Communication on the delay, rebooking and how to get a hotel was poor. Mails, airport check-in and transfer desk said different things.
I don’t like that an equipment change caused my seat to change from 23A to 44A. The boarding was also delayed. The crew were excellent, however and very attentive. The food was not bad.
My experience was good overall, the quality of the food really decreased! There used to be a choice between meat and fish now it’s between chicken and pasta! In the choices of entertainment meditation has been added which is very good. Soft chair workout to improve blood circulation and avoid phlebitis should be added.
They lost my baggage and I still have not got it back. Disgrace
Good aorcraft 777 but Worst food ever Breakfast was a bû’with matonnaise… Staff was nice but invisible most of the flight
I have used Air France and KLM many times it will help if they change their menu's feel like it's been the same for years!!!, Especially the breakfast. Overall the flight was good and enjoyable.
The line at boarding was not well organized and managed
Crew was professional. Boarding has few seats . Since the plane was not full would have been nice to change seat on the internet
Sky priority means you get to use the KLM business Lounge.
My seat was so uncomfortable, and the headrest was broken. Very very disappointing for the price I paid.
The boarding of this flight was total chaos. For some reason, all passengers had to stand in a lengthy line at the gate to have our passports checked for the FOURTH time. No reason was offered for the necessity of the fourth re-check, and when we got to the end of the line, the check was perfunctory. There was little to no crowd control at the gate and in some cases, tempers were flaring. On the other hand, once we got on board, everything about this flight from start to finish, especially the quality of the food and the service, was probably the best I have ever experienced..
Entertainment sounds were not good. Otherwise everything else was good.
Crammed like sardines into the middle of the middle 4 seat row for an 11 hour flight was a terrible experience. No attempt made to help passengers sleep by dimming lights or shutting window shades. Small mediocre meals. Not enough good movies/TV options. Hopefully we will never have to do this again.
Flight was delayed, but otherwise it was a fine flight. Recommend boarding group by group, instead of calling up three groups at the same time
On time flight, I requested wheelchair in Zurich , when I arrived they were no where to be found, I had one hour between flights I had to walk with great difficulty.
Far above average. The level of quality and service has really improved and passed most US carriers on this route. Go Edelweiss!
Crew took my carry on and checked it in; turned out to be a blessing; however the luggage was delayed at my final destination; receiving it 36 hours later. Thought, we'd get, at least water; but the Swiss chocolate was delicious. Thanks.
Like the blanket. Food wasn’t good and boarding was a mess
The flight was canceled so it’s stupid to send me this now !!!!!
Missed connecting train since flight was late into Zurich and I had to stay at airport hotel because of it as well as I had to repurchase train ticket
