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I had the worst experience of my life in travel. Due to circumstances beyond my control (catastrophic traffic accidents on the highway between Gold Coast and Brisbane) I missed my flight for the first time ever. Because I booked through Kayak Singapore Airlines were not interested in helping me. They told me to contact the agent that I booked through. I was extremely stressed as I had connecting flights in Europe. First Kayak told me that the next available flights were in four days time. Then they told me that they could do it but at a cost of $2600 AUD. When I agreed he told me that he was having trouble getting it through Singapore’s system and he would contact me further once it had been done. When I had not heard from him after several hours, I phoned Kayak again, spoke to a different person who said he could do it for $8200. I declined and told him to cancel the booking. The worst part of this experience was that I had booked 5 flights altogether with Singapore including Premium Economy on two legs and Singapore cancelled all my flights including the return legs leaving me with having to completely reschedule my entire trip. Kayak refunded me $2000 from $5200, obviously leaving me out of pocket. This has left me feeling that I will never deal with Kayak or Singapore Airlines again.

Service was very good, food and entertainment systems were good

I very much liked and appreciated the service on board. The seating arrangement in Business feels uncomfortable. It's not made for tall people, in any case.

My daughter and I had a pleasant trip to Singapore. Reliable and on time.

The experience was poor in comparison to the flight to Manado from Singapore via Scoot. Gate against could only check in stroller to Singapore (by clearing immigration) or to Brisbane. Who is able to carry their baby for 7 hour transit without having to enter Singapore?

I loved the comfort of the flight and the hospitality of the flight attendants!

plus: service and personal assistance minus: online check-in did not work

I requested an aisle seat and got a middle seat The flight gate was changed and the flight was delayed

The meals were ok,but we weren't given any beverages with the food, only after everyone was served food, maybe short staffed but that's not proper

Seamless fussy free flight. Great service as expected of SIA.