Honestly. I think that LOT has gone WAY up in their business class service. The food, the seats, the service - all was great.
The seats are very narrow. Communication regarding bids for better seating could be better
Smooth flight, excellent crew and good food. Not enough space; sitting are too small.
Crew was excellent. Business class was poor on the short flight and mediocre at best on the international flight.
Delay rushed to the next plane and bags didn’t arrive in chicago
Aircraft was new. Food so so, especially vegetarian was very disappointing.
Boeng Dreamliner has so tiny seats, so even medium and smaller size people have not enough room to fill comfortable..
The airline wouldn't let me take my stroller to the gate, even though the website states we can. My screen did not work. Their website also states that long flights offer wifi to be purchased. My 8.5-hour flight did not have wifi available. I pushed my call light to ask for water (I was willing to buy it). It took over an hour for them to come and they could only give me a small glass at a time. Waters were not available for purchase.
The flight was delayed by an hour which caused me to lose my car rental in Vilnius
The flight was very bad, the food and the staff was very rude. My last time with them
No way to add a bag without getting in line at the counter, which took at least half an hour. No WiFi.
This is truly the worst travel experience of my life. The UK ETA program had a technical failure, and I was stuck in limbo for 24 hours, unable to board my flight and unable to navigate anything in my itinerary. I had to rebook an entirely new flight and I’m now out doubled the money. Unconscionable.
Booked economy. Seat felt like it was a bit more roomy than my last trans Atlantic flights. I had a nice person sitting next to me. Everything was as good as it could be considering you are 35,000 feet up in the air and in a metal container. Beers, wine, food were all readily available. Plenty of movies and shows to watch. Friendly flight staff
Short flight. Bare bones and kinda seeming like an older plane. But got me there on time and that's what counts. Perfectly fine flight all the way from start to finish.
Great! They got my vegetarian meal right, flight was comfortable, they helped store my heavy luggage. Pleasant crew and flight staff.
One thing I really liked about Austrian Airlines was that the flight attendants were very kind, and the in-flight entertainment offered many choices. One thing that could be improved is the meal service, since only a vegetarian option was offered — it would be better to have at least two choices
I paid for carry-on bag, but they did not let me take it on board, persuaded to check it in because the flight was full. I agreed to help them out, and they mixed up tag numbers and my bag got lost. I had very valuable things in there, and my whole vacation experience was ruined. I even asked the boarding assistant why the tag number was different from the assigned one, but they assured me it was alright and the bag will arrive to my destination. Nothing arrived of course. Incompetence of boarding assistants cost me the loss of all my things.
Vienna airport substandard Bathroom down flight of stairs and no elevator Lack of gates required bus transport to off load
Very efficient and profesional .One of the best. I had 20 minutes between 2 flights and still made it amazing.
Vienna airport is a zoo Agents directed me to the wrong gate and then the wrong line Lounge is so crowded no place to sit Not enough bathrooms anywhere On the flight they asked for medical attention While I attended to the problem they forgot my food when I got back They forgot to give me water at night Waited 1 hour for bags Agents didn’t know which Shute the bags were coming to so it was between 2 places
Entertainment is nonexistent. Food might have been good, however due to language barriers I didn’t get to have any food. Flat bed seats and layout was excellent. Crew efficient and straightforward, but lacking any western style approach. Not that I’d expect anything else, but one could have hoped.
Flight took very long to even get checked in for, everything was late and written out by hand. My luggage was lost for several days and it was the most unorganized flight experience of my life.
Delaying more than 5 hours from Belgrade to Tirana Information very rude to questions
I paid for luggage when I bought the ticket but I could not board until I paid for luggage again. The fault lays at the feet of eDreams, the company that booked our flight. Sorry, Air Serbia, but it did affect the boarding process.
Kraljevo is very convenient airport. It's brand new, small.and efficient. Great job!
Plane was old. Seats were hard and very close together. No in flight entertainment.
I purchased an exit row seat and priority boarding, about 3 months in advance. Without any communication whatsoever, my seat was moved to row 2, when I checked my reservation 2-3 days before departure. As no exit row seats were available anymore, I selected a seat 1C. However, once at the airport, I was issued maybe the worst possible seat, 29E, middle seat, one row before the last. It is not worth my time to request the refund on the ancillary purchase, I am simply done flying with Air Serbia. Also there was no boarding process to speak of at all, or online check in.
This flight was better, plane was newer and didn’t have broken parts. Flight crew was very attentive and friendly.
Seats are very small and uncomfortable so such a long flight. My tray table was broken and taped up. Flight attendant untaped it to put my tray on. I taped it back up when done. The armrest between seats was broken and metal exposed. I will not book Air Serbia again.
Very poor embarkation in Belgrade , employees not friendly, not well organized. The flight was delayed by over 2.5 hours and the employees at the air Serbia desk at Belgrade were unhelpful, disinterested and all appeared more concerned about their snack (all were munching something) than assisting passengers
