Food was terrible. Bamboo utensils are just not working out. A lot of plastic waste. Pillows and blankets were not good, a lot of static electricity. Crew did their job well.
The crew could deploy more customer focus and not frown when asked a question. I’m speaking of one lady in particular who raised a hand in my face for me to wait whe I tried to ask a question and never came back to me. Very unprofessional and rude.
They set someone on our assigned seats and we ended up finding seats for ourselves to ensure the family sits together.
Lufthansa crew both on the ground and in the sky were wonderful. I booked wheelchair service for all of our flights and it was handled perfectly. Kudos to all at Lufthansa.
Very efficient and excellent service. Nice amenities and beautiful plane. Elevated meals. Boarding could have been more organized. We missed our connecting flight due to EU entry but Lufthansa was extremely quick to rebook us.
Aircraft had fairly roomy seats on economy. Food was good (beef dinner).
Broken seat did not recline fully, broken footrest, no air vents, no electricity for charging devices, outlets for headphones or isb did not work. Rude crew. Horrible experience. Would never fly Lufthansa again
They did not serve my special meal request after departure of airplane
Some of the flight connections did not board by group members, a bit disorderly! Other wise all good, flight attendees were friendly and professional
I liked the whole trip was very good. However the food is getting worse and worse in the flight from the state to Frankfort and vice-versa.
Great flight and great crew. Many thanks to them for their hard work making our trip so relaxing.
Online check-in was unavailable for my flight. So I waited 40 min in the queue at the check-in counter. Then, unlike any other airline in the world (and I am a very frequent international flyer) Pegasus was adamant that my CPAP was just another carry on and that I had to pay extra for it. Then, after I had paid in advance for a seat, they insisted I could not sit in an exit row because I was over 60 years old (I'm clearly in good shape and buy exit row seats more or less weekly). We pushed back harder and harder and insisted on talking to the station chief, who spoke with the counter staff by phone (not to me) and eventually relented. Experience on boarf was ok-- for a budget airline.
You adjourned my flight by 1h 30 mns and only updated me 1h30 mns before the new scheduled flight. I submitted an email to Kayak asking for a refund. It was the most stressful experience I've had.
https://www.instagram.com/reel/DGVSRsasQcG/?igsh=dmkxa2s1eHNlbHZs
I used the airline 5-6 times for the last year and every flight have had perfect timing and I like it. Despite catastrophic absence of space for my legs 😁
The plane left Istanbul 1 hour late and the AC was not really working great it was so hot inside and no air. This was my worst flight in a long time since I had a flight with Ryanair.
I had 4 flights for less than a week and there were no delays and issues. Thanks to the crews and for perfectly organised service.
There is no usb for charging the phone you should provide the water
Pegasus is a clean safe and most importantly CHEAP way to travel. If you travel a lot on a budget, it can be a great option
Didn't enforce passengers to wear medical grade masks nor that they even properly wear their masks throughout the flight. So it was lots of people of unknown vaccination status all around me without masks on the whole flight.
