Without any prior warning, I was seated in a row just in front of an exit row (27F), and I had no idea that my seat would not recline. However, the person in front of me did recline her seat, reducing my space. And because I could't recline to regain some space, it was my WORST flight ever.
Terrible boarding procedures in Madrid. The airplane barely has any legroom and I am 68 inches.
Not bad but they lost 2 of my bags when I got to Florence
Couldn’t get boarding passes online, delayed an hour, and smallest amount of space on board I’ve ever encountered for such a long flight.
I’m an Iberia fan but this time They dropped the ball. I went from ALC to MAD to LHR. Boarding in ALC was by group… to get you in a bus. Then we sat for almost an hour when most people had connections. When we landed in Madrid we did so and they put us in another bus almost like if they wanted to make people lose their connection. We made ours by the skin of our teeth but our luggage did not. And on top of this we had to listen to the pilot bragging about Iberia being punctual. To be true we made it on time to LHR but we are Still waiting for our luggage
I have to compare it to the AA flight back home. AA was a little better. Perhaps it was that American English is my native tongue. My seat on AA was newer and more comfortable. The food was a little better. The entertainment was much better, more movies worth watching. The sound was lousy on both.
Excellent liked business class except wife’s luggage was lost on 10 Hours connecting flight to Miami and we were priority! 1:20 layover! Expect better From American Airlines partner
business class food was pretty average otherwise it was a good experience
All went smoothly, no problems; friendly crew. I would have appreciated a head pillow ;)
Never made this flight it was unconfirmed by Iberia according to American Airlines This trip was a total nightmare, got to the airport in Wed March 8th after confirming all flights, only to be told by American Airlines that we are not confirmed on the flight. We met a pretty rude and unhelpful AA check in agent by the name of Ali. American said it was not their problem, contact Kayak/Chatdeal and sort out your issue.Chatdeal said all flights were confirmed and it is the airlines fault. So it went, we were kicked between American, Kayak and Iberia spending hrs on the phone- all said it is not their fault.Spent 9 hrs in the airport on Wed 15th trying to sort out. Luckily, we met a really nice AA agent Shawnna G who went way beyond the call of.duty to help us out. We were put the next day on Thurs 16th from DfW to San Paulo Brazil the onto Madrid!! Imagine that..10000 miles and 20hrs of travelling to get to Madrid from Dallas!! Our trip took 3 days to get there ..Wed 8th Thurs 9th and Fri 10th.Got there on Sat 11th, so lost 2 days of our vacation and a lot of emotional and physical stress on our 2 kids travelling with us.
Ryan air is a scamming airline. They advertise that you have to follow they baggage policy and their employees just do whatever they feel like. My most recent flight, i checked to large bags and just paid for 3 cabin bags and priority. Apparently, according to the staff, they knew the plane had too full in the cabin. This meant they had to target a select number of bags to into the hold. Now, a normal airline just offers to take your bag at the gate for you, it is their mistake. Not Ryan air, they just tell you the wheel of your bag sticks out 2 cm, we will charge you almost what you paid to check your entire luggage immediately, then tell you it’s on you. I would have gladly paid to check in the bags in the bag check in, where they told me the bag was good to go. Never using this airline again. I used to enjoy the quick direct flights but I will never use them again.
Waiting outside for a long time is not really necessary
A delay of almost 3 hours. It was evident that the staff wanted us to board urgently, to the point of rudeness, to avoid paying compensation
This was the worst boarding ever. We were kept in the boarding bus for almost 40 minutes without any information or update. Very uncomfortable beings squished with another 50 people and not knowing what was happening.
On time boarding, on time departure and early arrival. As it should be. Yes, the comfort and benefits are very poor, but therefore the ticket is 6 times cheaper than with a flag carrier. So I am not complaining about it. You get what you pay for.
It was raining and we got all soaked because the staircases didn’t had a roof
Worse situation ever. Arriving at 4 am with 7 Hours of delay
We missed the flight due to very slow security control and lack of last call announcement. We only found out at the gate that the gate is closed. Altogether 14 or 15 people missed the flight FR4500 from Cologne to Dublin.
3 hours delay, non comunicated until past the time of original boarding, no assistance, witnessed land crew shouting at a passenger
Kudos to the staff for their patience and professionalism. Next time, please stop serving alcohol to Romanian male passengers who are clearly not able to drink with measure. Appalling behavior.
This is a very basic flight with no-frills. I just wish the seats were a little bit more comfortable.
Catastrophic experience the gate selected customers were picked up to.pay 70 eur for overweight 1-2 kg. While some others were let to board without chcking their carry on bags. Unecessaey drama by Lufthansa that brings nothing just hating them by customers.
It was good although we could not land in Munich due to weather and we had to go to Stuttgart. Missed our second flight. They did get us on another flight but the seats where not the ones I paid for in the flight that we missed.
Smooth Flight, Friendly crew, food offering on board was limited.
The real bathroom smelled horrible and it smelled in the real of the plane..
Ok flight. Water and small chocolate offered. Would be good if flynet included also video.
I was expecting better from Lufthansa. I’ll think twice before I book Lufthansa again. This trip was the worst ever… in my 70 years of traveling.
Didn't have bar code on our phone based boarding pass. People at the counter didn't notice. We walked to security, couldn't get through, had to go back to check in to get a paper boarding pass.
Another excellent flight and overall experience with Lufthansa. Short flight in a serene atmosphere. Slept throughout the flight. Thank you to the very nice crew.
I like everything in general. Except the business seat is too narrow.
