I was rescheduled when I missed my flight due to border clearance issue
Better to not serve food if those are the options
The flight was clean, boarded on time, provided priority boarding since I checked in my carry on. The food was ok, it could have been better. The worst experience was one of the flight attendant talking rudely to the passengers sitting in the seat in front of me. Those passengers spoke broken English and might not have had enough experience flying, but that is no ground for any disrespect. It is the attendant’s job to be respectful to all passengers, of course if someone misbehaves with them. I don’t think this couple misbehaved with anyone on the flight.
There was nothing wrong with the handling of the flight MUC - YYZ - the crew, from the cockpit down, just did there job, nothing more! What a sharp contrast to the crew, from the gate to the flight itself on the flight YYZ-SJO- you could tell, they liked their job and it showed - nothing extraordinary - the just created a pleasant atmosphere
Liked having internet over the ocean. Arriving meal was not sufficient.
The pillow are always a little less than desired in terms of comfort. Really need to bring my own “neck ring” pillow for international flights. People should also be instructed to leave the window covers closed once in the air and until 30 minutes before landing.
Worse. My luggage was carried on another flight, I was never advised that and had to wait 4 long hours to get my luggage at Pearson. The first flight was delayed, the layover at Munich was extremely short. I almost missed my second flight. Air Canada + Germans was not a good combo. I'm done with Air Canada, will never fly with them
I paid premium economy and I found out there is no premium economy in Europe, so why they charged me premium if that service doesn't exist???
Worst experience ever! Will NEVER use Kayak or Air Canada again!
The boarding process in Frankfurt was chaotic and uncomfortable. Everyone was waiting at the gate and had to get up and line up (by escalators which caused problems) to get documents checked. Then wait in line for bus which took us to tarmac where we had to stand in the cold rain outside the plane to climb the stairs to board. The plane ride itself was smooth and as comfortable as could be in economy. Free texting for aero plane members was nice. The food was decent.
The longer flight on our leg back to the US was fine. Boarding was great, we had to stay on the runway for a bit after boarding… they kept it cool uncomfortable.
Paid for exit row at the back of the plane. Window seat with lots of leg space. Food was inedible (as usual). Brought my own.
The staff were so very cheerful and happy! It really made my day to encounter such chipper folks throughout my journey
Missed flight. Requested assistance for my father and he did not receive it in Paris.
Business Class Configuration was excellent- private and comfortable. Crew and service were excellent. I really appreciate Air Canada cabin pressurization equal to an altitude of 8,000ft. Upon landing, I felt more alert and refreshed than typical for international flights
Hard to use tables and TV screens interfere with the enjoyment of flight experience. Other than that it was a smooth and comfortable ride and we were well taken care of.
The boarding process is not well organized at all. It need to be totally revised with an emphasis on order.
The snack item was not very good. A lot of passengers disliked it
Very uncomfortable seats for that length of flight. Good food and good entertainment options. Great real time view from the landing apparatus!
Left with delay due to a passenger health state. Overall the flight was good, smooth with no hiccups. Food was ok with only one choice for the economy class which was disappointing but not unusual these days. Crew was amazing.
