Air France removed our luggage from the plane before it took off, seemingly intentionally, didn't notify us until after we reported it missing at SFO, and is giving us no updates on when, or whether, they will deliver it.
Everything is good except the seats are tightened no rooms for the legs,
Food was really mediocre for premium economy in comparison to other airlines… the crew was nowhere to be found… 14 hour flight…
I don't understand the concept of paying to get your personal luggage onboard and then asked to check it in.... either sell the space or don't, its a hassle to carry those all through the airport just to make a check in at the last minute.
Wasted a lot of time trying to find the CDG lounge - it was not next to the connecting flight gate like the Air France staff said.
The male attended that served are section was a snob. He did not answer my call light when my wine spilled all over the floor. I did not push it again or drew his attention to it. He just ignored the call light when he came to give us our meal, serving the people behind us first. I did not push it again or drew his attention to it to see his reaction. It was so obvious that he was ignoring us. We were in premium economy!
Generally good. The crew is excellent. The food could be better.
Lost luggage, 2 bags were badly damaged and one of the bags came open.
The crew was great and handled our unexpected detour with proactive communication.
Flight was more then 3 hour late and I did not get my luggages
Staff could have been friendlier and offered drinks more often
two of our bags didn't arrive - this is nonsense given we weren't connecting from anywhere and the flight wasn't full so there shouldn't have been a weight problem. Also, business class and star alliance gold, my bags should have been prioritized.
My, Syed Zawar Hussein Shirazi frequently flyer membership number was not included on my boarding pass from O’Hare to Istanbul despite my reminder to the attendant at check in. Further she forgot to give me my boarding pass form Istanbul to Lahore and she needs to improve her customer service, please 🙏
Changed to older plane with old set-up in Business class.
PLEASE GIVRE US PERMISSION TO BOOK SEAT NUMBER EVEN WITH FEES
Working stuffs in flight are very welcoming,but boarding stuffs are the Ghana airport don't know their job.
Check-in was a mess, transfer flights were sepersted so no one could sit with their company. Some tickets were closed to online check-in without notice hand luggage allowances were not checked so oberhead bins were already full halfway through boarding.
The seat did not recline and we called the stewardess, he forced it to recline, but when we landed, it did not come forward because the seat was broken. The stewardess came, He tried to do it but couldn't do it, the flight commander came and spoke to us in a bad tone, telling us to get out of here, she waited at the head and acted as if there was a child and we couldn't get up, it was very shameful, I don't even know if it's true, but she said if you don't get up, the plane will not land and will keep turning around. Then a passenger pushed the seat from behind and it worked. Then we wanted to talk to the supervisor again, but she did not come next to us. We fly so much and this is the first time we encountered such a style.
Paying for reserved seats and never received the seats I paid for !! Just fake and a surprise out of their " box "
The worst seats ever it seems like I was sitting on a rock
Almost as usual, half an hour take off dilay, on the other hand - the checked in baggage arrived as magic super quickly. By the way - why do you ask to rate the food and entertainment on flights without them? at least offer the option of "Not Relevant" or similar...
Comfy seats, great cabin service and a very relaxed experience
All very smooth airside. Check-in counters were understaffed. The wait is too long. Only two, then three counters were open. Waiting time of 35 minutes is too long. Pls review your rota.
Needs faster boarding procedure. Not their fault but should still take into account indifferent flyers.
No complimentary snacks, but I think that’s a standard in the USA. There were loud drunk Germans sitting in front of us.
The flight was delayed and nobody was able to inform me about the new scheduled time and gate
The flight attendants were friendly and professional. I asked to change my seat and the flight attendant was accommodating. We experienced a short delay due to the late arrival of the plane. However, the onboarding and disembarking process was efficient.
J'ai perdu le billet 🎟 faute de visa j'ai pas eu de remboursement. J voulais prendre un autre Est-ce que yaura une solution
3 hr flight from Barcelona to Gran Canaria. Ŵent according to plan No issues with staff oŕ flight. Many people includiñg us could not get luggage self checķ in termìnals to work. Had to wait in check in line.
Because the scale includes two terminals, we almost lost our flights. That data was not referrenced to us. The check-in process was a pain too.
Everything was on time and easy. Food in business class was great. There was no entertainment on board, though with business class you could get free internet, but so spotty it wasn't worthwhile.
They could have provided more than a premade mass produced tina sandwich for a 10 hour delay and/or had something available on oars other than potat chips once we boarded. They also could have not lost our luggage. Or barring that, at least foled a claim for us once we landed. Instead all of those things happened and they told us if we wanted to file a claim to do so online. I laid for business class for both of us. What an incredible waste of money.
Terrible. Won’t fly again. Boarding was an issue. Took TWO hours to “find” my confirmed reservation. Crew at desk was super rude and unconcerned. Was not escorted through despite delay on their end. Almost missed fight and luggage arrived one day late…. Which I had to pick up by cab or wait even longer (not reimbursed).
This is where i leave an airline review. Test test test!
Boarding on the buses isn’t efficient. Overall, it was great.
business class food was pretty average otherwise it was a good experience
A 13 hour flight with no food apart from what they offered from a menu you had to pay for. On top of that, there were no blankets, so during the flight when the cabin temperature dropped, everyone was very cold. Neither of these things were highlighted at the time of booking. This is the worst long-haul flight I’ve ever encountered.
I needed assistance and the staff at the airport and crew were very helpful and polite
All went smoothly, no problems; friendly crew. I would have appreciated a head pillow ;)
Never made this flight it was unconfirmed by Iberia according to American Airlines This trip was a total nightmare, got to the airport in Wed March 8th after confirming all flights, only to be told by American Airlines that we are not confirmed on the flight. We met a pretty rude and unhelpful AA check in agent by the name of Ali. American said it was not their problem, contact Kayak/Chatdeal and sort out your issue.Chatdeal said all flights were confirmed and it is the airlines fault. So it went, we were kicked between American, Kayak and Iberia spending hrs on the phone- all said it is not their fault.Spent 9 hrs in the airport on Wed 15th trying to sort out. Luckily, we met a really nice AA agent Shawnna G who went way beyond the call of.duty to help us out. We were put the next day on Thurs 16th from DfW to San Paulo Brazil the onto Madrid!! Imagine that..10000 miles and 20hrs of travelling to get to Madrid from Dallas!! Our trip took 3 days to get there ..Wed 8th Thurs 9th and Fri 10th.Got there on Sat 11th, so lost 2 days of our vacation and a lot of emotional and physical stress on our 2 kids travelling with us.
This was the worst flight of my life. Economy seat directly behind a premium economy seat with extra recline meant I have about 6 inches between my face and their chair. My seat would not recline at all. I couldn't even use my laptop on the tray table because I had so little room. I was in a casket basically for 10 hours. Completely unacceptable.
Very comfortable plane. The food was very good (for airplane food). The crew was great
I liked the flight, the attendants, and the comfort. But the gate for boarding was poor. Even the elderly had to climb down many many steps to the bus and climb up to the plane.
There was no entertainment or food service (short flight). The flight was delayed more than an hour.
It was a very smooth and on time flight experience. The crew was really friendly and polite. We were well informed about the flight, etc.
Cancelled 90 min AFTER Departure! We had to deplane and wait another hour plus for the flight to be shown as cancelled for the customer service team. There were many many angry customers.
Good and they are leaving at time and arriving on time
Horrible airport ever. We stood in the security check line for more than an hour. It was past boarding time and we were still waiting in line for the security check. With 2 children and a medically ill person we had a very stressful transit.
One of my suitcases was left in Frankfurt during the layover. The suitcase arrived the next day so, I had to get a cab to drive me for over 200 kilometers to go back to the airport to pickup the suitcase. After I picked up the suitcase and left the airport, I realized that one of the wheels of the suitcase is broken. When I tried to submit a complaint, the system did not allow me to do that because I have to do it at the airport and I have only three days to submit the complaint. Given that I am staying 200 kilometers away from the airport, I am not going to go back again to the airport to submit the complaint about the suitcase. I spent all that money on airline tickets to go to Algeria to be on vacation not to go back and forth for 200 kilometers between where I am staying and the airport.
Boarding process was late Could do a pre-announcement of flight status.
