135€ Find Cheap Flights from Düsseldorf to Umeå – Compare and Save

Mediocre. Maybe due to Economy light. Staff was great. Space shrunk, not for me, and definitely not for Vikings. Food was decent. Assistance lagging. There was a possibility to upgrade to Premium economy, however my bid was immediately classified as low and not even considered (though well over minimum bid). Thus I was no bleeding dry.

Upon departing and landing, the man seating in front of me had his seat leaning back. Taking off nobody told him anything. Landing someone from the crew said something but the passenger ignored him and nobody followed up. Felt a bit unsecured. If this that is some of the basics are missed, what else was overlooked?

On time, reasonably comfortable for economy, decent food. All in all a very good experience.

Every flight got canceled or delayed. Customer service was awful.

I feel the service staff do not treat American customers well. I also feel there may be discrimination against minorities.

Better food; taste, portion. Bottle of water per seat was great.

Yes avoid JFK airport at all costs. A horror to navigate.

The stewardess was incredibly rude. The gave you only one drink with dinner.

Cancelled flight, wasn't refunded paid selected seats. Poor customer service. Called airline and they didn't realize the flight was cancelled until several hours after the email notice was sent.

The worst with the trip was the space in economy, my knees are still hurting. There was no way to control personal air by turning a knob above you, it was way to hot on both rides. During the night flight they allowed 2 people from across the aile which was narrow to sit and talk for 7 hours while also using tablets and the flashlight from their phones pointing into the row where I sat at times. They allowed people with way too large baggage to bring onboard. I paid way too much for the ticket ($1,364} for economy. Kayak misinformed me to get cancellation insurance that was only valid for a very short time (less than 12 hours) and was over one hundred dollars. Hotel booking was incorrect, I had the room booked myself at the hotel, only double or larger rooms available which I paid over 400 dollars for. I will never fly with SAS again unless there is no other alternative.