Stuck on a plane for 6 hours due to a technical or mechanical issue.
Smooth flight, excellent crew and good food. Not enough space; sitting are too small.
Boarding was delayed for an unknown reason for more than an hour. While the airplane was at the gate, the boarding time was moved by 10-20 minutes every 15 minutes. No entertainment on the plane.
The 737 lacked business-class seating. It was basically economy plus but with the middle seats left unsold. There were no TV screens but good food and service.
Boarding was impossible to navigate. Had mobility issues and a business class ticket, but still boarded almost at the end of the queue because there was absolutely no organization or assistance.
The airline wouldn't let me take my stroller to the gate, even though the website states we can. My screen did not work. Their website also states that long flights offer wifi to be purchased. My 8.5-hour flight did not have wifi available. I pushed my call light to ask for water (I was willing to buy it). It took over an hour for them to come and they could only give me a small glass at a time. Waters were not available for purchase.
Flight WAW-ORD flight attendants were really rude, no smile at all. Except one young girl working in aft part of the cabin. They were talking only in Polish. After 4th/5th time asking in english, they were answering in english. Not the best approach to the pax.
The flight was delayed by an hour which caused me to lose my car rental in Vilnius
Lot still has not refunded me after they cancelled my flight to India!! Kayak had been awful at getting me this refund too. Will NEVER be using kayak or LOT again.
I didn’t use Entertainment so, no comments on it. Staff was courteous, efficient and helpful. Wines (I also tried Polish White wine) were really good, so also the food. The accessories provided were good (a goodnight chocolate would have enriched the experience 😀) Originally flight reached before time but we didn’t understand why it was sidelined for almost half an hour and also, luggage was delivered quite late (20-25 minutes) and that too after changing belt! That need not be LOT’s fault! Overall, I would certainly like to travel again with LOT, worth recommending!
I liked the professional service that began with the information and continued with boarding and the service on board. I recommend you to use the late-night checkin the day before your flight. It made traveling so much better and more pleasant.
Forced gate checking of a soft sided rucksack while allowing hard sided cases on the plane when claiming there was limited room was a bit of a joke. The boarding was a free for all with business classes not getting priority and the food was pretty bland and cold (KLM can do a hot meal on shorter European flights). For a National carrier operating from a home base I expected better. Flight was delayed in both Berlin and Munich and due to the delays I missed my ground connection costing me another £80. Had my bag not been gate checked by a overzealous gate agent doing selective enforcement for non Germans then I would have easily made the connection even with the flight delays. Think I will avoid star alliance in the future and stick to sky team or one world.
I fly to Germany every year and prefer the most direct flight routes. Lufthansa offers this route, allowing me to fly from my home airport directly to Germany. The food and service were excellent. The staff was most accommodating, very professional, and friendly. The only issue I did not care for was the seating arrangement. I fly business and did not appreciate the configuration of the business class. Understandably, you will always have someone seated next to you, but then install a separation screen to allow for a little more privacy. United and British Airways are miles ahead in creating a more personal space. Lufthansa should do better.
Premium Economy was very comfortable. Flight staff was cheerful and helpful.
Not enough time between connecting flights. We had to run through the Frankfurt airport and nearly missed our flight to the US. Extremely tight seating in Economy. No room and I'm not a large person. Please prevent any seats from reclining so my kneecaps are not destroyed again. Entertainment system touch screen did not recognize inputs. Seemed to be a problem for many. Crew were very nice and the food was not bad.
I liked everything excepct the noise of the engine inside de airplane was a little bite higher.
Lufthansa staff was fantastic, but the airport was a mess. I was at this airport in the past and I have never experienced any problem, but this time it was nutty because of soccer tournament: UEFA 2024 championship
What food? What entertainment? The questionnaire does not make sense.
The transatlantic leg was on Discover Airlines. I’m 6’2” and the extra leg room seat was acceptable, the seat it self was moderately comfortable (slightly softer than a church pew). The food was a standard economy fare. Frankfurt to Prague leg was on Lufthansa the business class was as advertised 10 across the board.
It was only an hour flight, but at that, it was still late
