The internet that was free was terrible, the turbulence was pretty bad - uncontrollable I know.
My business class seat was inoperable and unable to recline for 10 hour flight.
None of the airplane features were available during the flight.
Old plane and old configuration/seats but still comfortable for a morning flight
On this flight I felt the food offering was not as complete as on previous flights. The tomato salad was a bit off and there was nothing additional such a bread or butter. The breakfast was only one option, so you either ate what they had or ate nothing. The crew was efficient, but most seemed frustrated throughout the flight. The flight arrived early and was obstacle-free, so I’m overall quite happy, but the shine in the rest of the experience just wasn’t there.
The Dekta Rep that checked us in was great. She's very personable, pleasant, and can tell she enjoys her job.
The crew was very kind and always smiling. The seats were great and I was very comfortable during the flight. The only thing I didn't like was that the lavatories got really dirty at some point during the flight. Other than that my experience was great
Crew was very helpful with mobility assistance from end to end. Very caring.
Boarding was chaotic. I didn’t finish dinner because I went to bed early. Breakfast omelet was overcooked and tasteless but croissant was better than usual. Plane was dirty—crumbs in every seam and lavatory was poorly maintained (paint peeling, etc.) and toilet paper had not been refreshed before takeoff. No cubby for storage in first and seat was narrow.
I love the food options, I don’t mind paying an extra $10-$12 for sandwiches, fruit, cheese, and crackers, and such. I’m glad they offer it!
The check-in at the airport was smooth and helpful. There was a delay due to some issue. The good regular but the staff very attentive.
Food was really mediocre for premium economy in comparison to other airlines… the crew was nowhere to be found… 14 hour flight…
Worst airlines either. First leg was delayed because of crew not available. My connection was missed so they booked me automatically the next day! But, impossible to get anyone on site, web site does not let me access my reservation anymore, confirmed by useless agents over the phone. My 2-leg trip with part in business class arriving at 4:10pm ends up in an awful 3-leg arriving at 9pm the next day with no way to even choose the seats and of course at the very end of the plane. I can understand problems arrive but the way Air France handle it is just unacceptable. You are on your own. Apparently getting you to your destination is the only thing they consider their duty. The customer experience and fatigue is none of their concern. And I have a status with them. I will reconsider my priorities when flying with Air France and encourage everyone to do the same.
Our flight crew were terrific. And they handle a difficult passenger with finesse.
Wasted a lot of time trying to find the CDG lounge - it was not next to the connecting flight gate like the Air France staff said.
Business class in the second leg - CDG-EVN was a disaster.
The line at boarding was not well organized and managed
A couple of minor delays in boarding but very professional and efficient staff.
My seat was so uncomfortable, and the headrest was broken. Very very disappointing for the price I paid.
I paid extra for a seat with more leg room but they changed the plane and found myself in an ordinary seat. This is expensive at 50€
