The required privilege for business class while boarding is not given. Food is average. The seats in business class are bad, worn out and dirty
Delay on my previous leg, had to run to catch my flight. But that happens. Overall ok.
The baggage drop-off in Stuttgart is bad: after online check-in you cannot use the automated baggage drop off as indicated on the website. You can use the terminals but have to cue to 1 of three open and slowly working counters to drop the bags. took about 45 minutes wait time.
Transfer at CDG to connecting KLM flight to Amsterdam was a NIGHTMARE. LONG WALKWAYS, NO MOVING WALKWAYS, POOR signage, Have to take a train & No staff visible to help navigate the maze. AVOID TRANSFER AT CDG AT ALL COST.
I tried to upgrade to premium economy anis seat online during the checkin process. The payment didn’t work due to a technical glitch on KLM’s website. I wasn’t able to change my seat unless I called Amsterdam. Since I was in Canada and there’s a time difference this wasn’t practical. So when I arrived early to Ottawa airport my seat wasn’t available and I could only get a middle seat in premium economy which isn’t great. These middle seats are priced at the same rate as an aisle seat which makes no sense.
Flight left a few minutes late, but that's it. I wish the seats could be wider and recline more.
Good experience, just i couldn’t connect me to the wifi
One of their staff was so rude with discriminative. Such a reputed airline shouldn't hire such kind of arrogant attendants.
All and all pretty good. It’s crowded but that is what flying is all about. But no complaints otherwise.
Seats actually fit a human! Snack options were a bit lame but that’s ok
This was the worst flight of my life. Economy seat directly behind a premium economy seat with extra recline meant I have about 6 inches between my face and their chair. My seat would not recline at all. I couldn't even use my laptop on the tray table because I had so little room. I was in a casket basically for 10 hours. Completely unacceptable.
We bought tickets with Lufthanza from Kayak for flight operated by United..
It never happened. Bumped 2 times then cancelled. 4 cancelled flights after that
Good flight, but left late and food was only okay!
There was a screaming child behind our seats. This prevented us from getting any sleep during the night.
Waiting too long before getting on the plane. No communication, slow...horrible
I lost my luggage in this flight with all my personal belonging including critical medications and until now no one from Lufthansa contacted me despite filling the claim immediately after arriving to the final distinction.
The experience was as expected…. “Nothing to write home about “
Never happened. Lufthansa canceled numerous flights. Had to stand in line at Frankfurt Airport for 6 1/2 hours to rebook. Had to bypass Paris.
That they waited from my late arrival to board priority board. Smooth flight
