On time arrivals and departure, good in flight entertainment, courteous flight attendants, decent meals, reasonable seat space
Plane was empty on the first leg of the journey. Seats have very little space between seats. No entertainment.
No choice of food was given, and I was served leftovers, so they were returned back. the crew is unfriendly and harsh. Need to be trained on communication.
Great flight. I didn't watch the entertainment. I used my iPad the whole flight. But, staff was great, smooth flight, comfortable seat (business seat 7A) and food was really good (I'm a vegetarian).
Really BAD check in experience. My bag was left in Geneva and I have not received it yet. I have been in Stockholm 5 days without clothes to change. The flight was good but very unhappy with the post service support.
They lost my luggage on December 30th. It is now January 3rd and i still don’t have it. I’ve called lost and found multiple times and they cannot provide an update. They keep saying one day and then it gets postponed again. This is ridiculous and unprofessional. It’s infringing on my vacation. I have stressed how important it is for me to have my suitcase right away. It should have been resolved within 1-2 days.
Made us gate check carry ons Then didn’t get them on the plane. Service they used didn’t deliver our carry ons for more than a day Total mess
Smooth boarding, on time flight, decent food and entertainment options.
At boarding, the locations where we had to have our passports checked prior to boarding were very unclear. Occasional staff wandered around telling people, but in busy area of the terminal this was not obvious. It was also located well after the check in desk in terms of walking to the gate. The Premium Economy service was attentive and warm. The only big draw back was lack of restrooms, and no division or even curtain between PE and Economy.
Terrible - we needed tp change the flight and it was impossible. They ask for a price that was higher than buying a new tickets from another airline. Will never flight Swiss air and Luftgansa again.
Always select priority to be able to take carry on luggage and board first without hassles.
Enough seat availability for us to move a little and so sit together - but the flight was half an hour late
Shady baggage policy that forces you to pay more money at the gate, even after you checked your bag dimensions during the bag drop. Will never fly again with this airline.
I didn't eat any food so can't comment on that. The prices on the plane are extortionate (as are all prices on planes). Everything else was seemless and a great experience
Food and entertainment were not available, so my rating on those items isn't actually correct. There should be a "Not relevant" or "Didn't use it" option.
Waiting outside for a long time is not really necessary
The plane had only a few passengers, we got lucky. The crew was visibly inexperienced
Buy-on-board through the app is a great feature!
The flight boarded nice and early and this meant there was no sudden rush at the gate. The only down side was the cabin was very cold 🥶
I had heard horror stories about Ryan air and was a little worried about my flights with them but I had 3 flights with them in Italy, Puglia and Sicily and it was a painless and smooth process. I was very happy.
Good but I don’t received my bags yet is been 5days still no update
The food on this flight was better than what we had getting to Rome. The flight was comfortable and the staff was great. One of the staff members was a stickler about the blankets in the aisle, which I get, but still. Overall, great flight and will fly with them again!
The crew were excellent, smiling and kind. The seats were good for economy though my seat back got a bit sticky from getting out of the reclining position. The food was good for a Kosher meal, better than usual. Entertainment was okay, but there was no Wi-fi available the entire flight. Overall the flight was fine for an overnight flight. The flight attendant in my section was absolutely delightful.
Fortunately the departure was delayed as I had a tight connection and the incoming flight was delayed. The departure delay helped me to make my connection. Thankfully, my luggage also could be transferred in the same time. The aircraft had to be changed and the power outlet in my seat didn’t work. Again luckily as the flight was not full, I could move to a different seat where the power outlet was working.
Never made it to Lufthansa because of Air Canadas negligence.
The legroom was lacking and the entertainment system lacked adequate selection of older films. Modern films are generally not very good.
This is a very basic flight with no-frills. I just wish the seats were a little bit more comfortable.
No food, no entertainment, but that's normal for short-haul flight.
The flight attendants were wonderful - one man put my carry on in the bin for me. Very attentive service. Loved the blanket and pillow waiting for me in economy. Food was excellent which is a surprise given the reputation of any airline food. Wine was fine with the meals. Delighted with the new movies - flight went by very quickly. I would definitely fly Lufthansa again.
Good, however, I wish that the airlines would have delivered my delayed carry-on bag (checked in at boarding gate) to my hotel. I understand that various countries do have restrictions on such services.
My flight was delayed and my second flight missed despite a three hour connection in Düsseldorf. My luggage was lost and it took three hours to recover which was actually unfortunately very much barely possible. I needed to rebook a flight that was three times the original cost of the original flight which now I need to go back and recover from the airline. Terrible experience,
Easy checkin, fast luggage drop off, quick boarding, early take off and arrival. The perfect flight! Thanks
Nice to have reclining seats for a change and great to have internet access
Tivat airport really needs to up its game W Eurowings needs to provide support at luggage collection
Delay after delay: no information besides what my Kayak app provided was provided about the delays. The plane was at the gate. Also, the gate, 100A, was incredibly warm, and the sun was beaming in. Boarding was disorganized with no groups announced.
Kayak - EDreams - Eurowings need to define clearer the hand luggage terms. I asked for add. hang luggage got charged by Eurowings for having add. hand luggage that was not included in my booking. I travel alot! I know the size dimensions never paid twice for hand luggage and cannot chase Edreams or put Eurowings in the wrong. Also there was severe delays on this flight. Issue getting bus on arrival and missed connections. Unfortunate will not use Eurowings
We checked in 4 luggage and only got 3 back & lost our 4th luggage. Our flight was from berlin sept 22. We arrived Copenhagen but only received 3 luggage. Missing 1 still 24 hrs after our arrival and our Cruise will be leaving tomorrow 9/24/2023. This is the second time that our luggage gets lost/delayed in Copenhagen
No food on plane.. flights scheduled 55 min..everything is very expensive on aeroport
Filthy plane, obviously not cleaned properly between flights, food crumbles in seat and carpet
Smallest seat I have ever seen. And they had a label with more Legroom but in fact where really tiny.
ITA has these new Airbus A330 Neo that hates economy class passengers. The seats have absolutely no cushion to a point where it hits your spine constantly and reminds you to fork out for premium economy or don’t travel next time. The food was absolutely horrible, ETA mentioned 3 meals for 12 hour flight but it was mostly 1 meal and 2 light snacks. I am vegetarian, so my 2’d food was 1 slice of tomato, 1 cucumber on a dry cold bun. The other 2 meals were disgusting. My young one threw up the entire time. Flight attendants were the cherry on top - plain bad. They would skip servicing drinks to some passengers completely and if you call for an attendant, they will come and stop the button on top without even asking you what you need. I would avoid ITA by all means - there are plenty of options including SAS for same routes with better seats and humane treatment.
Nice flight. Uneventful, very good crew, comfortable seats. Pleasant experience.
Stews were nice. Plane was very old. Some of the mechanics for travelers outdated. Not enough bathrooms. Hideous food.
Our flight was changed to a day we could not travel so we cancelled it. Will never use kayak again
Comfortable flight Attendants are professional Had a luggage delay at one destination but was delivered the next day
ITA cancelled fligh rebooked with Lufthansa. Flight good, but 2hour connection in Frankfurt was HORRIBLE, took 1.9 hours to get through scanner, customs, another security, got to gate after running all the way, so caught it but stressful and terrible start to trip.
The boarding process was organized and efficient, and the crew was friendly and attentive throughout the flight. Food and drinks were typical economy class, but good. The aircraft was old, and the restroom was not very clean. However, we arrived on time, so overall the experience was good.
In Prem Econ, safe and timely flight, good amount of space, mostly comfortable seats. Little irritants: When lying down, seat kept shifting on me...as a short person w/light weight, my seat often reverted to semi-upright. Footrest was broken. TV screen didn't work, after I asked a few times a FA rebooted it to work again. And food was marginal. I don't expect much from airplane food...surprisingly, ITA didn't even meet expectations.
Flight was canceled. Rebooked on Lufthansa Also Canceled. Had to pay 3000 more per person and fly Alaska to EWR and fly emirates to Athens.
Our flight was cancelled the day before our trip and we we put on a Turkish Airline flight that got us in half a day later.
