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There was no water in one of the sinks in the executive area, which is unacceptable as we could not wash our hands after using the restroom

The plane was very old, no power outlets. We also had to wait a long time to board. They kept moving us to different lines before we actually could step foot on the plane. We ended up being delayed an hour but we were never told or informed for any reason. After the meal I asked for a coffee which the flight attendant forgot and I had to ask again. Overall not the worst but not the best experience.

I flew business class, at breakfast I asked for a small bottle of olive oil instead of butter and the flight attendant responded with a negative gesture.

They should at least offer water like other airlines, which seems like a humanitarian gesture to me

They gave me an upgrade but charged me for my bag. I felt abused because this had never happened to me before with an upgrade with another airline.

Well. It is a no frills airline. Annoying is that even for the long-haul everything has to be paid for separately. Once you add up the extras the flight is getting to expensive. Then one might as well fly with a legacy carrier which provides far better comfort. Changing flight at MAD airport is a nightmare. The worst airport in the world. Poor signposting, poor passport control, poor security check and long queues. I had 2h transfer time and spend in queues almost 1.5h

No frills airlines. Tickets were reasonably priced for a short-term booking. But comfort is a big issue.

Probably will never use this air line again. Rude miserable staff. Uncomfortable seats.

Boarding, crew and flight were very smooth and efficient. It was a bit difficult to understand the announcements on board, but it is a minor thing. What was quite bad was the very long time it took to retrieve the luggage at the Frankfurt airport.

I have loved the flight, very professional and caring staff.