963€ Find Cheap Flights from Costa Rica to Bremen – Compare and Save

Food was bad, and they used plastic for everything. For the amount we spent, it felt cheap and as if they were doing us a favor. They need to focus on true user delight, like other airlines such as Emirates, Cathay Pacific, and KLM do, and go above and beyond in terms of cabin facilities and passenger amenities (Earbuds, pillows, blankets were just cheap and completely useless)

Good but I don’t received my bags yet is been 5days still no update

I was rescheduled when I missed my flight due to border clearance issue

Loved and was pleasantly surprised by the food!! Request Lufthansa to help transiting passengers at Munich (confusion whether to go thru passport control or not).

We upgraded to business class. First time on Air Canada business class and they ran out of the better prawn dinner and we got chicken. Beds not as good as on Quantas

Flight cancelled by Lufthansa. Have not received a refund from Air Canada.

Terrible customer service at gate in Frankfurt. We were promised a shuttle to connecting flight and a wheelchair at the gate. Neither happened. Gate agent told us to go away to the service center. Zero help. Rude.

I accidentally touched a cabin steward as she passed by and she reacted harshly yelling in a loud voice “don’t touch me”. It was embarrassing and uncalled for. I would characterize a few of the cabin crew as pretentious and aloof. Not at all what is expected. That was the first leg of our trip from Montreal to Munich. The second leg from Munich to Nice was more in keeping with the service I expected.

Personnel was very polite! Food from Frankfurt to Vancouver was very good!

Was not sent a link to check in online. Tried to check in online using website. Site didn’t work. Called support line, was told it often didn’t work. Went to counter at airport to check bags and get boarding passes. Had to stand in a lineup. They were unable to tell me how much to pay. Had to take a paper to another counter, took a long time to be told what I owed. I fondly remember the days of checking in online, getting my boarding pass digitally, paying for my luggage on line, scanning my passport at the airport to get my luggage tags, and putting my luggage on the conveyor. Easy peasy. Air Canada has really taken a step back in time, and made what was an easy check in experience to one that seemed unduly long and frustrating.