I’ve never heard of discover airlines but will definitely be on the lookout for future flights. Everything about the trip was perfect. The staff were exceedingly friendly and helpful. The only critique; there was a delay and gate change and this fact was NOT well published! My eTicket was NEVER updated with the new flight details. We ran the whole way from our connecting flight only to find that our flight was delayed. Very frustrating. Additionally, there was NO announcement regarding the root cause of the delay. The uncertainty about the cause of the delay contributes to the overall frustration. One other small matter onboard; one of the toilets was unavailable (or perhaps malfunctioning) and NO explanation was given nor was any workaround explained. It would have been less frustrating if they announced why the toilet was lock and explained the alternatives in detail. That way the foot traffic congestion could have been minimized.
Basically a low cost airline, with very small seats, mediocre food and staff not particularly nice. Not a pleasant flight
Plane was old and small. Crew was not very friendly and didn’t check in much or offer water more than 2 times over a 8 hour flight.
We were on a full-service fare as part of a long-haul trip so it was disappointing to be on such a no-frills flight (no meals/hot drinks/entertainment) especially for a 3.5hr flight, at the start of a long trip. The crew however we’re lovely & friendly.
Connecting time in Zurich was 50 minutes. We had to rush due to delay previous flight. To short for our luggage, got it only with 24 hours delay
This was the second time my trip that Swiss lost my luggage from one of their own connecting flights. Really frustrating.
Without a doubt, my “customer service” experience with SWISS was the worst of my life. Multiple disconnections in conversations, very cold and indifferent staff, failure to follow up with promised status updates — simply put, T. H. E. W. O. R. S. T. A full week later, and I am STILL waiting to hear from them. Never again for me with SWISS. Disgraceful.
The flight was very nice but the food selection for the people in the last rows was limited to vegetarian meals only. I think vegetarian meal should not be offered as a main selection.
0lane 2qs on tim3. Very bad food. No free wifi, only for texts. Entertainment poor and hard to access.
Everything was great except food . It as okay not good not bad
Crammed like sardines into the middle of the middle 4 seat row for an 11 hour flight was a terrible experience. No attempt made to help passengers sleep by dimming lights or shutting window shades. Small mediocre meals. Not enough good movies/TV options. Hopefully we will never have to do this again.
Crew took my carry on and checked it in; turned out to be a blessing; however the luggage was delayed at my final destination; receiving it 36 hours later. Thought, we'd get, at least water; but the Swiss chocolate was delicious. Thanks.
Like the blanket. Food wasn’t good and boarding was a mess
The flight was canceled so it’s stupid to send me this now !!!!!
To the Ethiopian Airlines Customer Relations Team, I am writing to formally express my disappointment regarding my recent travel experience with Ethiopian Airlines on flight [I629/352] . Unfortunately, the level of service provided fell significantly short of the standards I expected from your airline. I would like to highlight the following serious issues encountered during the journey: • Cabin Condition and Hygiene: The aircraft cabin was notably poorly maintained. The seating area was dirty, and there was a persistent, unpleasant odor throughout the flight, which made the environment very uncomfortable for passengers. • Inadequate Service: The overall level of service provided by the staff was unsatisfactory and did not reflect a professional passenger experience. • Baggage Loss: Upon arrival, I was informed that my luggage was lost. This is particularly distressing as it has caused significant personal inconvenience and disruption to my schedule. As a frequent traveler, I value reliability and a clean cabin environment. I request that you investigate these matters immediately, provide an update on the status of my missing baggage, and outline how you intend to compensate for these failures in service. I look forward to your prompt response and a resolution to my lost luggage claim. Sincerely, Puguh
I will fly this going forward especially for ORD to EBB and the reverse.
The crew were amazing. They should improve the inflight entertainment
POSITIVES The hostesses were mostly pleasant, NEGATIVES The full flight wifi was horrible, hardly able to use it. My charger port was not working which made me use my neighbour's port which resulted in an accident which ruined her flight. During dinner, meat ran out when the cart got to us forcing us to eat vegetarian which was not great. We watched everyone around us eating meat. My wifi did not transfer to the second leg of my trip as they promised as they changed the plane. I was thrown off the window seat I booked for the 2nd leg of my journey as they changed planes, all done at my expense. This was not a cheap flight ($2600) which i hurriedly had to book to attend my mother's funeral who passed away suddenly. I was honestly disappointed with the whole saga as I heard Ethiopian Airlines was one of Africa's best.
For Vegetarian Food was very poor. Though we had opted for Asian Vegetarian Food they didn’t serve but only what was available was served. We were offered Smoked Salmon!
It was very bad experience with Ethiopian airlines . The flight was delayed in both ways . On the way coming back one of the crews dropped hot coffee on my whole body and other crew dropped used dirty glasses on top of me . The same crew that dropped hot coffee on me hit me with the food trolley on my knee while I was sleeping . I couldn’t sit properly due to the pain on my knee caused by those irresponsible crews . Very unprofessional airlines
I like the leg room. I did not like the plane from Chicago to Addis. It was dirty and smelly and toilet area filthy. My screen was not working and kept saying loading. The plane from Addis to Harare was clean , more modern and food looked much fresher and tasted better. Boarding at Addis was a nightmare, long queues and lots of confusion,International space has no seating are and one is standing all the time.
Very bad, flying business but have no benefit of it. the crew was rude and I was not offered any food at all. I called them 3 times but none of them came. I was sick at that time and none of them helped me. an hour before landing they came to offer me food. it was too late because my stomach was already very painful and I was vomiting. I nearly can’t walk to immigration. I was forced to cancel my connecting flight and had to stay overnight in stockholm to recover my health.
Business and economy lines were common for most of the journey including check in and security control in Addis Abbeba. Food choice was fine, however there was a hair in my rice
The check in staff was amazing. Best customer service! The plane was old! My entertainment on the first flight didn't work at all, in my seat or in the seat next to me. The bathroom doors were old and troublesome. One of the bathrooms, the whole sink panel was broken. Everything felt old and falling apart. The airline stewardesses were amazing and quite hospitable. When there were delays, they kept us well informed. Transit was GREAT! I wasn't sure how I would make it to my next flight in 1 1/2 hours but the security lines were short and efficient. The C gates in Addis Ababa were CROWDED! That whole space downstairs was too crowded and challenging to manuever. I usually fly Ethiopian within Africa and was interested to see how the experience would be intercontinental. Overall, I would choose it again if it was cheaper than Delta/Air France or Lufthansa/KLM. I wouldn't make it a first choice if the prices were the same because the planes are so old! The food and entertainment also weren't as good. Good selection of movies but as I mentioned, on the first flight they didn't work at all (I slept so it was okay) and the 2nd flight it was glitchy. All in all, I didn't hate it but it would be a first choice only if it's cheaper.
That was the last time I booked Kayak. The connecting flight got canceled and the trouble shooting terrible. Next times, I will book the airlines directly. Good bye
I want to highlight the crew members and their excellent work and professionalism. They work hard to make a long trip the most comfortable as possible, the food and drinks they offer are pretty good. And they are always asking if you need something else. I have had experiences with other airlines where you have to basically beg for a bottle of water. This is not the case. Highly recommended!!!
Way too crampled. Charge more and put in less seats.
I was first assigned a seat that could not recline fully and was at the back of the craft. I was not able to select another seat during check-in even when opting to pay for selecting a different seat. I had to contact the airline and spent 25min with a chatbot and was then transferred to an agent who was very helpful and could change my seat (free of charge). The entire process took me one hour. If I happened to not have that hour available this would have been a problem. And that was only to check in. The next problem is that the airport lounge I had access to is located landside. How strange. So it means that you need to allow time for security check and passport control and boarding time when leaving the lounge, which makes it almost pointless having lounge access unless you have a very long layover or arrive 5 hours before the flight. Inflight service was okay. But not up to par with the likes of QA, SQ or CX, even though the price is the same or even more. It was much better than the domestic flight where Lufthansa is actually a low-cost airline with legacy airline prices.
One of the best airliner in the world But airport was very poor
Very bad 3 times change the gate and too much delay...
the blanket was great and pillow helped. really need a toothpick packed with meals
This was the worst flight of my life. Economy seat directly behind a premium economy seat with extra recline meant I have about 6 inches between my face and their chair. My seat would not recline at all. I couldn't even use my laptop on the tray table because I had so little room. I was in a casket basically for 10 hours. Completely unacceptable.
There was no entertainment or food service (short flight). The flight was delayed more than an hour.
Horrible airport ever. We stood in the security check line for more than an hour. It was past boarding time and we were still waiting in line for the security check. With 2 children and a medically ill person we had a very stressful transit.
For my first experience flying, I was blown away with the service, the flights and staff
We boarded late; there was a problem with passengers that I believe TAAG could have handled much better. The Crew Handled it Excellentely but TAAG was not able to resolve the issues instantly and led to a 2 hour delay
The scheduled departure was delayed 9 1/2 hours and then delayed another 45 minutes due to baggage or something. Apparently the return flight is delayed 10 hours also, which means I miss my Lufthansa flight out of Luanda. Perhaps this is a scheduling change for which people were not notified until the last minute.
I did not receive any confirmation email of this booking and only on receiving it 24 hrs closer to the flight - I tried to cancel it as I has already booked another flight
Short lay-overs and total flight times. Everything else could have been better.
