The flight lead, Katherine, took care of me in business class and provided exceptional service. She was warm, welcoming, bubbly and proactively accommodating as well as confident, professional, competent and clearly respected by the pilots. Just what I needed on my 17th and final hour of flight time traveling home from a business trip to India.
I did not use entertainment on board, so, cannot really evaluate. the flight was fine.
Empty seats next to me - wish it had been for a longer flight!!
Couldn’t get boarding pass in SLC even with help from a redcoat, so had to find a desk in AMS to get boarding pass. Technical problems so not sure why. Very inconvenient. The KLM app is not as user friendly as most apps. Also had to wait almost an hour on the tarmac for a fuel truck, which caused us to miss a connecting bus in LUX.
The baggage drop-off in Stuttgart is bad: after online check-in you cannot use the automated baggage drop off as indicated on the website. You can use the terminals but have to cue to 1 of three open and slowly working counters to drop the bags. took about 45 minutes wait time.
Overall very poor. Flight was disorganised, staff were rude and this is my second experience with KLM that I've had baggage go missing. It feels like, if you are an economy customer, KLM staff do not show you any care. I shall never fly with KLM again. Worst airline in Europe
The IFE was quite old, but it worked fine and the content was good. The cabin crew were excellent and the food was as also very good
Good experience, just i couldn’t connect me to the wifi
All and all pretty good. It’s crowded but that is what flying is all about. But no complaints otherwise.
Seats actually fit a human! Snack options were a bit lame but that’s ok
I like all the Support that I have received during my flight.
Flight cancelled at last time 3h before and it was unforgettable because we have working engagement and we need to go home. Im very disappointed for this flight
They flew us to Zurich and have us layover there for a night with very last minutes notice, so we had to wait at the airport for 6hrs.
Plane and luggage on time Too expensive No comfort Poor sandwich
They didn’t have enough meals for a few last row passengers.
No SMS receiver for the check-in, obliged to do again the check-in for the corresponding flight
even with delay upon departure, the crew managed to get us on time to Lux, nice relaxing and generous service.. Classic good quality products. The opening time for the drop off was a bit late.. long queue of passengers waiting already before desk opened.
I liked the professional service that began with the information and continued with boarding and the service on board. I recommend you to use the late-night checkin the day before your flight. It made traveling so much better and more pleasant.
Forced gate checking of a soft sided rucksack while allowing hard sided cases on the plane when claiming there was limited room was a bit of a joke. The boarding was a free for all with business classes not getting priority and the food was pretty bland and cold (KLM can do a hot meal on shorter European flights). For a National carrier operating from a home base I expected better. Flight was delayed in both Berlin and Munich and due to the delays I missed my ground connection costing me another £80. Had my bag not been gate checked by a overzealous gate agent doing selective enforcement for non Germans then I would have easily made the connection even with the flight delays. Think I will avoid star alliance in the future and stick to sky team or one world.
I fly to Germany every year and prefer the most direct flight routes. Lufthansa offers this route, allowing me to fly from my home airport directly to Germany. The food and service were excellent. The staff was most accommodating, very professional, and friendly. The only issue I did not care for was the seating arrangement. I fly business and did not appreciate the configuration of the business class. Understandably, you will always have someone seated next to you, but then install a separation screen to allow for a little more privacy. United and British Airways are miles ahead in creating a more personal space. Lufthansa should do better.
Premium Economy was very comfortable. Flight staff was cheerful and helpful.
Not enough time between connecting flights. We had to run through the Frankfurt airport and nearly missed our flight to the US. Extremely tight seating in Economy. No room and I'm not a large person. Please prevent any seats from reclining so my kneecaps are not destroyed again. Entertainment system touch screen did not recognize inputs. Seemed to be a problem for many. Crew were very nice and the food was not bad.
I liked everything excepct the noise of the engine inside de airplane was a little bite higher.
I was not seated with my husband despite paying to choose seats. My luggage was not put on the plane so didn't get it for 3 days.
Everything great. Just didn’t get my checked bag. Never left Berlin
Some people facilitating gate onboarding weren’t as cordial. Didn’t feel good about my experience
Staff and crew were very helpful. I wish there was less delays on the flights that made it stressful for the connecting flights.
