The flight was canceled. I couldn't get on another flight. Meal voucher wouldn't work. The whole experience was a clusterfuck.
Food was not great. Small seating area for business class
United was excellent. We had very good experience flying the carrier. Certainly. We will opt to fly them for sure. Lufthansa is out.
Mizerable experience as my flight was canceled and have to spend $4000 to buy new tickets
There was a little turbulence taking off and landing but mostly it was too late for me to make my connecting flight to Greensboro. Everything else was excellent.
For my wife to be seated with our two children they put them in the last row on the plane where the seats don’t recline very much. The seats in front of them reclined fully which is basically in the lap of the last row which made it difficult to eat, move or watch the entertainment provided.
The seats were very nice in premium economy. The service was good. The flight was slightly bumpy. Would have appreciated more updates from the pilots.
The service was very good and the flight was super smooth. The seats could have been more comfortable for the price.
I missed my flight and had to buy new tickets Rome- Boston
Crew was great! Good meals. Had room to stretch out
American Airlines II: Delay Boogaloo. Multiple gate changes, delays, boarded and then MORE delays. I hate to say this won’t matter, but posting stuff about major corporations in 2026 is a post-modern “scream into the void.” Was multiple hours late coming home, so there you go.
Delays experienced in boarding/take off due to incoming plane delayed. However, the boarding time/depart time in the app was significantly delayed in providing these updates. Usually not updated until an hour after we should have already boarded. Poorly managed.
Going non stop to lax like I paid for. Not stopping in MCI for gas. Too long of delays
Waaay too small plane. They also need to up the size of the overhead bins. I would love to keep me 3k with of camera equipment in my hard case baggahe instead of it being thrown into the belly of the plane
Flight was delayed and after being in the airport for like seven hours, it was canceled.
The new seating in BC was a joy. My vegetarian pasta dish was excellent, very creative. The chicken potpie was ..... The crew was extremely focused and impersonal, but everything worked.
Not too impressed with them to be honest. They had forgotten my gf meal, despite the fact that the app had notified me that it was sorted. Apparently there is a ‘glitch’ in the system, according to one of the stewardesses, and has been for a while. Also the legroom in economy is way too small (and I’m a slight person) and are very uncomfortable. An extra Internal flight I booked via the app, had not even given me the option to order a meal, so was unaware of that and left without food on a 9 hr. flight !! Don’t think I’ll use AA again after this.
Delayed by over 4 hrs, missed all international connections. Horrible customer service.
Flight was delayed, I tried to leave 2days earlier was told to report to airport for standby only to be turned away after paying for an Uber both way from Little Elm TX.
Seems every time I fly American airlines they switch gates and terminals and I always have to run to make my connection. American airlines flights are always delayed departing and arriving .
the snack at the end was an improvement of previous flights of a year ago . crew were responsive and gave good service
I was rescheduled when I missed my flight due to border clearance issue
Better to not serve food if those are the options
Better entertainment & food options more may be adding chicken option or on vegetarian side good quality pasta
Ditto to what i said earlier. I thought my earlier response included this flight too!
The flight was clean, boarded on time, provided priority boarding since I checked in my carry on. The food was ok, it could have been better. The worst experience was one of the flight attendant talking rudely to the passengers sitting in the seat in front of me. Those passengers spoke broken English and might not have had enough experience flying, but that is no ground for any disrespect. It is the attendant’s job to be respectful to all passengers, of course if someone misbehaves with them. I don’t think this couple misbehaved with anyone on the flight.
The advance business class boarding got us onto the bus to the plane slightly ahead of the economy class but all of us scrambled to climb the stairs onto the plane together. Business class on this flight consisted of only an empty seat between three seats economy style seats. Good thing it was a short 1hr 20 min flight.
The crew was extremely supportive and helpful for my mother that needed wheelchair support.
I did not like ANYTHING about Discover....see my previous comments regarding our trip. I will do everything possible never to fly with Discover again!!!
There was nothing wrong with the handling of the flight MUC - YYZ - the crew, from the cockpit down, just did there job, nothing more! What a sharp contrast to the crew, from the gate to the flight itself on the flight YYZ-SJO- you could tell, they liked their job and it showed - nothing extraordinary - the just created a pleasant atmosphere
Very comfortable plane. The food was very good (for airplane food). The crew was great
I liked the flight, the attendants, and the comfort. But the gate for boarding was poor. Even the elderly had to climb down many many steps to the bus and climb up to the plane.
There was no entertainment or food service (short flight). The flight was delayed more than an hour.
It was a very smooth and on time flight experience. The crew was really friendly and polite. We were well informed about the flight, etc.
Cancelled 90 min AFTER Departure! We had to deplane and wait another hour plus for the flight to be shown as cancelled for the customer service team. There were many many angry customers.
Good and they are leaving at time and arriving on time
Horrible airport ever. We stood in the security check line for more than an hour. It was past boarding time and we were still waiting in line for the security check. With 2 children and a medically ill person we had a very stressful transit.
Flight cancelled. I was rebooked without discussion or options. Had booked a flight with a bed and when I was rebooked, the flight had a recliner seat. Felt cheated.
Cancelled - booked on train; and then flights started running! I spent 5 hours with 2 changes on train while flights started and is 50 min
Didn't have bar code on our phone based boarding pass. People at the counter didn't notice. We walked to security, couldn't get through, had to go back to check in to get a paper boarding pass.
There was an older steward, he is top notch. He is very attentive at the passengers. I do not know his name. Thank you to him.
Easy, straightforward boarding process. Flight attendant was lovely and attentive, food was delicious - especially dinner, I had the roasted chicken in a mushroom sauce with potatoes - and entertainment selection was top notch. I would fly with BA again.
We got delayed for 3 hours and. Missed the connection. This is the 3rd time this happened with this airline
I love FRA - LCY route. So much better compared to the FRA - LHR route and the price differential is ZERO
It's useless to complain about the space and the back of the seat, making you sitting vertically like a candle. it's your business model. The "food" - there is no food. But I don't care about the food. It's the seating.
Overall, it was basically good. No serious complaints on my end.
Ok, my flight to Berlin was wonderful, no complaints everything I expected. The flight home however sucked! I hate using four letter words but there it is. The boarding process was horrible, me and others tried to board before with the e ticket, that did not work. Later I found out that it was a cyber attack. But they had 24 hours to get a plan in place. So that when people showed up they could be given information about the problem. The other problem is the help line was not working!
Friendly on board crew, kept informed on flight. Pre-ordered food arrived as ordered
I love travelling with British airways because everything is supper goog
Probably the worst airport in the western world. Unable to self service check in despite have carry on luggage. Check in was T2. Rude reception at check in. Asked why no self service, he said it was new. Asked when it will be self service and he said it’s new. Asked about lounge and he didn’t know. Asked another counter staff and they were more helpful. Gates entrance at T1 so you have to walk to T1 from T2 for security. Long queues at security. Found out this was because the rather authoritarian and rude security staff decided to only let one person loads bags in to security belt when there was room for 3. Guess he didn’t want to be too overwhelmed. After security, I found the lounge. Clean, reasonable. But you then have to walk back to T2 for the gate. What a faff. Cologne airport could be so much better, it’s just not geared up to international travel. Was hoping to make this a future destination to do business but not now.
