Crew is not the cheerful type. very slow meal service (this is their style as have flown this many times)
The baggage drop-off in Stuttgart is bad: after online check-in you cannot use the automated baggage drop off as indicated on the website. You can use the terminals but have to cue to 1 of three open and slowly working counters to drop the bags. took about 45 minutes wait time.
Legroom not all it could be, especially when the seat in front is reclined. Otherwise it was good, food and beverage were nice.
This fight left ahead of time which meant it arrived early which was great. Staff were very professional, but as with all these Short hop Flights the food was a disappointing snack There was no entertainment on this flight, but I did not expect any
I flew premium economy and this was a good option. Although the seats didn’t recline much, I was able to get some sleep with my head propped against the window. The food was good and the entertainment was wonderful The staff were very attentive and professional
Seats were nice and comfy. Crew was polite and attentive. Business class is awesome and worth the money.
Good experience, just i couldn’t connect me to the wifi
It was operated by Delta. Boarding took a long time. How difficult can it be? Overall decent trip. Liked the Salt Lake City airport. Better option than Chicago for transfers.
We left one hour late because of technical difficulties. The economy comfort seats are great for the price. The crew was mediocre, they do not provide a pleasant experience, they just deliver food and drinks and give orders, not very amicable, no service and hospitality focus.
Seats actually fit a human! Snack options were a bit lame but that’s ok
Boarding was fine, difficult to understand the guy over the speaker though so we were unsure when exactly to board until they updated the monitor by the gate. Flight itself was fine, nice flight attendants, seats were comfortable enough, good selection of entertainment on the screens. Other airlines at a similar price point have included wifi though, at a minimum messaging, for free, so that was a little disappointing to not have that. But otherwise fine. Food was pretty decent, nice hot meal, good drink selection, nice snacks. Bathrooms were ok, could've been cleaned a little more often, but they were never bad.
On time, only a little turbulence, very competent and caring attendants. Clear information.
My issue is with the SkyWest terminal. The flight was not listed on the main airport flight screen list, and I had to do a Google search to locate the terminal and gate. We had to ask several airport employees where to locate the phantom gate. The airport did not provide adequate signage and was confusing. When we arrived, there was one vendor providing services that quickly closed, leaving zero options for food and drink while we waited hours for our delayed flight. The crew that assisted with check-in and boarding was VERY friendly.
No complimentary drinks or snacks offered on a 2 hour flight was disappointing but everything else went well
So, the trip from Dublin to LA did not really happen because the flight took off before we could finish the transfer.
The seats needs to be comfortables, at least please add more padding to the seats.
Dinner was fabulous. Would have enjoyed a wine with it. None offered... for sale??? Breakfast was disappointing but adequate amount of food.
Noted in last review. Good to know, though air Lingus on European flights does not offer any food or drink, even though we were on the plane for 3 1/2 hours from Naples to Dublin everything you had to purchase even water.
They should. Heck planes more often not when they are suppose to be leaving causing delays
We did not have a flight when we arrived at Dublin Airport. It took an hour of time for Aer Lingus to fix it. We booked our groups seats together but did not get to sit together after the mix up. The airline did nothing to apologize for the mistake. Wouldn't fly that airline again.
I was able to check into my flight through the app and online but had issues getting my boarding pass once I arrived to the airport.
I don’t like the music section but I believe it was a cost decision. I changed my flight last minute due to work issues and had to sit way in the back. The seats were way closer together than I would have preferred.
The plane was up-to-date, and the free wi-fi was very much appreciated! All of the ports functioned well, and the entertainment choices made the flight much more enjoyable. One of the flight attendants was unfriendly, but the flight was enjoyable overall.
I got bumped by Qantas to American Airlines incurring a 6 hr layover at lax. I was not happy
It was so much better than expected, Ohare is not such a pleasant experience but American Airlines with the new, clean aeroplane and free Wi-Fi was outstanding and the crew so pleasant and helpful.
This was my first flight on Aer Lingus and it was great. The plane wasn't full so I could move to a seat with extra room. The food was pretty good for airline food and the staff was nice and attentive. I enjoyed the media provided during my 10 hour flight. We arrived home early and it's always good to be home!
American delayed the flight for a crew rest period. The delay occurred late in the evening - the earliest i can find is 10:20 pm. With a 6 am flight anyone on the flight would have already have been asleep (unless you are insane, a vampire or on drugs) and at least for me i was already on the way to the airport at 445 am the next morning when i discovered they delayed the flight until 9 am. Given the incoming flight was in the air at 6 pm the evening before this should have been figured out a lot more timely that was there only crew to use. Just frustrating given there is no consideration for customer experience anymore in flying.
American Airlines is a miserable experience. It is predictably miserable, in the sense that every time I fly American, I brace myself for the certainty that it will be unpleasant and uncomfortable. But it is unpredictable in the sense that I never know if the flight will be on time or delayed nine hours (both happened to me this week). I never know if I will be able to sit in the seat that I selected when I purchased the ticket or if I will be told by Customer Service (!!!) that I must relocate from first class to a seat in the back of the aircraft with no explanation (both happened to me this week). Will the food be frozen and half defrosted, or scalding hot? Will the drinks be warm? Will the flight attendants be surly and mean? Will the toilets be cramped and foul? Will the seats be narrow and uncomfortable? Will there be a real electric outlet at the seat, or just an unreliable USB-2 port? Will there be enough seats in the boarding lounge or just a few? Will the boarding process be smooth and efficient, or will the gate agents mess it up and delay it needlessly for 30 or 40 minutes? Will the catering and cleaning crew be prompt or will they take an extra 30 minutes? Will the brakes on the aircraft work properly, or will the pilot delay takeoff for four hours while the ground crew attends to what can only be described as routine maintenance that should have been done the night before? I've eexperienced every one of these unpleasant things this year, 2026. The only thing I can reliably count on is that American will find a new way to make the experience of flying as miserable as they possibly can.
Wifi was spotty. Tray table was very dirty when I sat down.
Going non stop to lax like I paid for. Not stopping in MCI for gas. Too long of delays
The flight attendants were wonderful - one man put my carry on in the bin for me. Very attentive service. Loved the blanket and pillow waiting for me in economy. Food was excellent which is a surprise given the reputation of any airline food. Wine was fine with the meals. Delighted with the new movies - flight went by very quickly. I would definitely fly Lufthansa again.
Patrick and the whole crew were amazing! Hope to have this team for all my European trips.
Smooth flight with enough time for connection. Ran out of meal options. In-flight and gate staff were friendly and helpful. Good service overall.
They don’t give information on why a flight is delayed in a timely manner. Very frustrating.
Lufthansa is my favorite airline and have flown oversea with them for the past 25 years: i always found them so professional and incredibly efficient from checking in to arrival. I also love their Munich or Frankfurt airports.
We paid for business class, and my seat did not work at all. Each time I wanted to adjust the position, an attendant had to come to physically force the seat into its new position. They tried to fix it by fiddling with the electronics (military reset, for example), to no avail. Also, the food was just mediocre. We were at the end of a serving section, so they ran out of several choices. (This was on the flight from Los Angeles to Munich.)
Great crew dealing with the most unprepared family with a million kids and zero sense.
It was excellent. I upgraded from premium economy to business and it was totally worth it. We were on a 747 and I sat upstairs and enjoyed the privacy. The crew was incredible especially the woman who had been working with you all for 30 years.she was absolutely spectacular as was her cabin. The food was delicious. I would just serve bread with the meal. Don’t take it away!
The worst experience of my life and I have been flying for 33 years
Boarding, comfort, food/drinks, entertainment and most of all an extremely courteous and friendly group of flight attendants made my 12 hour flight an absolute joy!
I was sent an email that said my card payment was not verified. When I spoke to an agent , he said my card was not verified and the flight I thought I had to booked was no longer available so I booked another flight on another airline(United). Later I got flight updates , etc., concerning my supposed first flight. So if I was charged for this flight on British Airways/American airlines, I need a refund.
Los Angeles to London. 25th of April 2026. Business class. I was flying backwards with a complete stranger snoring next to me. In Business class. Males and females, strangers lying next to each other. Seats were backwards. I paid for comfort. I got dizziness and stress.
Crew were nice, food was good. Boarding was horrendous. We were driven around the airport in a bus forced to climb a long flight of very steep stairs with no adequate handrails to board the plane . In many many years of flying to the US I have never been required to do this . There was no assistance for those needing help getting up the stairs to the plane. A fellow passenger helped me. No idea how other elderly, physically limited passengers or those with young children managed . It was a full flight with crowds trying to get up the stairs. It was an accident waiting to happen.
Horrible, the plane is just old and junky...Filthy restroom, seat was as hard as rock. The food, mystery side dish, inedible..geez..just Horrible. Never flying BA again
the service on Business class should be improved to be at par with industry leaders like Cathay Pacific and Singapore AIrlines. A lot of room for improvement.
Entertainment devices on A380 need to be fixed, the seats might do with updates.
Check-in and boarding were great. On flight staff were rude and disrespectful. Paid for extra room and found it incredibly cramped. Bathrooms kept in poor condition. Overall negative experience.
Crew service was poor and very little difference between premium economy and economy. Disappointed.
Cabin crew lovely and accommodating and I'll always fly BA in the future
The air hostess were good, cheerful, but I didn't like the boarding. My son and I initially bought our flight tickets, making sure it included 1 luggage and a carry on. Tickets were purchased for British airlines, but we were merged with American Airlines. At checking in our languages, we were told, we don't have luggage prepaid so we had to pay extra $125 each and almost £60 on our way back. I think that's unfair.
