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They blocked me from checking in online and they charged me lots of money

Menzies group staff not very sympathetic good at breaking up families during the boarding process

Tap was very frustrating in Lisbon. Not enough direction and help. Mixed messages of where we needed to go. Seats were not very comfortable.

Little leg room in business. I am tall and could use more.

Baggage check in was very slow. No sign that the check in was TAP until the station opened. Understaffed and overworked team.

the cancellation of my earlier flight caused me to miss this connection as well.

On-time flight. Nothing out of the ordinary. The food offering upfront could be better.

Very agressive with bags both arrival and departures found minor damage to my luggage including my check bag being broken into nothing of value was in there so I do not believe anything was taken but definitely broken zipper into the outer pockets of suitcase

Everything was nearly perfect, and TAP staff were especially helpful when we missed our connecting flights and had to get on the next flight to Rome. The only aspect that could have been better was boarding: it was somewhat disorganized, which created a bit of stress. But in the end, everyone got on the plane, so the less-then-perfect boarding process did not take away from the overall excellent experience.

Of course food only if you pay and no entertainment. As always with TAP they collected hand luggage and you must check in. This happens mostly with TAP and is not acceptable because others are having three pieces or more. TAP should be consequent and collect hand luggage only from those who have more than one piece.