Flight was delayed 5 hours. Updates kept changing. Sears were extremely cramped. Very little leg room. Flight attendant was rushing through with drinks and hit me in the knee either the cart and didn’t apologize. They gave a 15 dollar voucher in airport which doesn’t buy. Much and it was so late that choices were limited.
Always pretty good as far as I see it. Staff was friendly and process was quick to get on and off.
The flight was delayed because they closed several flight ways because of air shows, fire works, etc.
I've been flying American mostly, and it's been very frustrating. This united flight makes me realize maybe the issue isn't flying, but the airline. United was a significantly better experience. The plane was more comfortable, with a normal amount of leg room (vs the ridiculous reductions AA has made), more comfortable seats, screens to watch movies. It was a much better experience!
The food and sitting need improvements. They were extremely bad.. If you choose to recline, there is no room for the passenger behind you. This is one of the worst sitting arrangements that I ever experience. The aircraft was not properly clean before boarding.
The crew was fantastic. They were there whenever we needed. The wifi didn’t work which was brutal on an 11 hour flight. The onboard entertainment was boring. Nothing of interest
The flying experience was great. The flight was on time with no boarding issues during a peak travel period. The short cut baggage drop and process was not smooth and efficient at Dulles.
Everything was very good. Boarding and takeoff were on time and organized. Had a good flight
The crew was not friendly . Service was poor. Food was not great. It was also an older plane that ha some equipment issue.
Wasn’t very crowded. Seamless processes. No issues traveling with two little kids.
Movie selection was nice and chicken with rice dinner was good. I did not like the pizza thing they served for breakfast/lunch. It was like a hot pocket but mostly bread. A small sandwich or cheese and cracker snack and fruit etc would have been much better. Also they did not announce trash pick up so a lot of trash was left by everyone when departing.
The food on this flight was better than what we had getting to Rome. The flight was comfortable and the staff was great. One of the staff members was a stickler about the blankets in the aisle, which I get, but still. Overall, great flight and will fly with them again!
How about changing the personal out to more friendly human beings? This team was pretty arrogant. No fun!!
Booked seats (paid extra) online and found they didn’t exist on the flight. We were then separated from the rest of our party. Given seats in the very back of the plane. We will not fly Discover or Lufthansa again. We will not book flights or travel through Kayak again!
Bought a seat in a flight that got changed out so ended up paying for a seat I would have had if I hadn't paid.
I paid for extra legroom which made the long flight very comfortable. Food was very tasty, they fed us 2 meals plus a cookie snack and extra liquids. Checked luggage is expensive.
The male attendant has zero personality. It seemed like he was over worked or hated his job, not once did he smile or made any contact with the people on the plane. Strictly business and call it a day!
Because of a thunder storm in JAX we spent more than an hour on the run way in the aircraft. The crew did not even offered water to passengers.
Boarding process was late Could do a pre-announcement of flight status.
Never made it to Newark, I was redirected to Chicago, and lost another 5 hours
The crew made it a great flight. They were friendly and attentive. They made me want to fly British Airways again.
Late! Late and late! More than 1hr 30mn. This sucks when it is the last of a 4 flight journey. I missed my dinner! Which is not nice on Valentine’s Day!!! But better than the gate next to us, the poor Chinese people were rebooked to the next day flight. AA had to call security as it became very heated with the passengers! It was a mess at DFW that afternoon/evening. I wish they had some food for the people who travel as part of international journey. Indigo does it in India and it is fantastic.
Great seat in premium economy, great food and drinks throughout lots of in flight entertainment. 1 hour 40 min delayed flying out , 2 1/2 hour wait at passport control in tampa
Have travelled business class with other airlines who profess to be the best in the world. They can however not beat the service and comfort that BA provide.
Checking in prior on line and wait time at Gatwick was terrible. I would rate a big fat ZERO.
A good flight back to Tampa and thankfully although we had a 90 minute delay because of thunder storms from Charlotte to bottom iof Florida, it was a prudent to avoid these for a comfortable flight as opposed to being tossed around with turbulence.
They removed our booking without telling us. Cost us thousands to book last minute
Boarding is always a challenge as folks in al groups crowd around for no reason, but crew handled it well. I once again applaud the LHR ground baggage staff as they got our bags from a flight at Terminal 5A to a flight in Terminal 5C within 40 minutes...amazing!
Why does a reputable airline like BA allow a miserable domestic airline like AA to operate its flights? There is no comparison between the two
My problem was with the onward connection between London Heathrow and Washington IAD. The flight was several times changed.
