Pretty much what you'd expect for an economy flight. The crew were excellent as usual. The food was ok, but nothing special.
Staff is rude and condescending. Airline is badly managed. They take away their flimsy earphones and blankets one hour before the lading. I’ve never experienced this with any other airline. It’s a very portly managed and run airline that should be avoided.
Loading was on time and quick Not very many people
Everything about our return trip from Colombo to Manchester was excellent. Staff were brilliant all flights. Return flights on time and all staff were brilliant. The outbound journey however was marred by cancellation of Man to Bahrain flight. No information or staff assistance. Customer Service none existent. Told to make own arrangements by none interested or understanding telephone staff who said to make own hotel arrangements and be reimbursed. CS refused to reimburse hotel or lost lounge booking or taxi fees.
The boarding was late. The check-in board said boarding closed but the boarding hadn't even started. I have spine issue but not eligible for wheelchair since I can walk. But we were taken to a plane with stairs to climb. I requested support with the handcarry and was told that I shouldn't have booked this flight without wheelchair. Instead this information should be public if this plane has sky bridge or stairs. The infotainment system did not work either. And the plane was very loud with very less legroom in economy.
Worst flight ever.service was extremely poor and food taste was horrible.Served me mashed potatoes and chicken calling it Briyani.
Had to discuss more than 15 min regarding wheelchair they gave only at the start location. No food serv in 1 st flight. Considering flight started at 10:00 pm so had to starve for dinner. Checkin screw was polite. Food in 2 nd and 3 rd flights was not good. It was too cold in the flights. Had to ask for blankets. Missed quality all thru, though the fare was on higher side
Food could have been better Entertainment was absent even in Business Class
I like it very much. Gulf Air is always the topper rank of the world. I love it very much.
Aircraft was new and comfertable .on time. Cabin crews, which I got english language pronounce was very difficult to understand .ovee all ok flight
The agent in Chicago was very rude, very unwilling to help and provided the worst customer service there is, it felt like she wasn’t there to work but was forced to work. I was trying to talk with her about my damaged case and that was I after I picked up my bags. She represented American Airlines in a very poor way
I was most disappointed with the flight crew in business class. They were not attentive at all. Everything I needed, I had to ask for. They did not offer refills, did not ask how the meal was, did not offer anything else when I didnt like the drink that was poorly made. When I asked for snacks, they told me to go to the front and look at what was set out. This was the worst RJ business class crew I have ever encountered. They made me feel like I was a bother - even for a simple water. No smiles. No thank you. No my pleasure. These are the reasons you fly business class. At least the crew can smile and act like they are happy to be there. For 14+ hours, I felt like an inconvenience. Poor review.
I like the boarding on time , I like the respect from the male flight attendant but the female attendant could be better. Didn’t like the food
Staff were rude! Chairs are incredibly small! Comfort was minimal and food wasn’t edible.
Poor job on boarding...lot of delays on the landing
Very nice staff. organized check in and good food. Bit cramped and tired looking plane inside
Worst flying experience ever. Both kids fell sick from food afterwards. In flight Service was missing. Same food served for all meals and that too stale which made us sick.
Regarding the boarding: it needs more efforts to make it more convenient
It was operated by Oman Air . So old airplane so dirty and so hot till we were flown We paid a full price for this flight but it’s not acceptable The plane was parked in cargo parking it was very far from the airport
Their website has been created for better use by individuals and it does not allow me to create an account to manage the bookings and food options. the flight crew does not have any option for vegetarians their default option is non-veg if a person has a technical reason to connect their account they have no food choice during the entire journey. mine have a bad experience from DXB to JFK such a long drive with 2 kids.
