Old 777 on this route uncomfortable and in need of updating.
Frankfurt airport was awful! Brand new airport with modern technology but a process that does not keep up at all. Attitude of staff at the airport also disgraceful but that is normal in Germany. One security gate in the middle of Monday and machine clearly not working well. Immigration has 2 staff with serious attitude.
Premium economy was worth it-comfort was definitely better than economy class. The seats were more comfortable, blankets and pillows thicker
The food options were excellent for Economy. It was difficult to find the lounge after clearing security and boarding was clunky
Loved that I had an exit row seat, and there was no one else in the row! And again, I don' use on-line entertainment at all (I read or sleep) but I very much appreciate that I didn't hear anyone else's entertainment!
Superb check in, lounge, boarding and flight experience. On time departure and before time arrival. Couldn’t have asked for more
The first class experience was great but Frankfurt airport is very confusing. Badly signed all round. Boarding was not pleasant and check in staff was arrogant.
Service needs to improve. Air hostess do not register flyers request and we need to keep on repeating our request to them on multiple occasions
I was traveling business purposes and I only had one carry on and a personal computer back pack . My carry on was 8.5 kg little more than allowable. At jfk airport check in they did not let me carry it . I was little disappointed.
I wish any of the US airlines operated like Emirates
The required privilege for business class while boarding is not given. Food is average. The seats in business class are bad, worn out and dirty
The baggage drop-off in Stuttgart is bad: after online check-in you cannot use the automated baggage drop off as indicated on the website. You can use the terminals but have to cue to 1 of three open and slowly working counters to drop the bags. took about 45 minutes wait time.
Our first flight was delayed so we missed our connecting flight. However it was easy to book a later flight on their app.
I appreciate that KLM was proactive in informing me of the 2 hour delay which enabled me to replan my travel. It was a bit stressful not knowing whether my connection from Montreal to Ottawa was happening. But the ground and air crew did a good job at comforting and assuring me.
Seats were nice and comfy. Crew was polite and attentive. Business class is awesome and worth the money.
Good experience, just i couldn’t connect me to the wifi
Amazing KLM service and brilliant economy comfort seats. Well worth the extra.
The boarding was one of the worst I’ve ever experienced. The fault lays on Ohare Airport and not so much the airline. The waiting area by the gate was the size to accommodate a regional flight for 20-30 people and right next to a busy walkway. When you cramped nearly 300 passengers into that space is was unbearable.
one of my bags was drenched with fish smelling water and all my new clothes bought at dublin and the 23kg checked in bag were all gone waste with very pungent fish smell and also having stains
Seats actually fit a human! Snack options were a bit lame but that’s ok
Bad sitting every flight not good experience with food either
Changed to older plane with old set-up in Business class.
PLEASE GIVRE US PERMISSION TO BOOK SEAT NUMBER EVEN WITH FEES
Unbelievable food and service! Chefs are amazing onboard. WiFi spotty
Seemed like a cramped A321 config. Roasting hot cabin most of the flight. Wifi did not work. Lots of first time fliers, I think, who didn't know how to follow a seat assignment.
Very bad I have traveled to about 70 countries. And this is one of the worst airline with the bad customer service. As a family We purchased our seating tickets 8 D, 8 E, and 8 F but when we board we got switched to 10 A, 10 B and C without early acknowledgment. The seat back doesn’t even go back because the back row is the emergency row. We didn’t like it at all because we actually pay for the seats we want then the manager Melih came and say either we take the new seat or get off the plane. What a bad customer service. He was saying things that are not even legitimate. Due to the seat back unable to be push back we had to go to other seats in the far back and be separated. Very bad experience with this airline and will not want to take it again.
The seat did not recline and we called the stewardess, he forced it to recline, but when we landed, it did not come forward because the seat was broken. The stewardess came, He tried to do it but couldn't do it, the flight commander came and spoke to us in a bad tone, telling us to get out of here, she waited at the head and acted as if there was a child and we couldn't get up, it was very shameful, I don't even know if it's true, but she said if you don't get up, the plane will not land and will keep turning around. Then a passenger pushed the seat from behind and it worked. Then we wanted to talk to the supervisor again, but she did not come next to us. We fly so much and this is the first time we encountered such a style.
Flight canceled and then “uncanceled” after I booked are placement. I had to pay for both a Turkish Air doesn’t admit their mistake
Very cheesy food in both options - had to pass. Boarding with open doors (winter)
Leaving on time would have been a good start . Sat in plane while they cleaned around us . We got to Turkey raced to our next flight to see plane sitting at the gate 5 minutes before departure time to be told “ plane is gone “ while obviously it wasn’t . Showed them time on my phone before departure. Then “ gate is closed “ . Then he said “Instead of talking to me you need to go talk to someone else to get another flight “ . We booked business class no service waited in line to have to rebook same flight day later. Offered hotel room but wait for a bus to heard us to what I’m sure would have been cheap hotel. Opted for private cab and decent hotel at our own expense. Bad service at ever turn . NEVER TURKISH AIRLINES AGAIN !
It would help id flight crew were not rude and showed some courtesy. They were shouting at passengers and yelling instructions as if we were school children at lunch cafeteria!!
The flight was delayed and one member of the crew was a bit rude. But apart from that all good.
I’ve flown with Qatar multiple times and the service has always been great. Very professional, organized, the food is delicious and plentiful, tons of entertainment.
There was not enough food for everybody. Some dishes were missing.
There’s lots of problem I faced from Bom to Doha that experience was worst I never faced before like this
This was a really enjoyable flight. Even though I was in economy, I had a great deal of leg space, I had a nice meal, and the flight staff was helpful and friendly. A really great flight.
It was an American Airline flight from Doha to Philadelphia. AA121 November 6, 2023. One heavy set female flight attendant was rude. She just tossed our wraps on our tray. I saw her busy with her cell phone in the back while the restrooms were all filthy. She was obviously not happy with her job or just lazy. My husband used the restroom even before the plane took off in Doha and it was already smelling of urine. There was hair on the box of our wrap. Good thing our wrap was inside a box! The hair was consistent with the hair of one of the flight attendants. Flight attendants should have their hair up.
Never got the chance to get on the plane as my inbound flight was delayed and the staff of qatar airways denied any help or support
It is an international flight so food, entertainment and blankets is minimum requirement. Also cleanliness was very poor.
Except for the first row in business rest of the seat has less leg space while fully flat
Cheapflights did not forward the payment for seat assignments, and my partner and I were separated and given center (B and E) seats. Will be requesting a refund.
Connecting in Frankfurt was a nightmare! Whoever scheduled our connection in Frankfurt for 90 minutes should be fired! Passport control takes 3 hours, minimum! Avoid Frankfurt airport at all costs! Never again! The airport is 3rd world. The WORST!
It was ok no problem on flight after the ordeal with passport control. Long line and nasty officers not very helpful.
Good flight but there was no entertainment. I wouldn’t have complained but you asked.
roomiest flight in economy I've taken in years. Excellent experience!
I was disappointed that paying nearly $5000 more for business class for two didn’t really get me any more than a larger seat which as the last row in cabin reclined only mildly and the foot supports were of minimal help and left no room under seat ahead for carton bag. Second, our checked luggage was lost and took us two long days and we’ll after midnight each of them and multiple calls and 30 euro trip to airport in person to finally get them. Would you do this again?
I bought premium economy tickets with a fully flexible fare, and made seats selection for me and my son: window and aisle. After checking in online, Lufthansa cancelled the seat assignment without informing me. As a result, my son and I were assigned mid-center row seats, in different rows. This ruined the trip.
The entertainment system was not working, they tried restarting it couple of times but it did not fix it. We were told to contact Lufthansa costumer service after the flight for some kind of reimbursement. When costumer service was contacted I was told no reimbursement for entertainment system malfunction per policy.
I did not get to this flight because of the reason I mentioned in previous review
Boarding process was late Could do a pre-announcement of flight status.
