The flight was excellent, the crew was super friendly. The only complaint I have is, 3 of my zipper handles were broken and there were 2 massive scratches on the back of my bag
As per usual when you Hit the UK it's a slow process through customs Not as efficient at Thailand for sure
Empty seats next to me - wish it had been for a longer flight!!
I’m grateful for the KLM Air France shuttle bus service to Ottawa. However due to construction and other issues related to the chaotic Uber pickup system at YUL, it’s a challenge to find the Kelios bus service to Ottawa. The signs are not clear or even available. No staff to guide passengers. It’s a stressful experience.
KLM remains a quality flag carrier airline which maintains its standards whilst all their competitors are lowering theirs.
The baggage drop-off in Stuttgart is bad: after online check-in you cannot use the automated baggage drop off as indicated on the website. You can use the terminals but have to cue to 1 of three open and slowly working counters to drop the bags. took about 45 minutes wait time.
Cabin crew professional, polite and friendly, boarding was seemless, but come on KLM surely you can do better than a pack of cheesy biscuits as an inflight snack
Good experience, just i couldn’t connect me to the wifi
The plane. Airbus A330-200. Comfortable for a 7-hour flight. Seats seemed to have more legroom. I was in row 17. Flight was operated by Delta but was better than expected.
Seats actually fit a human! Snack options were a bit lame but that’s ok
This was the second time my trip that Swiss lost my luggage from one of their own connecting flights. Really frustrating.
Everything was fairly easy just hard when you get to Heathrow not know your Gate number until an hour before but otherwise really everything great. Did not get my texts in time though to do me any good but that is why I still like everything the old fashioned way and print everything out.
Crammed like sardines into the middle of the middle 4 seat row for an 11 hour flight was a terrible experience. No attempt made to help passengers sleep by dimming lights or shutting window shades. Small mediocre meals. Not enough good movies/TV options. Hopefully we will never have to do this again.
I have no complaints. The crew was attentive, pleasant and heloful
Didn’t get my luggage from layover in Zurich until 3 days later even though my luggage was marked priority and short layover, but my husband got his when we landed
Everything from the price to online checkin and the flight being on time to the crew and food was very good. The comfort level is fine--the seats are very close to each other in Economy. But I guess you get what you pay for.
Crew took my carry on and checked it in; turned out to be a blessing; however the luggage was delayed at my final destination; receiving it 36 hours later. Thought, we'd get, at least water; but the Swiss chocolate was delicious. Thanks.
Like the blanket. Food wasn’t good and boarding was a mess
The flight was canceled so it’s stupid to send me this now !!!!!
Missed connecting train since flight was late into Zurich and I had to stay at airport hotel because of it as well as I had to repurchase train ticket
