Everything could be better.Call center is so bad.You can't fix anything with them.
Flight got cancelled for good (apparently due to jet fuel concerns), and we had to re-book to Hannover, Germany instead.
The prices and many to choose from: Very unfriendly unprofessional and difficult staff and lacked English skills. Had the pleasure to go to Istanbul in 2022 but went on Jordan Airlines and found Turkey a wonderful place with kind people. The experience as a first time flyer on Turkish Airlines was so disappointing that received not to go into Turkey was so upset about this cruel treatment
Great! Because it's on time...with great and kindness stewards 😇
Lost long time boarding because of a system anticipation done and they took to long to rectify when travel avant told them .
There was a Turkish Airlines employee sat in 16A in the row in front of us. We understood that she was a Turkish Airlines employee from her interaction with the cabin crew and the fact that she boarded business but was sitting in economy with us. What annoyed us was the extremely loud conversation she had for the majority of the 12 hour flight with two men, one of which was leaning over the chair in front of her. This was annoying as they were so loud that my wife and I could still hear them despite wearing our noise cancelling earphones. No intervention was taken by the cabin crew. Secondly, she ordered some extra meals from the crew, which we believe to have come from business class, for her male friends. Seeing this in economy is very disheartening. Lastly, one of her male friends pulled out an e-cigarette and was only mildly reprimanded by the cabin crew. Overall, we consider this behaviour completely inappropriate of a Turkish Airlines employee. Next time we will book with Emirites, I don’t think that their employees would be allowed to behave in this manner.
Leaving on time would have been a good start . Sat in plane while they cleaned around us . We got to Turkey raced to our next flight to see plane sitting at the gate 5 minutes before departure time to be told “ plane is gone “ while obviously it wasn’t . Showed them time on my phone before departure. Then “ gate is closed “ . Then he said “Instead of talking to me you need to go talk to someone else to get another flight “ . We booked business class no service waited in line to have to rebook same flight day later. Offered hotel room but wait for a bus to heard us to what I’m sure would have been cheap hotel. Opted for private cab and decent hotel at our own expense. Bad service at ever turn . NEVER TURKISH AIRLINES AGAIN !
I requested a special meal (kosher) several months ahead of the flight . It was listed on the Turkish air website that I had a kosher meal. In-flight, there was no kosher meal. I was not able to eat during the nearly 8-hour flight. There also was no kosher meal on the second leg of the trip. The flight attendants said there was nothing they could do. They had no idea why the kosher meal was not provided. Very bad meal service.
easy and perfect boarding; no change in scheduled flights. keep up the good work.
I fly very often domestically and internationally, and Turkish Airlines is without a doubt the worst airlines in the world. The flight attendants are rude, and nothing works on the airplanes. My last flight the touch feature to the monitor didn’t work, not that it mattered, because the selection of movies was awful. And the sound was not working anyway. The monitor at the front of the cabin malfunctioned about an hour into the flight. The food is not an amenity, it’s a punishment. What did not taste so horrible as to be inedible caused gastric distress soon after. I have never had worse food on any airplane than I have all 7 flights I’ve taken on Turkish Airlines. Why do I continue to fly with them? Because they are the only carrier on some of the routes I fly. Whenever there is another option, I always take it no matter the cost. Turkish Airlines is always the last resort.
Waited on tarmac in shuttle bus to board plane in Casablanca
Waited on tarmac for half hour for shuttle bus to leave in Casablanca
Left my baggage behind on my arrival had to wait 3 days to claim my luggage
They canceled my flight and they haven’t reimbursed me yet.
Flight was late, economy seats are uncomfortable, and there is no entertainment. Food looked good, although I did not eat as it was Ramadan. Flight crew competent and professional. Ticket was not good value for money. Too expensive.
There is nothing Royal about Royal Air Maroc. Old planes, poor service, no entertainment and everyone of my 4 flights was late.
I had pre booked gluten free as a meal preference. Nothing of that was considered during my flight. The attendant said he had no idea and would check but never returned with a response. I did not eat anything that flight and was super hungry
Intersting crew: only men with a bit of roughness. The food was not bad, but there´s no alcohol option
Extremely Disappointing Experience Boarding was chaotic and poorly managed—we were left standing in the heat for 30–45 minutes with no explanation or apology. As a business class passenger, I was shocked when a staff member rudely refused to let me board after I questioned why I had to check in my carry-on, which contained valuables. Despite explaining my concerns, he remained unreasonably inflexible. Thankfully, the captain intervened and retrieved my bag personally. This same staff member was also loud and disrespectful to several other passengers. Completely unacceptable service.
3 hours late, came at my final destination without any of my luggage.
