Changed to older plane with old set-up in Business class.
Service was slow and checked bag was off last evening when flying business
PLEASE GIVRE US PERMISSION TO BOOK SEAT NUMBER EVEN WITH FEES
Small seat space for 13 hours flight, they charged for baggage , very bad quality of food,
Light and recline did not work on my seat. Very uncomfortable and could not read in the dark
Business class: Like: food selection presentation Staff on the airline Love: lounge in Istanbul Needs major improvement: attitude of reception at Istanbul lounge: 4 of them sitting there: inattentive and then rude. They do not fit with rest of Turkish hospitality!
Boarding at Istanbul airport is pretty good. The seats on the A319 are easily the smallest and tightest I’ve ever flown. I’m 1,82m and knees firmly against seat in front of me, as upright in seat as I could get. Very uncomfortable
The seat did not recline and we called the stewardess, he forced it to recline, but when we landed, it did not come forward because the seat was broken. The stewardess came, He tried to do it but couldn't do it, the flight commander came and spoke to us in a bad tone, telling us to get out of here, she waited at the head and acted as if there was a child and we couldn't get up, it was very shameful, I don't even know if it's true, but she said if you don't get up, the plane will not land and will keep turning around. Then a passenger pushed the seat from behind and it worked. Then we wanted to talk to the supervisor again, but she did not come next to us. We fly so much and this is the first time we encountered such a style.
Food not good, flight attendants not the best, not accommodating very ruff
The seat in the 787 was broken and did not keep us in the upright position. Also the entertainment system was broken for some channels and only had audio and no visual display.
Food and entertainment were not available, so my rating on those items isn't actually correct. There should be a "Not relevant" or "Didn't use it" option.
Waiting outside for a long time is not really necessary
The flight boarded nice and early and this meant there was no sudden rush at the gate. The only down side was the cabin was very cold 🥶
Flying from Hamburg to Stansted was a nightmare if I have to be honest, the flight was due to leave at 15:50 and we ended up not taking off properly till 16:56. They really don’t have enough people doing the sorting of baggage where you get the sticker for your case before the security check, going through security was 10x more faster then the whole baggage situation.
After passing through boarding gates we had to wait for 45 minutes in a small space with no place to sit.
Crazy long boarding times, messy, inexperienced, overworked, and visibly tired crew, very uncomfortable seats and no compensation for delays.
1. Too long on board without air conditioning. 2. Very very long-tiring walk to exit gate.
Flight was late boarding was poor. Economy boarded at the same time as premium. No space overhead for my cabin bag late arrival into Paphos.
Letting people wait outside for boarding in the rain and almost 0 degrees for a high temperature destination is very customer unfriendly
On time, no announcement all along the flight, you can rest.
I was disappointed that paying nearly $5000 more for business class for two didn’t really get me any more than a larger seat which as the last row in cabin reclined only mildly and the foot supports were of minimal help and left no room under seat ahead for carton bag. Second, our checked luggage was lost and took us two long days and we’ll after midnight each of them and multiple calls and 30 euro trip to airport in person to finally get them. Would you do this again?
I bought premium economy tickets with a fully flexible fare, and made seats selection for me and my son: window and aisle. After checking in online, Lufthansa cancelled the seat assignment without informing me. As a result, my son and I were assigned mid-center row seats, in different rows. This ruined the trip.
The entertainment system was not working, they tried restarting it couple of times but it did not fix it. We were told to contact Lufthansa costumer service after the flight for some kind of reimbursement. When costumer service was contacted I was told no reimbursement for entertainment system malfunction per policy.
That was the last time I booked Kayak. The connecting flight got canceled and the trouble shooting terrible. Next times, I will book the airlines directly. Good bye
I want to highlight the crew members and their excellent work and professionalism. They work hard to make a long trip the most comfortable as possible, the food and drinks they offer are pretty good. And they are always asking if you need something else. I have had experiences with other airlines where you have to basically beg for a bottle of water. This is not the case. Highly recommended!!!
No food, no entertainment, but that's normal for short-haul flight.
Hectic boarding process. I upgraded to business class which was no different than economy except for the food service. Totally not worth it.
I’m not a happy customer. Lufthansa cancelled my flight 3 times, and I had to rebook a flight to Larnaca, but a flight to Tel Aviv and pay for a hotel. Then the flight back was cancelled and now I have to find my own way back. Terrible.
Absolutely inadequate transfer at Munich airport. Lufthansa sold a ticket for a flight with 45 mins transfer, and your connecting flight is actually in a different terminal. In order to get to that terminal you need to walk 10 mins to a train station, take a train, and then go through passport control. All this in less than 45 mins (deduct 20 mins for boarding)? Madness.
Boarding process was late Could do a pre-announcement of flight status.
Frankfurt to San Francisco The Site would not let me Upgrade luggage ( paid extra at the airport Had to pay for seats but did not receive those seats Had to pay extra to check in at counter (since I could not upgrade on the app) $25 a person. Unfriendly staff- bordering on rude Check in in San Francisco (to Frankfurt) was smooth, courteous and no extra charges for seats or check in
It was a short flight, maybe an hour long. Everything was handled great.
Missed this flight. $5000 to rebook next day. Horribly rude staff in Frankfurt. Everyone we encountered was either not helpful or outright mean.
Missed connection due to no fault of our own, rude staff across the board, nearly 4 hrs in line for Condor service desk to ‘rebook’. Paid $5000 just to be lucky enough to get home next day.. will never fly with condor again.
Condor's computers do not work. They do not leave enough time to catch a connecting flight. Condor had to book passengers on a different airline to make their destination. They lost my niece and nephew's luggage. The bathroom had pee all over it before the flight took off.
Awful!! We got stuck in the passport line for two hours. Condor acknowledges that the lines are really long but says it is not their problem and would only rebook us in two days. We are stuck in Frankfurt for two days and it cost us $500. Condor stated that they gave us a 1.5 hour layover which was more than enough time and in the next sentence said, yes we know the lines are a problem.
I used Kayak.com to buy plane tickets, which sent me to Underpricer. Immediately upon buying the tickets I started getting phone calls telling me that my "tickets were not guaranteed" unless I paid more money. I told them that if they've sold me on just the idea of a ticket, and not an actual ticket, then refund my money immediately. We argued, but they eventually said they would do that. They didn't, I refused the charge on my CC, the CC company eventually charged me anyway, and Underpricer still didn't cancel that ticket because I kept getting alerts to get on that flight. In complaining to Underpricer, they insist that it's my fault and that the most they can do is refund the fees. This company is using deceptive practices and harassing people, and the company needs to be banned from Kayak and from doing business in the US.
Premium economy meant only extended legroom and when the passenger in front of me leaned back, I lost the little space I paid for. Food was not great. Movie selection is okay. Feels somewhere between a mainstream and a budget airline.
Wish the plane actually landed at a gate instead of on the tarmac and have the passengers board very slow buses.
Condor is a good and affordable airline. Make sure to leave a two hour window if transferring internationally through Frankfurt.
More legroom for me as a tall person. I shouldn’t have to be discriminated because of my height just like someone’s wheelchair does have to pay extra to be accommodated comfortably.
Good, efficient flights both ways. Didn’t have food and no entertainment so can’t comment on those. Friendly staff that let me move to a row with no one booked.
My flight was delayed and my second flight missed despite a three hour connection in Düsseldorf. My luggage was lost and it took three hours to recover which was actually unfortunately very much barely possible. I needed to rebook a flight that was three times the original cost of the original flight which now I need to go back and recover from the airline. Terrible experience,
Tivat airport really needs to up its game W Eurowings needs to provide support at luggage collection
Kayak - EDreams - Eurowings need to define clearer the hand luggage terms. I asked for add. hang luggage got charged by Eurowings for having add. hand luggage that was not included in my booking. I travel alot! I know the size dimensions never paid twice for hand luggage and cannot chase Edreams or put Eurowings in the wrong. Also there was severe delays on this flight. Issue getting bus on arrival and missed connections. Unfortunate will not use Eurowings
We checked in 4 luggage and only got 3 back & lost our 4th luggage. Our flight was from berlin sept 22. We arrived Copenhagen but only received 3 luggage. Missing 1 still 24 hrs after our arrival and our Cruise will be leaving tomorrow 9/24/2023. This is the second time that our luggage gets lost/delayed in Copenhagen
No food on plane.. flights scheduled 55 min..everything is very expensive on aeroport
Filthy plane, obviously not cleaned properly between flights, food crumbles in seat and carpet
Smallest seat I have ever seen. And they had a label with more Legroom but in fact where really tiny.
I was held-up at boarding by rude employee who insisted that I had to wait until all other passengers had boarded the lane before issuing me a boarding pass so I can board the plane. I could not check-in earlier and get a boarding pass since I had flown directly from Dusseldorf.
