Thu 21.5.
-
Fri 22.5.
2 guests, 1 room
Deals from
229 €
/Cheapest rate per night
Room type
Provider
Nightly total
Deluxe room
229 €
Standard Room
302 €
King room
305 €
Overview
Prices
Amenities
Reviews
Location
Tips & FAQs
Nearby stays

Overview

Save up to 45%*  Kids stay for $25**  Just off the azure waters of the Caribbean Sea, the Hard Rock Hotel Riviera Maya is nothing short of the ultimate crowd pleaser. Live it up with world-class shopping and endless style. Enjoy the beauty of a private beach in a protected cove. Treat the kids to the Kids Club and teen activities. Hit the links at an 18-hole Robert von Hagge signature golf course. Or channel your inner awesome and spend some time at Heaven — an adults-only expanse with stunning pools, lavish spa treatment rooms, dining and more. Special Notice | Due to the high demand for family-friendly resorts and the decline of adults-only resorts during certain travel periods throughout the year, Hard Rock Hotel Rivera Maya will be an entirely family-friendly resort during the following dates: April 1, 2023 - April 15, 2023 July 1, 2023 - August 19, 2023 December 16, 2023 - December 31, 2023 During these dates, all facilities in the Heaven section will be family-friendly except: Body Rock® Posh Beauty Salon Heaven Night Club Heaven Lounge Eden Beach Rock Spa® will allow select services to teens between the ages of 15 - 18, while accompanied by an adult. The Heaven section of the hotel will resume regular adults-only operations on all other dates. * Save up to 45%. Must book between 2/6/23-12/31/25 and all travel must be completed between 2/6/23-12/31/25. Receive up to 45% off reservations when you book a flight + hotel package. To get this offer, all the above terms must be met. Offer subject to availability and may change without notice; valid for new bookings only. Additional restrictions apply. ** Kids stay for $25. Must book between 1/18/23-4/30/23 and all travel must be completed between 8/20/23-10/30/23 and 1/19/23-4/1/23, 4/10/23-5/31/23, 8/21/23-9/14/23, 9/17/23-12/15/23, 1/3/24-3/22/24, 4/1/24-6/16/24, 8/20/24-9/13/24, and 9/17/24-12/20/24. Kids stay for $25 when you book a flight + hotel package. Valid for children ages 4- 12 per room, per stay when accompanied by one full-paying adult. Children’s ages MUST be notified on the reservation and ages must be accurate at the time of travel (proof of age will be required upon check-in). In the event that ages are incorrect, the difference in the rate will be charged upon check-in. To get this offer, all the above terms must be met. Offer subject to availability and may change without notice; valid for new bookings only. Additional restrictions apply.
8,0
Very good rating
Based on 402 verified guest reviews

Latest deals for Hard Rock Hotel Riviera Maya

Thu 21.5.
-
Fri 22.5.
Standard Room
bed type unknown
302 €
nightly with fees
bed type unknown
340 €
nightly with fees
bed type unknown
352 €
nightly with fees
Deluxe room
bed type unknown
229 €
nightly with fees
1 king bed
284 €
nightly with fees
bed type unknown
298 €
nightly with fees
Luxury Room
bed type unknown
388 €
nightly with fees
bed type unknown
425 €
nightly with fees
King room
1 king bed
305 €
nightly with fees
1 king bed
355 €
nightly with fees
bed type unknown
395 €
nightly with fees
Double room
bed type unknown
381 €
nightly with fees
bed type unknown
468 €
nightly with fees
2 double beds
499 €
nightly with fees
How do payments to us affect ranking and how do we rank results?
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*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night, including fees but not including taxes.

Amenities at Hard Rock Hotel Riviera Maya

  • Private beach
  • Snorkelling
  • Outdoor pool
  • Fitness centre
  • Restaurant
  • Bar/Lounge
  • Room service
  • Free Wi-Fi
  • Coffee machine
  • Valet parking

Services and conveniences

  • ATM on-site
  • Business centre
  • Wake-up service
  • Concierge service
  • Entertainment staff
  • Currency exchange on-site
  • Meeting/Banquet facilities
  • Mini-market on site
  • Room service
  • Tour desk
  • Key card access
  • Express check-out
  • 24-hour front desk
  • Bottle of water
  • Chapel/shrine

Things to do

  • Gift shop
  • Eco tourism
  • Bicycle hire
  • Canoeing
  • Snorkelling
  • Evening entertainment
  • Beauty salon
  • Karaoke
  • Water park
  • Pool table
  • Night club
  • Basketball court
  • Shopping

Basics

  • Internet
  • Free toiletries
  • Smoke alarms
  • Air-conditioned
  • Free Wi-Fi
  • Linens
  • Towels
  • Shampoo
  • Body soap
  • Dustbins
  • Conditioner

General

  • Window
  • Family rooms
  • Garden view
  • Interconnected room(s) available
  • Storage available
  • Sea view
  • Seating area
  • Slippers
  • Sofa
  • Telephone

Pool and spa

  • Spa
  • Hot tub
  • Outdoor pool
  • Pool towels
  • Pool with a view
  • Massage
  • Pool bar
  • Sauna
  • Water slide

Accessibility and suitability

  • No smoking
  • Non-feather pillow
  • Designated smoking area
  • Pets allowed on request. Charges may apply.
  • Lift
  • Accessible parking
  • Allergy-free room

Bathroom

  • Hairdryer
  • Bathrobe
  • Private bathroom
  • Shower
  • Spa bath
  • Toilet
  • Toilet paper

Outdoor

  • Private beach
  • Garden
  • Terrace/Patio
  • Beach chairs
  • Beach towels
  • Balcony

Dining

  • Restaurant
  • Bar/Lounge
  • Food can be delivered to guest accommodation
  • Snack bar
  • Dining table

Parking and transportation

  • Airport shuttle (surcharge)
  • Free parking
  • Private parking
  • Valet parking

Media and entertainment

  • Flat-screen TV
  • Shared lounge/TV area
  • TV
  • Smartphone dock

Bedroom

  • Socket near the bed
  • Alarm clock
  • Cleaning products
  • Wardrobe or closet

Family friendly

  • Cribs available
  • Child pool
  • Kids' club
  • Babysitting/child care services (surcharge)

Fitness

  • Fitness classes
  • Fitness centre
  • Tennis
  • Gym

Kitchen

  • Kitchenette
  • Coffee machine
  • Dining area

Laundry

  • Laundry facilities
  • Laundry service
  • Iron and ironing board

Health and safety

  • Daily housekeeping
  • First-aid kit
  • Carbon monoxide detector

Workspace

  • Laptop safe

Reviews of Hard Rock Hotel Riviera Maya

8,0
Very good
402 verified ratings
Wonderful
186
Very good
53
Good
46
Okay
28
Fair
33
Mediocre
20
Poor
36

Summary of reviews

Guests say
Guests appreciated the hotel's location, comfortable beds, and some services like restaurants and entertainment. However, many reviews mentioned issues with service quality, restaurant food, and cleanliness. Some guests found the hotel crowded and noisy, with maintenance and management problems. The family-friendly amenities and entertainment were highlighted positively, but certain restrictions and inconveniences were noted.
AI-generated from customer reviews
Location6.5 out of 10
Bed Comfort6.5 out of 10
Cleanliness3 out of 10
Restaurant2.5 out of 10
Service2 out of 10
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All reviews

9.7
Wonderful
Anonymous, Aug 2018
Pros (+) Es una experiencia increíble, muy atento y servicial el personal y las instalaciones muy bonitas
10
Wonderful
Anonymous, Mar 2018
Pros (+) El servicio, todos muy amables y dispuestos a apoyarte, las instalaciones muy bonitas y la estancia es súper agradable
9.1
Wonderful
Naresh, Dec 2017
Cons (-) Food was good although after a few days, it got repetitive. They should have an Indian restaurant - people would love that.
10
Wonderful
Miki, Aug 2017
Pros (+) Tons of kids friendly entertainment, kids everywhere. Kids buffet, kids friendly meals, gelato at coffee shops. Great family vacation spot!
Cons (-) Room has two beds but it was only two double, wish it was queen. Buffet tends to run out of foods. Pool bar service is very slow and never come.
10
Wonderful
Anonymous, Jun 2017
Pros (+) Good Food and Service , Staff is friendly and helpful ! Shows and Entertainment are really good !
10
Wonderful
Anonymous, Jan 2017
Pros (+) The grounds were very nice. The staff was fabulous!

Location

Km 72, Carretera Cancun-Chetumal, 77701 Puerto Aventuras, Quintana Roo

What's nearby

  • Oasis Beach1.2 km
  • Dolphinaris Park Riviera Maya1.3 km
  • Dolphin Discovery1.4 km
  • Puerto Aventuras Golf Club1.4 km
  • Puerto Aventuras Marina1.5 km
  • CEDAM Museum1.5 km
  • Omni Beach1.6 km
  • Kantun Chi4.2 km
  • Cenote Azul4.3 km

Policies

Check-in/Check-out

Check in anytime after 15:00, check out anytime before 12:00

Cancellation/pre-payment

Cancellation/pre-payment policies vary by room type and provider.

When to book a room at Hard Rock Hotel Riviera Maya

Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price

FAQs when booking at Hard Rock Hotel Riviera Maya

  • Which activities await my children at the Hard Rock Hotel Riviera Maya Kids’ Club?

    Joy for the kids and time off for the parents is guaranteed by the many activities offered by the Rock On With The Rockstars Kids’ Club, including Kids Yoga, face painting, and arts & crafts. In addition to all that, the club organizes mini-Olympics, piñata parties, and treasure hunts for children of all ages for great entertainment. Open daily from 10:00 am to 10:45 pm, children can also take dance classes, sing karaoke, or prove their musical talent with Guitar Hero.

  • What is part of the nightlife experience at the Hard Rock Hotel Riviera Maya?

    Club Heaven is truly a heaven for everyone who’s come to party at this resort with its spacey and modern-looking interior. The club is open Thursdays to Saturdays from 11:00 pm to 2:00 am and entertains party guests with upbeat music provided by different DJs. Premium cocktails do the rest to ensure the party can go on.

  • Does the Hard Rock Hotel Riviera Maya offer specially-themed activities?

    Activities like Jam Band allows you to be a rock star for a few hours with no previous musical knowledge needed. With a special coach, you and your band members will be prepped for the big moment on stage. DJ enthusiasts can try their hand at Mix where you learn how to make a nightclub vibrate with the latest beats. Rocktube dedicates a whole music video to you, which you can take home as a lifelong souvenir.

  • How long will it take to get to the Hard Rock Hotel Riviera Maya from the airport?

    Only 20m by car from the hotel lies Playa del Carmen Airport, which can be reached via the road Mexico 307 that winds along the seashore and promises great views from the car. If you land at Cancun International Airport, be prepared to drive for about 1h to the Hard Rock Hotel Riviera Maya, but you can also take the Mexico 307 along the shore.

  • Can I experience a special spa treatment during my stay at the Hard Rock Hotel Riviera Maya?

    The spa’s signature motion and rhythm massages fuse traditional massage techniques with the vibrations of music beats and create a synchronized movement along to the music. Available in combination with various treatments like Swedish massage, facials, or body wraps, this signature musical experience is unique to the Hard Rock Hotel.

  • Can I book packages at the Hard Rock Hotel Riviera Maya?

    Honeymooners can enjoy a romantic time at the resort with in-room breakfast, a mini cake, welcome bubbly, a romantic dinner, and much more as part of the various honeymoon packages available. Spa treatments and room upgrades come with some packages, as does transport from and to the airport. To gain even more out of your all-inclusive stay, the Limitless All-Inclusive package ensures you will not need your wallet once during your holiday, even when choosing specialty wines or add-ons.

  • Is an early check-in allowed at the Hard Rock Hotel Riviera Maya?

    You can start your vacation experience immediately upon arrival, even if you come earlier than planned. If you room is ready (subject to availability), you can move in straight away; if not, your luggage will be stored for free and you’ll receive your all-inclusive wristband to be able to access the hotel grounds and activities.

  • Where is Hard Rock Hotel Riviera Maya located?

    Hard Rock Hotel Riviera Maya is located at Km 72, Carretera Cancun-Chetumal, 1,8 km from the centre of Puerto Aventuras. Oasis Beach is the closest landmark to Hard Rock Hotel Riviera Maya.

  • When is check-in time and check-out time at Hard Rock Hotel Riviera Maya?

    Check-in time is 15:00 and check-out time is 12:00 at Hard Rock Hotel Riviera Maya.

  • Does Hard Rock Hotel Riviera Maya offer free Wi-Fi?

    Yes, Hard Rock Hotel Riviera Maya offers free Wi-Fi.

  • Does Hard Rock Hotel Riviera Maya offer free parking?

    Yes, Hard Rock Hotel Riviera Maya offers free parking.

  • How far is Hard Rock Hotel Riviera Maya from the airport?

    Hard Rock Hotel Riviera Maya is 29,5 km from Cozumel. Hard Rock Hotel Riviera Maya is 59,8 km from Tulum Intl.

  • Does Hard Rock Hotel Riviera Maya have a pool?

    Yes, Hard Rock Hotel Riviera Maya has a pool on-site.

  • How does KAYAK find such great Hard Rock Hotel Riviera Maya hotel deals?

    KAYAK scours the web for all room deals available at Hard Rock Hotel Riviera Maya in Puerto Aventuras and lets you compare them to find the best rate for your stay. Many different travel sites will offer discounts or deals at different times for rooms at Hard Rock Hotel Riviera Maya and KAYAK will provide you with prices from a huge range of travel sites. That means that you can always find a great deal for Hard Rock Hotel Riviera Maya.

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Good to know

Value for money

Distance to city centre

Nearest airport

Distance to airport

7,8
1,8 km
Cozumel
29,5 km