The plane's pilots, including the captain himself, thanked me for the flight. I know it's just marketing, but it was really nice to see these people. It's a great idea. Airplane food is never "good," but the entire crew and flight organization were top-notch. I really liked Delta, and I think I've traveled all over the world, and that was something new for me. Maybe even the old planes, the B767, but next time I have a choice, Delta will be my first choice. Thank you, a satisfied passenger :)
Worst airlines either. First leg was delayed because of crew not available. My connection was missed so they booked me automatically the next day! But, impossible to get anyone on site, web site does not let me access my reservation anymore, confirmed by useless agents over the phone. My 2-leg trip with part in business class arriving at 4:10pm ends up in an awful 3-leg arriving at 9pm the next day with no way to even choose the seats and of course at the very end of the plane. I can understand problems arrive but the way Air France handle it is just unacceptable. You are on your own. Apparently getting you to your destination is the only thing they consider their duty. The customer experience and fatigue is none of their concern. And I have a status with them. I will reconsider my priorities when flying with Air France and encourage everyone to do the same.
Very good crew. Food service above average. Seats very small for a 12 hours flight.
They lost my lauggage and I STILL HAVE NOT RECEIVED IT. NO ONE IS HELPING! PLEASE HELP FIND MY LOST LAUGGAGE
Generally good. The crew is excellent. The food could be better.
Boarding was smooth and on time. The seat was comfortable and the entertainment worked. Staff were gracious.
Business class in the second leg - CDG-EVN was a disaster.
No bording was given for next trip on same carrier, food was very moderate.
A couple of minor delays in boarding but very professional and efficient staff.
their gluten free lactose meal is the best, I have never been satisfied with my flight meals. I definitely enjoyed my flight and the chair is very spacious for economy. I'm so glad Delta is my flight way back to NY.
It’s got the tightest seats of any airline - my knees were smashed for 3 hours - absolutely awful.
For what we are willing to pay for international air travel, our experience was very good. We had no problem checking in, we had very little wait time at the AA counter in Madrid, and the staff in Madrid were very helpful. The flight crew was helpful and courteous, the plane was on the newer side, and our assigned seats were together without us needing to purchase them. The flight took off on time and arrived early. Overall, it was a pleasant experience or as much as could be expected in economy for almost 10 hours.
Good plane, excellent food, crew and entertainment. Seats in business could use an upgrade
A friendlier and more helpful crew would have been much better.
Horrible Multiple changes in departing time, agency not calling back with information Horrible
We were delayed for 7hrs. No announcements were made, the lines for checking were out of control. No one knew what was going on. Complete madness
Yeah you have time and can sit around for a while to be okay for you but if you planned on getting connected flights I recommend not to fly with this Airline it's best they for flying out of the country
Both flights were delayed. I lost my connection on the way back. No voucher or anything was givenx I had business ticket and no support to make it on time. I got to the door running 5 min after they close. Food really bad. Breakfast in business was worst that I what I remember in economy. Even though I have accumulated many miles, I don’t think Inwill keep buying Iberia. I am a frequent business traveler.
it would good to have at least something to drink...
This trip was a total nightmare, got to the airport in Wed March 8th after confirming all flights, only to be told by American Airlines that we are not confirmed on the flight. We met a pretty rude and unhelpful AA check in agent by the name of Ali. American said it was not their problem, contact Kayak/Chatdeal and sort out your issue.Chatdeal said all flights were confirmed and it is the airlines fault. So it went, we were kicked between American, Kayak and Iberia spending hrs on the phone- all said it is not their fault.Spent 9 hrs in the airport on Wed 15th trying to sort out. Luckily, we met a really nice AA agent Shawnna G who went way beyond the call of.duty to help us out. We were put the next day on Thurs 16th from DfW to San Paulo Brazil the onto Madrid!! Imagine that..10000 miles and 20hrs of travelling to get to Madrid from Dallas!! Our trip took 3 days to get there ..Wed 8th Thurs 9th and Fri 10th.Got there on Sat 11th, so lost 2 days of our vacation and a lot of emotional and physical stress on our 2 kids travelling with us.
They set someone on our assigned seats and we ended up finding seats for ourselves to ensure the family sits together.
Lufthansa crew both on the ground and in the sky were wonderful. I booked wheelchair service for all of our flights and it was handled perfectly. Kudos to all at Lufthansa.
The media system is so inreliable, it keeps freezing and restarting at the begonning. Old planes with an old entertainment system makes a long flight very boring
Using the media screen in economy class is a disaster
Changing the flight with app and customer service was very difficult and poor .although I h ad a ticket and seat number still had to pay more money as ticket not transfered. Couldn’t buy another ticket for my daughter on my booking too. Customer services’s appealing. My daughter was ill and noine cared.
Only two check in counters for online bag drop, economy and premium economy clients, NO management supervision whatsoever, no announcements, whilst Business and first class had three check in counters operational, with the bulk of clients flying economy on a 747…..very poor service indeed. Stood in a queue for two hours to check in!!!!!! The flight crew were equally indifferent.
No entertainment, no food or beverage included… Price like Lufthansa, “comfort and service” from Eurowings.
My luggage was lost and there’s no way to follow up and find out where it is located. Super frustrating.
The check in experience in Buenos Aires is the worst I remember (and I am a frequent traveler). It took my family 1 hour at the counter to get charged for the bags we wanted to check. They simply couldn’t figure out their system and how much to charge us. The food on board was poor and the responsiveness of the flight crew almost none. I called them several times with no response and when they came they were not particularly nice. I swore to myself never to fly Lufthansa again on long haul.
Meals in buissnes class was cold , breakfast regular, crew excellent
