Flight lead was a gentleman with silver hair and he went out of his way to shake hands and interact with each passenger seated in business class. A medical emergency took place during our flight and he handled it with perfect poise and professionalism. He was gracious and confidently competent. Just what you want from a leader,
Flight was ok but lack of communication cost me to literally beg to be put on another flight as connecting flight had departed
The baggage drop-off in Stuttgart is bad: after online check-in you cannot use the automated baggage drop off as indicated on the website. You can use the terminals but have to cue to 1 of three open and slowly working counters to drop the bags. took about 45 minutes wait time.
Klm start boarding while somw air issue in the plan
Legroom not all it could be, especially when the seat in front is reclined. Otherwise it was good, food and beverage were nice.
The baggage service at Malpensa was the worst ever. We wanted for over an hour without any information, they broke my suitcase, and the services of the local luggage services company was below any usual services level of a KLM partner.
Good experience, just i couldn’t connect me to the wifi
It was nice to be on a legacy airline, people try at least.
The boarding was one of the worst I’ve ever experienced. The fault lays on Ohare Airport and not so much the airline. The waiting area by the gate was the size to accommodate a regional flight for 20-30 people and right next to a busy walkway. When you cramped nearly 300 passengers into that space is was unbearable.
Seats actually fit a human! Snack options were a bit lame but that’s ok
This was the second time my trip that Swiss lost my luggage from one of their own connecting flights. Really frustrating.
Enforcement of rules that were made up on the spot. Extorting passengers for non-existent "fees." If there is another airline flying that same route, never fly on Swiss Air.
Swiss messed up a Geneva-Zurich flight on a day with perfect weather. Then they didn’t even let people with almost no time to catch connections disembark first. Finally, luggage missed the connection of course and it took almost 24 hours for it to be delivered. We lost a whole day of vacation stuck in the hotel waiting for it.
I am submitting this complaint regarding the way our reservation was handled and the significant financial and personal hardship it caused. The airline changed the departure time of our original flight, making it impossible for us to make our connecting flight. This was not caused by any action on our part. After the schedule change, we spent considerable time working with both the airline and the travel company to find a reasonable alternative itinerary. Unfortunately, no meaningful assistance was provided. Instead of accommodating us on another suitable routing, we were repeatedly told that our only option was to accept a refund. This was not a reasonable solution. We had purchased these tickets months in advance, and by the time the airline canceled our itinerary, airfare had increased dramatically. Because we had no workable alternative, we were forced to purchase completely new tickets with a different airline on a different route. The replacement tickets cost us approximately $2,000 more than our original reservation. In addition to the unexpected expense, the new itinerary was longer, less convenient, and caused us to lose an entire week of planned family visits. The financial loss, disruption to our travel plans, and countless hours spent trying to resolve this matter created an extremely stressful and disappointing experience. Throughout the process, we felt that the airline simply tried to push us toward accepting a refund rather than taking responsibility for the consequences of the schedule change or making a genuine effort to accommodate us. We respectfully request that this matter be reviewed and that the airline provide appropriate compensation for the substantial additional costs and losses we incurred as a direct result of the schedule change and the lack of reasonable assistance.
The food could have been better but everything else was superb.
The premium economy seat was the wurst one I have ever experienced
Crammed like sardines into the middle of the middle 4 seat row for an 11 hour flight was a terrible experience. No attempt made to help passengers sleep by dimming lights or shutting window shades. Small mediocre meals. Not enough good movies/TV options. Hopefully we will never have to do this again.
Crew took my carry on and checked it in; turned out to be a blessing; however the luggage was delayed at my final destination; receiving it 36 hours later. Thought, we'd get, at least water; but the Swiss chocolate was delicious. Thanks.
Like the blanket. Food wasn’t good and boarding was a mess
The flight was canceled so it’s stupid to send me this now !!!!!
Very comfortable plane. The food was very good (for airplane food). The crew was great
I liked the flight, the attendants, and the comfort. But the gate for boarding was poor. Even the elderly had to climb down many many steps to the bus and climb up to the plane.
There was no entertainment or food service (short flight). The flight was delayed more than an hour.
Cancelled - booked on train; and then flights started running! I spent 5 hours with 2 changes on train while flights started and is 50 min
I’m glad the bus waited for me to connect me to my next flight since we were delayed. Flight was good.
More legroom (I am 6’4”) and my knees were in the back of the seat in front of me. Food was laughable
The flight was cancel and then changed the gate 3 times and nobody communicated to that change I don’t take any trips whit that company
More than 40 minutes of delay, the crew even didn’t apologize or explain the reason why we are late, no service for a short flight
Boarding process was late Could do a pre-announcement of flight status.
The chairs are terrible on the plane, even though they are economy class the chair cushion should still be there, its a long flight its like sitting on a piece of wood.
My flight was delayed and my second flight missed despite a three hour connection in Düsseldorf. My luggage was lost and it took three hours to recover which was actually unfortunately very much barely possible. I needed to rebook a flight that was three times the original cost of the original flight which now I need to go back and recover from the airline. Terrible experience,
Easy checkin, fast luggage drop off, quick boarding, early take off and arrival. The perfect flight! Thanks
Nice to have reclining seats for a change and great to have internet access
Delay after delay: no information besides what my Kayak app provided was provided about the delays. The plane was at the gate. Also, the gate, 100A, was incredibly warm, and the sun was beaming in. Boarding was disorganized with no groups announced.
Kayak - EDreams - Eurowings need to define clearer the hand luggage terms. I asked for add. hang luggage got charged by Eurowings for having add. hand luggage that was not included in my booking. I travel alot! I know the size dimensions never paid twice for hand luggage and cannot chase Edreams or put Eurowings in the wrong. Also there was severe delays on this flight. Issue getting bus on arrival and missed connections. Unfortunate will not use Eurowings
We checked in 4 luggage and only got 3 back & lost our 4th luggage. Our flight was from berlin sept 22. We arrived Copenhagen but only received 3 luggage. Missing 1 still 24 hrs after our arrival and our Cruise will be leaving tomorrow 9/24/2023. This is the second time that our luggage gets lost/delayed in Copenhagen
No food on plane.. flights scheduled 55 min..everything is very expensive on aeroport
Filthy plane, obviously not cleaned properly between flights, food crumbles in seat and carpet
Smallest seat I have ever seen. And they had a label with more Legroom but in fact where really tiny.
I was held-up at boarding by rude employee who insisted that I had to wait until all other passengers had boarded the lane before issuing me a boarding pass so I can board the plane. I could not check-in earlier and get a boarding pass since I had flown directly from Dusseldorf.
