When asked they said they made an announcement… problem being that we had just arrived to the gate from a connecting flight and didn’t hear an announcement. While we were standing at the counter paying the ridiculous fee several other people were stopped, while countless others boarded with the same type of luggage and were not stopped. Crazy. Good news though, when we got on the plane half of the overhead bins were empty! After an already horrible experience the lady at the counter was also terrible, so that helped round things out.
We missed our connecting flight in Frankfurt do to security and all hell ensued then.we got rebooked to Washington got there round 10 am ish didn't find out till 630 we were rerouted to United!! Then we started getting updates
Boarding arrangement at Frankfurt was terribly managed with no proper guidance and the flight was parked far away from the gate. In flight entertainment device (touch screen) was not working at all throughout the flight. And on top of all this two of the checked in bags were found to be missing when we landed at Chennai. All this mismanagement at a very high fare of about $2300 per ticket is unacceptable.
Water in bottle and a piece of chocolate were given. We did have movies to watch.
Too tight connection. Lufthansa staff pulled 12 of us out of passport control that had tight connections and took us about 1/3 mile AWAY from our gates and put us in another slow, long line. Needless to say all of us missed our flights and the Customer “Service” staff was rude and not helpful at all. Was rebooked from a direct flight to one w a 6hr layover. Asked about an other option that was on my app and was told to book it myself online (which would be $300 extra pp!!). Got rebooked again w a tight connection which was also missed. Rebooked into middle seats that didn’t recline for 9 hr flight!! No compensation (and we paid for seats!) Ended up taking 26hrs to get home from Europe to North Carolina! No longer a fan of Lufthansa—2nd time having these kind of issues w them!
Good but I don’t received my bags yet is been 5days still no update
I had a good experience but it can be better.
They robbed me, filed a complaint and they ignored me
On time, kind staff but the aircraft was not clean
I couldn’t find my boarding pass with the information provided by Underpricer. It took me several hours to find what the issue was. Finally I got the right code to get my boarding pass from American Airlines. Underpricer WhatsApp call center finally got it right. When I got to Casablanca my luggage was left in Miami. Not sure which airline fault it was if Air Maroc or AA. I filled out a report with Air Maroc
Food quality was low for business class. No snacks between meals. Very confusing “One World” participation. This airline seems to be part of the program but doesn’t recognize the benefits to customers (luggage allowance)???
The food was disappointing, and the airplane appeared old, with torn seats. Royal Air Maroc could definitely do better.
Extremely Disappointing Experience Boarding was chaotic and poorly managed—we were left standing in the heat for 30–45 minutes with no explanation or apology. As a business class passenger, I was shocked when a staff member rudely refused to let me board after I questioned why I had to check in my carry-on, which contained valuables. Despite explaining my concerns, he remained unreasonably inflexible. Thankfully, the captain intervened and retrieved my bag personally. This same staff member was also loud and disrespectful to several other passengers. Completely unacceptable service.
This was the worst experience ever. It was such chaos at boarding due to boarding zone and letting everyone with children and strollers go first. Once the plane door closed they didn’t let us know why we were not moving until after 30 mins of sitting on the plane. Then ANOTHER 2 hours passed with no other communication or update as to why we were still sitting on the plane. 2 and half hours of sitting on a plane! When I ask a flight attendant what was the delay he gave ALOT of attitude and said he don’t know what’s going on. This flight attendant was soooo rude to customers to the point one lady was telling him how rude he was. I also felt other flight attendants spoke to the people who spoke their language; I am an American so this was also upsetting. The food was horrible, I only ate the bread. We finally landed and we almost missed our connecting flight. We was able to run and make out next flight within 30 mins. Our flight from Casablanca to Marrakech was quick. BUT here is where I was really UPSET. They left everyone luggage who was on the flight in Casablanca. We went to baggage claim and they had Attitudes! How are you mad with us for losing our bags, I don’t get it. We had to wait for the next flight to come in with our bags. The baggage claim guy said they wouldn’t deliver our bags to our hotel because of past experiences; now we have to pay for another cab to come back! They had so much luggage outside of baggage claim I can see this was happening to a lot of people. They said they would email us once our bags arrived. He told us the next flights coming in (which I researched myself and he gave the wrong times!). We took a cab to our hotel to wait. I seen my bag was at RAK airport (because of my AirTag) 4 hours later but no email from baggage claim. I waited two more hours and still no email letting us know it arrive! We missed dinner plans! We went to airport and got our bags (security at RAK was rude to us and had us walking all around in order to get to baggage claim). I will NEVER fly with Royal Air Maroc ever in life, even if it means I can’t fly to other countries that I would love to visit since this ruined my friends birthday already. I PRAY our flight back home is wayyy better. This is no way to treat people. I fly frequently so I know how airlines should treat people and Royal does not!
Babies, crying, movies and sound doesn’t working overpacked and delayed flight
While I had a business class ticket I wasn’t given priority to boar. Again my luggage had priority tags and these bags didn’t come out till the end!! The food at the lounge was only two type of sandwiches and warm juices and soft drinks I thought I’m paying for good services but the least u can say it’s mediocre at best. I’m considering not to use TAM AGAIN.
Adequate. Served our purpose of getting there safely. Nothing to rave about. Decent value for the amount paid
