Issue with boarding, group of passengers on a religious trip coming back to NYC kept trying to change seats, even standing when the plane was pushing back. Crew/Pilot kept very good composure, some passengers got aggravated and started venting out loud but this group created a serious security risk. Crew/Pilot should've been more stringent and called in security or remove them from the flight.
Amazing crew, delicious food and drink selection. 12hr felt more like a 4hrs. Comfortable beds. Can’t wait for the new business class cabin
Every time I fly LOT, I swear I will never do it again. And changing planes in Warsaw is a horror. Not even remotely organized. I can only feel sorry for the staff who have to put up with it.
I have flown over 2million miles. Great flight but bizarre boarding process. They must have paged half the passengers to the desk for documentation check before boarding anyone. Overall great value.
Good in general, but i think the chair is not comfortable for traveling more than 2 hours ..
Stuck on a plane for 6 hours due to a technical or mechanical issue.
The seats are very narrow. Communication regarding bids for better seating could be better
Although I was flying in business class, the feeling, comfort and in general the whole experience was like flying in a low cost airline. Boarding by. Us, no priority to business class passengers. The plane was very old and looked poor and rely old. Seats do not recline. Space between rows very small. No separation between business class and economy. No separate toilet for business class passengers. Of course no entertainment, no WiFi and no charging. Very bad experience
Smooth flight, excellent crew and good food. Not enough space; sitting are too small.
Flight was delayed for a hour from Warsaw, not sure why. When we landed in Chicago, plane was still on the runway for about half a hour. Took a while to get off.
I feel the service staff do not treat American customers well. I also feel there may be discrimination against minorities.
They lost my luggage and there is no update, no luggage and no hope that they will find it. It has been 26 hours since we landed
Flight attendants were attentive and friendly. Enjoyed the peppered shrimp snack. Check in was easy. Only negative was the time it took to get checked luggage, but that was the slowness of CPH staff.
Better food; taste, portion. Bottle of water per seat was great.
No free Wi-Fi. I have SkyMiles but not a high status, having an account has been enough for Wi-Fi on other flights, but this one was going to charge me to use it. Also turbulence was really bad toward the end, but I didn't count this in my ratings since I know Delta cannot control the weather - it's 2026 and lack of WiFi alone is enough for a poor rating.
Nothing to answer your questions appropriately. It was just a 2hrs flight from London Heathrow and we were served a cup of tea only. So the questions about food aren't relevant and also, there's no entertainment on these short haul flights. Overall, the flight ✈️ was okay.
The only negative thing was boarding a Copenhagen-bound flight in Toronto. The middle aged woman at the desk gave me some bad time, claiming they wouldn't allow me to board the flight, switching to russian in the process. After I asked her to speak English and explained her that I had to reroute with the airline due to flight cancelations that where beyond my contro and will be leaving the Shengen zone promptly, she told me I had to check in my small bag because the flight was full and they needed someone to give up their cabin luggage. After I refused, she told me she would have to check my bag if it fits the allowed dimensions, which it did. I understand she's not an SAS employee, I understand she needs to check the documents and also make sure there's enough room for overhead bags on a plane. What really made me mad was her hostike tone and the beyond poor communication skills. Basic politeness would go a long way.
I could make online check-in anywhere. Check-in was complicated I could use your app for and it was hard find information for check-in for airline checking in their app. After hour I had to go anyway to make check in the airport. Rest of the flight was more than good
Cancelled flight, wasn't refunded paid selected seats. Poor customer service. Called airline and they didn't realize the flight was cancelled until several hours after the email notice was sent.
It wasn't an AeroMexico connect but SAS, I dunno where that AeroMexico info came from. A word to the wise - do NOT get an international connecting flight into Eurooe at Copenhagen that has less than an hour layover between flights, or you'll never make it. You'll need to go thru immigration at the airport before catching your next flight, which takes some time, and then it could be a good half hour walk or more over to your next gate. Kayak lined up flights for us with only a 45-minute layover and it was literally impossible to make the nect flight ... I figured if their robots thought it woukd work it should be ok, but don't trust the robots! Had to wait for the next plane to make it to our destination.
They cancelled our connecting flight resulting in another layover reaching our final destination 8 hours later than scheduled.
Repurchased food and it was moldy and expensive. But I figured it was bad luck so I purchased a cup-o-noodles, halfway through them we hit turbulence and the flight attendant was passing with the garbage, it would have been two seconds to grab it, but he was snarky grabbed someone else’s plastic cups and went to buckle up… I used the puke bags to secure the soup before it became an accessory. When he finally came around he gave me a face like a petulant child as I handed him the soup neatly wrapped in the paper then plastic bag. I watched a movie in silence as the rental or headphones was ridiculous at 4€ for those .10€ cheap plastic toys. No English subtitles on an American movie… crazy. I disliked the whinny little tourist trap and now I hope that it sinks into the ocean or erupts in a catastrophic eruption for their beloved “I live on an active volcano” pride.
The Check-in process at CDG was confusing and the crew was not helpful. But the flight was on-time and that is most important to me.
On-time arrivals and departures. Crew helpful and friendly. Yet everything costs extra: seat selection, food, even airphones!
Pleasant, attentive flight attendants, but they’ve got to upgrade their seats to be a true “business class” carrier.
Was a bit surprised that Icelandair flies a domestically configured 757s on long-haul flights to Iceland (no lie-flat seats in business class).
When you consider the price I ended up paying for everything. This was not a good deal! I had no idea that this airline had changed to a bargain basement no frills airline. So, it was disappointing to have to pay for every little thing. The only thing included was water and coffee. You have to pay for everything else! So I just felt nickel and dime.
The movie choices were poor. The worst problem is the treatment of passengers durinng pre-boarding. In one case the primes were checked in and sent down the boarding tunnek only to stand waiting there while the plane is cleaned. In the second case the bus was loaded, the doors closed and just stood there unmoving like sardeines in a tin for over TEN minutes. In both cases it was rough on us old guys who find standing for long periods trying.. In other words, Donnt just stack us up and forget us.
Second time with Saga Premium, everything was fab, but the entertainment centre on both my flights didn't work, plus the seat on the NY to Rek flight (Airbus) was so solid and so uncomfortable. The 737Max flight's seat was much, much better.
I’m considering never flying with Iceland Air again. The seats in economy are torture. Now you only get water, coffee and tea for free- really? No food, not a single peanut. The passport line was insane, everyone was worried about catching their connecting flight. This was the third time I’ve barely made my connection, had to run. It can’t be that my choice is to use the bathroom (during the 50 minutes between flights) or make my flight. SO stressful! Ugh.
The crew were excellent, smiling and kind. The seats were good for economy though my seat back got a bit sticky from getting out of the reclining position. The food was good for a Kosher meal, better than usual. Entertainment was okay, but there was no Wi-fi available the entire flight. Overall the flight was fine for an overnight flight. The flight attendant in my section was absolutely delightful.
Fortunately the departure was delayed as I had a tight connection and the incoming flight was delayed. The departure delay helped me to make my connection. Thankfully, my luggage also could be transferred in the same time. The aircraft had to be changed and the power outlet in my seat didn’t work. Again luckily as the flight was not full, I could move to a different seat where the power outlet was working.
Never made it to Lufthansa because of Air Canadas negligence.
The legroom was lacking and the entertainment system lacked adequate selection of older films. Modern films are generally not very good.
This is a very basic flight with no-frills. I just wish the seats were a little bit more comfortable.
No food, no entertainment, but that's normal for short-haul flight.
The flight attendants were wonderful - one man put my carry on in the bin for me. Very attentive service. Loved the blanket and pillow waiting for me in economy. Food was excellent which is a surprise given the reputation of any airline food. Wine was fine with the meals. Delighted with the new movies - flight went by very quickly. I would definitely fly Lufthansa again.
Good, however, I wish that the airlines would have delivered my delayed carry-on bag (checked in at boarding gate) to my hotel. I understand that various countries do have restrictions on such services.
Everything was great…Flight Attendants were specially friendly and helpful.
I liked the professional service that began with the information and continued with boarding and the service on board. I recommend you to use the late-night checkin the day before your flight. It made traveling so much better and more pleasant.
